ES
50-65 years of age | Experience level: first safari
Good service
We were 2 days and it was a little bit stressful because long distances from kampala . Very well arranged and good service
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US
50-65 years of age | Experience level: first safari
Relaxing, pampered stay, with incredible views of wildlife
The Hide was fantastic! Their food was excellent and plentiful. Loved the breakfast boxes on morning safari, and so grateful for warm porridge before. Hot water bottles were essential for cold July nights, and the fire pit was also super. N'Khosi was excellent as a guide, very experienced and knowledgeable. The safari truck was lovely and new.
The driver from Victoria Falls was polite and helpful. The van... Was ok. A bit worn, and the road between Victoria Falls and Hwange is bumpy and long. Wish we'd known what we were getting into with that! Over all a terrific experience, however.
HK
20-35 years of age | Experience level: first safari
nice attitude
Overall service is good with nice tour guide. The tour is well-planned too. We can see many different animals. But I suggest to choose lodge instead of camp. It’s because the environment of camp is really not good.
AT
20-35 years of age | Experience level: first safari
Nice safari, guide & cook. But got scammed by a company employee right on the first day.
*** UPDATE ***
John, the owner of the company, offered us a full refund of the 30$ and let us know, that he fired Ibrahim. Due to his professional response to this issue, I am upgrading the rating from 2 to 4.
*** ORIGINAL REVIEW ***
We were picked up and dropped off by John, the owner of the company & a nice guy. For the Safari you are reshuffled every day with other people coming/leaving earlier/later than you but our Cook & Driver were very good.
However, on the moring of our first day, we were picked up by Ibrahim. He said if we want to go on the Safari, we need to pay 30$ extra for rental sleeping bags. When we asked if we could buy some new ones he said there was no time for that. So we paid... 30$ is a lot of money there. And a crazy lot for old rental sleeping bags for 2 nights.. However Ibrahim let us no choice..
On Safari our Driver said, that it is a very common scam to ask for some last-minute extra dollars when tourists have no choice to say no. Very disappointing.
Crazy fact: all the other tourists on our car were provided the exact same rental sleeping bags without paying extra money.
But as I said, the Safari itself was very nice & the promised itinerary was followed perfectly.
ES
35-50 years of age | Experience level: first safari
Quick response, easy solutions and good serviec.
We make 3n Masai Mara + 1n Lake Nakuru. Communication fluent and useful before the safari, good service and guide during the safari, and good value for money and nice hotels middle range.
Just a comment of change on the vehicle when we arrive( from jeep to toyota) but the driver/guide was awesome, so no trouble at all.
Amazing experience in Kenya! what a incredible country.
ES
50-65 years of age | Experience level: first safari
Walking Stick & Tours
Very well organized travel. Attentive guides. They know their work and so we can see many animals, camp sides and tents are safe
I recommended this company
JP
20-35 years of age | Experience level: 2-5 safaris
Thanks
I had a valuable experience. We stayed in Masai Mara for 5 days and 4 nights.
The first driver had a lot of trouble and was the worst, but the second driver gave us the best service.
If I have another chance, I would like to visit the Masai Mara.
IT
35-50 years of age | Experience level: first safari
Good tour operatore
Francis was a great guide. He told us many curiosities about Kenya and animals. He can drive very well and is very patient and attentive with the whole group of travellers. The only thing I would like to point out is that the agency asked us for a supplement on site to be able to do the tour with an off-road vehicle instead of a minivan. We had taken this tour thinking of going off-road because this vehicle was in the advertising photos. In the end, however, we chose to pay the extra for the off-road vehicle because it is better off-road in the parks during safaris.
NO
20-35 years of age | Experience level: first safari
Outstanding tour with Serengeti smile
We had a lovely tour with Serengeti's smile. It was effortless to communicate with them, and they were flexible and very professional. We were so happy with our tour guide. He was very knowledgeable, friendly, punctual and attentive. We saw so many animals, and it was terrific.
The reason for the four stars is because of the lunch boxes. The lunch boxes were terrible, and we were travelling with a child. On the last day, we even asked if the kid could get something else, but we didn’t get it.
I would recommend Serengeti Smile, but let them know about your food requirements.
AT
20-35 years of age | Experience level: first safari
A unique experience
I want to start things off with saying that we saw a lot of animlas, every animal we wanted to see. The organisation and communication was quite ok. We got picked up in front of our hotel a bit later than planned and then droven to the office to pay the rest of the tour and then already headed to Masai Mara and had our evening game drive. We traveled there with our driver/guide Johnny who knows a lot about the animals and answered all our questions. He is a very good drive who has a good sense of when to go where to spot animals. The game drives were always packed with watching and photopraphing animals and admiring Masai Mara. We were staying at the Manyata camp which offers a big tent with a bathroom (shower and toilet) and space for 2-3beds. There's a big dining hall at the main building where we ate our meals (the food was good, hot water for coffee or tea and hot milk were provided). The whole facility looked gorgeous and the staff was nice. One problem was that the toilets were not flushing, sadly. On the last day we visited Masai village and were shown around by locals. All in all the whole tour was an interesting, beautiful and unique experience I wouldn't want to miss.