CH
20-35 years of age | Experience level: 2-5 safaris
Ruaha national park, Tanzania
We had a great time out there in Ruaha national park. The game drives were absolutely amazing and the Tandala Camp awesome - especially the tents, the delicious food, the water hole and the gorgeous hosts.
20-35 years of age | Experience level: 2-5 safaris
FRAUD ALERT - this tour Company is defrauding tourists
In January 2015 “Bushtroop Tours & Safaris” company from Nairobi, Kenya refused to return the rental car deposit. We regarded this situation as a fraud and highly recommend extreme caution in any dealings with “Bushtroop Tours & Safaris” and personally with Jacqueline Mwathe and especially Moses Mutiva Ombeva.
My name is Nikolay Zagrebelnyy. I am 34 years old and I live in St. Petersburg, Russia.
In January 2015, me and my wife Natalia Klementyeva traveled in Africa: Kenya - Uganda - Rwanda - Congo - Burundi - Tanzania - Kenya together by car. The total mileage was about 5000 kilometers. This was our third visit to Kenya and sixth in Africa.
The car was rented in Bushtroop Tours & Safaris, Toyota RAV4, 2010, registration number KCB-573G. The company based in Nairobi, Kenya. Bushtroop Tours & Safaris has been selected on the Internet recommendations and the car availability. Our previous companies from Nairobi or could not be contacted or did not have the right car at the desired time. Many times we took a car in various countries and have never had problems, including previous trips to Kenya.
The car was given 31.12.2014, in good technical condition. Prospective route was agreed with Bushtroop Tours & Safaris, we made the contract and received the necessary documents. We paid the full rental price and a deposit - 1200 USD in cash.
When returning to Nairobi on 01/31/2015, we returned the car without any damage, which was confirmed by representatives of Bushtroop Tours & Safaris Jacqueline Mwathe and her colleague.
Despite this, Jacqueline Mwathe and her college refused to return the deposit, citing the fact that they put our deposit to the bank, and today is Saturday evening and the bank is closed.
At our request, the company chief Moses Mutiva Ombeva arrived and confirmed this information, also refused to return the deposit.
Bushtroop Tours & Safaris offered to transfer money to the bank card, or through Western Union. Moses Mutiva Ombeva Ombeva written receipt with a promise to transfer money and signed the contract.
The fact that the signature on the receipt does not match the signature in the other documents, I found only in the preparation of this site. Nevertheless, I guarantee that this signature of Moses Mutiva Ombeva.
The situation raises many questions, but in was already late evening and to return flight was only a few hours, so we went to the airport. At the airport Jacqueline personally promised to transfer money tomorrow. At that moment I almost believed her. We passed the car and flew home.
After four months, we have not received the money. Several times I called Jacqueline on the phone. In the last conversation, she promised to transfer the money on 28 April. This has not happened.
Conversations:
We regarded this situation as a fraud of Bushtroop Tours & Safaris and personally Moses Mutiva Ombeva. We highly recommend extreme caution in any dealings with Bushtroop Tours & Safaris and personally with Jacqueline Mwathe and especially Moses Mutiva Ombeva.
50-65 years of age | Experience level: 2-5 safaris
Beach and Bush to Sun and Sand
We booked our Safari trip to Tanzania at the Destinations show in London. We were impressed with the country knowledge and even more with the special offer and it was difficult to turn down the deal. We visited Tarangire, Lake Manyara, Ngorongor crater, Karatu and Serengeti staying at a mixture of tented and fixed lodges. All of the arrangements were just as promised and our vehicle was good we passed a few broken down safari vehicles and the clients seemed very annoyed. The guide was good with an encyclopaedia of knowledge. The beach extension to Zanzibar was very welcomed after being on the bumpy roads for over a week. My family thoroughly enjoyed this holiday or as I call it an experience.
NL
50-65 years of age | Experience level: 2-5 safaris
good, made for us, very good guide/chauffeur, onforgetable, i can advice it to everbody.
Good and very nice guide/chauffeur. They organised what we wanted to and see. Nothing was to much for the bureau to do for us. I think we saw Tanzania like most tourist can nog see. First we did a runningrace from 5 dys through Tanzania with one day safari. That safari was nice but one day later we went with Onana travel tours and that was somthing completly different. I can advice to my friend and vryone to book with Onanatravel tours. The cycling and hiking was also special from them and I can advice to cyclers/ADVENTURE PEOPLE.
IT
35-50 years of age | Experience level: first safari
The Lion King world for my kids.
My family and I were very lucky to spend 10 days in Northern Tanzania. It was our first visit to that part of Africa and, telling truth, our first "not beach resort travelling". I booked this tour in the beginning of March and from the very first letter, I was satisfied with service, quick, full and polite responds from managers of this company. Due to the lack of previous safari experience, I have completely entrusted organization of our tour to manager Eugene. As a result, after few letters we have approved a 10-day safari in Tarangire, Lake Manyara, Ngorongoro, Serengeti and Lake Natron national parks.
My two children were delighted by The Lion King world. We have seen Big Five animals. Before the trip, I was a little worry about transfers since I was not sure how my children feel themselves during long drives.
As a result, this trip turned out to be the biggest adventure of the life for my family and we are very delighted to travel with Altezza Travel and driver Franky, who is very intelligent, reliable and friendly.
20-35 years of age | Experience level: first safari
Amazing!
Excellent service and really informative and exciting experience!
HK
35-50 years of age | Experience level: first safari
experience of a lifetime
from the first contact which was just to check into whether this would be the year to go, it was professional and comfortable, and not a hard or up sell on any level. lisa was AMAZING. everything was clear and covered and we never felt like we were alone or on our own while traveling. she was even supportive and helpful for the loss of our luggage on flights that were not in our package. i would recommend them to anyone traveling to that part of the world. we will definitely use them again on our next trip to south africa. top notch.
20-35 years of age | Experience level: 2-5 safaris
Incredible trip
Edward and the team did a wonderful job of arranging our trip. We only had a week to see the some of the highlights of Kenya and Tanzania - Lakes Naivasha and Nakuru, Masai Mara, Serengeti, and Ngorogoro Crater. The Masai Mara was my favourite park. We saw many gazelles and antelope, giraffes (my favourite!), lions, a cheetah and elephants along with ostriches and other birds. Our guide, Ephraim, was wonderful - he had so much knowledge to share about the area and its wildlife; he even helped me learn a few words of Swahili!
CH
50-65 years of age | Experience level: 2-5 safaris
The best Safari Tour we ever hat !!
Our Camping Safari Tour with Sunset Africa was a great experience and we will certainly book with Sunset Africa next time again.
The camping material and the car where in a very good condition. First we just wanted to do 4 days Serengeti and Ngorongoro. At the office they advised us to do Tarangiri NP as well, because of the long drive to Serengeti.
We are very glad that we followed this advice, because Tarangiri is a beautifull Park with a lot of Animals too.
On our trip we had excellent and enough food prepaired by our cook Ibrahim. Our driver and guide was Abdul a very nice guy who knew every thing about the annimals, plants, birds, surroundings etc.
They both did everything to make us feel comfertable and give us the trip of our life.
And they did give us the trip of our lives !!!
We can highly recommend Sunset africa as a touroperator, we checked various Touroperators in advance and they were the cheapest !! They offer a lot of value for money.
Thank you guys expecialy Abdul and Ibrahim for this experience and hope to see you again !!!!
US
20-35 years of age | Experience level: 2-5 safaris
Incredible Density of Elephants
We were blown away by the number of elephants we saw during our trip to Tarangire National Park. We sat by a mud hole at one point and saw four different groups of elephants with 20-30 elephants per group come through and take a mud bath. In total we saw at least 200 elephants in just a few hours at the park. There are also many great baobab trees to admire. The variety of animals is fairly low and we didn't see much density outside of the elephants. We saw a few giraffe, zebra, and buffalo. The one word of caution I would give is to avoid East African Safari Touring Company (EASTCO). Our guide was rude, unprofessional, unsafe, and had terrible communication. The owner, Simon, was completely unhelpful when we brought complaints to him. But I'm sure there are many much better companies that can help you explore this beautiful park.
