US
35-50 years of age | Experience level: first safari
Amazing customer service! We couldn't have asked for a more friendly or smooth experience.
We could not have asked for a better experience with PaperJet travel. We had to quickly re-book a trip to Thailand to a safari in South Africa and PaperJet made the re-booking seem less - Justin was incredibly friendly, pro-active and gave great advice on where to stay! Madikwe Hills where we stayed was absolutely amazing - true luxury in the middle of a safari!
CY
Return to Tarangire Safari Lodge after 22 years
we chose Ernest's Worldwide Safaris because they offered a good fair price, could customise to our needs and they were very professional and responded to our emails promptly. Ernest is a very nice man, and we were so pleased to go with a smaller organisation which met our expectations in every way. Johnson our guide was very knowledgeable about the animals and birdlife and also a really good guy. We would certainly use WWST again.
EG
Great experience! Only stated what we wanted and gave flight details
They handled everything for us regarding lodging, tour guide and pick up/drop off. We had a great time and enjoyed working working with Deep Forest.
IT
50-65 years of age | Experience level: 2-5 safaris
Wonderful safari, beautyfull location,very welcoming staff,excellent food,and a super driver Given
Everything was perfect and Rochelle was very kind,very helpful and very quick in answering our questions.
JO
50-65 years of age | Experience level: over 5 safaris
Booking flights to South Africa
Unfortunately I could only spend a few days in South Africa over the Christmas period and needed flight bookings at short notice. I was advised to make use of Adventura Africa for 'peace of mind'. This is exactly what I got. I forwarded my (complicated) requests and details and had my booking in no time. Siraaz did an excellent job in accommodating my needs. Will I use Adventura Africa again? For sure!
PL
35-50 years of age | Experience level: 2-5 safaris
profesional service
Mosaic Africa Tours delivers full professional support for different kinds of African exercises and tours in Kenya.
They are good for regular trips and for safari too.
This tourist office guarantees professional service and good ratio quality to the price.
Alex the head of the tourist office is the good operating manager and can be recommended for everyone.
Simon, the member of his team can be also fully recommended as a driver on all types of crazy, African roads. Sometimes with his help you can see more then it is officially allowed J
We did spend four days with them, we saw a lot of interesting places and met nice people.
We can recommend them to guide the tourists in Kenya.
TR
50-65 years of age | Experience level: 2-5 safaris
Our decision was best to select a local company and specially Hello Tanzania.
Even this was my second trip to Tanzania, I prefer to work with a local company and I see now how I was right for this decision. Mwajabu Sultan from Hello Tanzania was so much helpful and she did her best which was far better than I expected. I highly suggest to use their services and leave yourself at their hands for a good Tanzania experience.
CA
65+ years of age | Experience level: first safari
Fantastic Safari Fantastic Value
Our 4-day Lake Manyara, Serengeti, Ngorongor camping safari far exceeded our expectations which had been high based on reviews of previous travellers. From our initial planning stage to our departure at the Arusha airport, communication from Geoffrey Nassari, the tour company owner who also owns Arusha Tourist Inn Hotel, was always prompt, clear, direct and respectful. He was patient when we needed clarification or confirmation. The company designated staff at the Nairobi international airport took good care of us until we boarded the shuttle bus to Arusha. The shuttle bus arrived ahead of time and the substitute driver on that day did not realize that we had to be dropped off at the hotel. An enterprising cab driver at the bus stop tried to impress upon us that he had been sent by Geoffrey. When we finally had Emmanuel, the tour operator manager, on the phone, he resolved the situation quickly and satisfactorily. At the end of the safari, Emmanuel called from Arusha to ensure that we were aware of the identity of the designated driver to pick us up as our safari guide Paul had to extend his service for the remaining 4 travellers. We were quite impressed by Emmanuel's attention to our concern for safety.
The safari itself was just fantastic. Our guide Paul Shayo is a great professional, experienced in spotting wildlife, including the elusive leopard, communicative and very knowledgeable about wildlife, the environment, the local and Masai culture. He readily shared his passion about his job, and put in time and effort in the game drives to ensure that we had the most opportunities to see what we had come a long way to see. He allowed the whole group sufficient time to take all the pictures we wanted. We were awestruck to see so many different animals and birds, and the beautiful landscapes. We count our blessings to be paired up with Paul as our guide. Salim the cook made delicious soups, stews and picnic box lunches. He pitched tents and was always in a jolly mood smiling, singing or humming. He even showed us the working of the communal kitchen where cooks from other safari groups each worked in their own station. A busy happy place. A younger cook was proud to let me know that Salim had been his mentor.
There were many added values to the Meru Slopes safari package such as the pre- and post-safari hotel stay, airport pick-up and send-off, sleeping bag and towels. On our first night, the campsite was overbooked and we were given complimentary upgrade in a lodge. On the second and third night, there was no lodge on the campsite. However Paul and Salim managed to get extra tents so that 4 of the 6 travellers each had a single tent and at no extra charge. That's what superb customer service looked like.
Thank you, Meru Slopes staff and safari team, for giving us a dream safari experience in East Africa. We hope to return.
JP
50-65 years of age | Experience level: over 5 safaris
Efficient Quick and great value
Joanne Sachs and her staff at Safari Trails was just great. She put together a great safari tour of Zimbabwe and Botswana. Answered all our questions very promptly. Everything was on time. Kuhulu Ivory Lodge was awesome. Elephants drinking water from our pool, lions mating not 100 meters from the lodge.... awesome. This family owned lodge is a Gem. Food drinks rooms staff .... everything was perfect. Had a great game drive in Hwange National park. Excellent lunch. Moved onto Cresta spray view hotel in Victoria Falls. An excellent hotel.... great staff food rooms service just perfect. Victoria falls tour was great and the Zambezi river cruise was awesome. Please visit Boma restaurant for a buffet of Crocodile to warthog to you name it... any kind of bush meat. Land transfer to Chobe Elephant Camp was very comfortable. But the only good thing about that lodge was the game drives with MR. Innocent. Food was average, staff uncaring. Electricity off and on. We were given the most distant rooms even though there was only one more room occupied. Had to walk through Elephant infested forest to the rooms. That was a scary walk of about 300 meters. Electric fence was not working. Basically a terrible place. Chobe river cruise was perfect. I recommend Joanne Sachs and Safari Specialists absolutely. She is great.
BR
20-35 years of age | Experience level: first safari
Awesome experince and staff!!!
Destination defined, we began to search several companies seeking the best price vs service quality. We contacted several companies and from the first contact via email we were very well served by Mathew. We then chose Wild Root relying on various positive reviews and great customer service via email. On our trip, everything was not only confirmed as it exceeded all our expectations. From start to finish, Mathew and our guide Raymond were genuinely concerned about every detail providing us with a unique experience. Raymond was the best guide we could have had. An extremely cheerful, intelligent person with deep knowledge of nature and animals. In just 4 days we get to see the Big 5 and incredible scenes like the great migration, ostriches running, a lioness hunting Wildebeest, a group of young lions playing in the water, mating of rhinos among many others that will be eternally stored in our memory. We strongly recommend Mathew and his Wild Root team whatever is your final destination!!! Thanks so much for all Mathew and Raymond!!!