20-35 years of age | Experience level: 2-5 safaris
Very professional.
The customer service is very good in my opinion. You definitely get value for your money. The overall experience was lovely.
SE
35-50 years of age | Experience level: first safari
The tour operator could have been much more professional
The only reason I give 4 stars and not 5 is because on the day of arrival at i camp, the toilet was clogged and there was no water all afternoon. The next day there were problems with the electricity supply. There was no electricity for several hours and the door lock did not work. Problems in the entire camping area there are. The whole day Safari was wonderful. Michael was our guide. He was very professional, he showed us everything and did everything to make everyone satisfied. The first 2 days were unforgettable, but instead of the last day (bushman walk), I think it's one more day Safari would be better. Overall, I am satisfied.
IN
50-65 years of age | Experience level: over 5 safaris
Peter is knowledgeable and very punctual
It was really good experience of Masai mara, Nakuru, ol Pejeta including night Safari. We saw big 5 at all places except Nakuru. We were the only family who could see lioness family at a zebra kill in Nakuru other cars couldn't see that. Peter helped us with a lot of effort. Overall experience was awesome.
35-50 years of age | Experience level: 2-5 safaris
She makes you at ease, and shows passion in her work, interest in her guests and knows her job.
Katella Safaris team made a good impression on me. From building an engaging itinerary to preparing me for the trip it was professional and with a personal touch. The trips were a revelation into the unique, lash, and rich wildlife, great sights and interactions with the people in Uganda and Rwanda. The experience was surely satisfying and fun. Thank you Katella Safaris.
NL
20-35 years of age | Experience level: first safari
Great Safari
We've had a great safari with Hyrax. Roselyne was quick in here response and is trustworthy. Dan was our driver, we had lots of fun with him. We found him a very pleasant personality, always doing his best to make it the best day. The only problem we've faced was that Roselyne that the start date was misunderstood. The guide was in our hotel, two days early. This problem seemed solved professional. All hotels were rebooked, however the trainticket was not rebooked. That was a bit of a pity, since we lost a day due to this incident. I would recommend to request a solid personalized planning, with overview of dates, hotels. If this was organized by Hyrax, that could have prevented this mistake from happening. However the trip was great, so all 'problems' are relative!!
20-35 years of age | Experience level: first safari
Professional and Well detailed
I love how they were professional in all the communication making sure they got my details right. They also managed to include as many details while explaining the plan to me.
65+ years of age | Experience level: over 5 safaris
Extremely friendly and helpful
We had a wonderful family Safari- super lodge, friendly Staff, super game ranger.
Was a slight hiccup re amount of accommodation.
20-35 years of age | Experience level: 2-5 safaris
Great tour guide
Our tour guide really delivered.
He was very knowledgeable about the sites we visited and the animals we saw.
NL
50-65 years of age | Experience level: first safari
Flexible, helpful and fast
I made the terrible mistake to book very late and the also the wrong week. SVAI helped me all the way and managed to rectify everything which was not easy, I’m sure. They did very well
20-35 years of age | Experience level: over 5 safaris
Personalised service, quick responses and attention to detail
The responses of SVAI are very prompt which is important when you want to finalise your itinerary quickly. There are always plenty of options given and SVAI is also happy to look into other options that we suggest. SVAI seems to understand what we want and hence the customised itinerary feels very appropriate.