35-50 years of age | Experience level: first safari
Straightforward planning and booking experience, excellent driver/guide
The planning and booking process was straightforward. The sales representative Noah from Wildebeest Safaris answered every single one of my questions in a timely fashion. What can be improved, perhaps, is attaching a few photos of or links to camps/hotels/vehicle at this stage of email communication.
When we arrived at the Nairobi airport it was already getting dark. So it took us a couple of sweeping around to spot our driver with a hand-written sign of our names, among a few dozen other drivers standing outside the airport. In the meantime I also tried to contact the tour operator but both cellphone numbers were unanswered. In addition, it took us some time to figure out the driver who picked us up were not the same driver/guide for the rest of safari trip. In retrospect, all of above can be improved with better email communication beforehand, in order to minimize customer apprehension. But things got sorted out quickly so it did not negatively affect our airport pick-up experience too much. The hotel at Nairobi is decent and safe, which is important as the first stop of our ten-day safari tour.
Our driver/guide Dennis is great. He is energetic, polite, knowledgeable about wild animals, local culture, road condition, and also attentive to our needs during the entire safari trip. His wife was due to deliver a baby girl two days before the end of our safari trip. So he had to make and/or receive phone calls during the trip. But this was totally understandable and it never really got in the way of our safari experience. During game drives Dennis was focused. We were able to get many well-angled shots including leopard eating its game behind thick tree branches, five cheetah brothers lounging around together, lions mating, rhinos fighting, etc. etc. There were a couple of minor vehicle issues (including a broken passenger side window at the start of our trip) but they all got taken care of within a couple of days. Overall it was a reliable vehicle that served us and the driver well for the entire trip.
The camps/hotels selected during the safari are satisfying in general. Some are better managed than others, but more so on people side rather than location/hardware side.
DE
20-35 years of age | Experience level: first safari
Great experience with reliable tour operator, absolutely worth it
Everything was exactly as described on the Internetpage of the tour operator, so no bad surprises, problems or anything else to complain about. Nice and cozy lodges in the nationalparks. Driver was gentle and funny and trying his best to get us to see animals.
20-35 years of age | Experience level: first safari
Over performer in all aspects!
Great communication since the first approach was made, provided safari start date and schedule flexibility, over delivered in every aspect which translated in a fantastic experience during our safari.
50-65 years of age | Experience level: first safari
Benson Safaris created an amazing trip for my family to celebrate my daughter's Make A Wish trip!
Our guide Nelson was wonderful and so knowledgeable about the Serengeti and the awesome wildlife that we saw each day. Nelson was great at spotting the animals and answering all of our questions. We loved our accommodations and especially enjoyed staying in the tents and seeing the zebras, elephants and wildebeests from our porch. The service at all of our lodgings was top notch. The Tanzanian people are very polite and extremely helpful. This was a trip of a life time for our family!
20-35 years of age | Experience level: 2-5 safaris
Super super super
I went Zanzibar through them, nice accommodation, On time drivers /tour guides, Good language and calmest customer service. I really over enjoyed my stay in Zanzibar.
ES
50-65 years of age | Experience level: 2-5 safaris
Good Safari
I enjoyed this safari everything was well organised and everything was good I highly recommend this company
KR
20-35 years of age | Experience level: 2-5 safaris
Execellent chobe day trip
Africa Beast Safaris offer friendly guide, comfortable car and excellent safaris at reasonable price. Strongly recommend.
35-50 years of age | Experience level: 2-5 safaris
Awesome Experience and Great People
We just finished our second tour with Wild Jungle Trails. And once again, everything was perfect! A gorilla trek has long been on my wife’s bucket list and Twaha and team helped me pull it off flawlessly. This time we had Edison as our tour guide and he could not have been more kind and helpful. He answered our endless questions, made sure we had everything we needed day of, and even helped set it up for us to see a brand new baby gorilla. Our trek was scheduled for my wife’s birthday and WJT even helped up celebrate with a bottle of wine at the end of the day. We could not recommend WJT more highly! Whether you are doing Murchinson Falls or the gorilla trek (or anything in between), you will be in good hands!
SA
20-35 years of age | Experience level: first safari
Not recommended Safari organizer
I booked with this company based on the many positive reviews I read on this website. I arrived on the first day, the pick up was OK, I spent the whole day in Arusha as per the trip schedule. The second (trip first day) was generally OK. By end of day, however, our guide Malaki dropped me off at Kilimamoja lodge and immediately left, I went to the reception to check in, but the responsible person there advised there is no reservation in my name, I tried to contract Malaki but he did not answer, and it almost took 1 hour to check in, while all other guests of other companies checked in smoothly without any issues. Rhino response on WhatsApp is too slow.
The pick up time on the second day was set by Malaki at 7:00-7:30 AM. I waked up at 5:30 to be ready on time, he texted me at 7:17 AM saying that a couple from the same group who were on camping accommodation asked to buy some camping stuff, they also requested not to wake up early since they were on honeymoon. The driver eventually arrived for pick up on 10:40 AM although we had a long way driving to Serengeti.
At this point, I preferred not to continue the trip with this company, and I arranged for private Safari with Savannah Explorer & I was lucky to do so.
I met with other couple of the same group by coincidence at a lodge in Northern Serengeti, they advised that Rhino were just cheating, the couple who were on honeymoon never asked for buying stuff or waking up late & this was Malaki's arrangement. Similarly, Malaki informed this couple that the pick delay came at my request.
On other side, I contacted Malaki after withdrawal from the group trip to contact Danial to confirm the balance due to Rhino since I did not pay any of the due amount from the very beginning, Malaki told the group that I am in contact with him asking to re-join the group since no other company accepted to arrange a trip for me. In addition, he sent me a video on WhatsApp of 2 lions hunting a Wildebeest as if he took this video during the trip to show me that I missed a lot due to my leave, Malaki did not notice that the car hood that appeared in the video had a logo other than Rhino's logo, which is indicating that the video was not taken by him at all.
Finally, Daniel contacted me during my stay in Tanzania threatening me that he will refer to the governmental authorities in order not to let me go out of Tanzania until I pay his money although he asked to pay through the website & the website delayed in sending the payment link. I left Tanzania on 21.08.2019 and remained in contact with him to pay his money. I paid him on 26.08.2019 and had the option not to pay him at all, but I finally paid him $861 as per his request from a moral perspective only.
IT
20-35 years of age | Experience level: first safari
Amazing 7 days safari experience
We had an amazing experience in Tanzania. We chose the 6 nights/7 days itinerary, which includes Tarangire, Ngorongoro and Serengeti. We slept in gorgeous tented camps and small lodges, well equipped, and the food provided every day was good. Game drives allowed us to see many animals; we actually missed the Rhyno, but saw many lions, hyppos, cheetas, leopards and so on. We spent many hours on the Jeep (especially the road from Serengeti back to Kilimanjaro Airport is not very good) but our driver, Julius, was super.
Emma, the owner of Shemeji, answered to all my questions.
Very recommended.