AE
50-65 years of age | Experience level: first safari
Andy was professional in his approach and very prompt in his resons time
I got a good and responsive service for booking the hotels. However, for booking at Sun city, I wasn't informed that the swimming pool was under renovation. I chose this expensive hotel over others in Sun city mainly to have a quieter and cleanet private pool. Also for the booking at Mjejane river lodge. I wasnt informed that we would have to pay additional charges for entry to Kruger Park at R250pp. We paid R1000 additionally. Also the transparency was not clear in the billing for Mjejane boarding and transport costs.
AE
20-35 years of age | Experience level: first safari
The customer service provided by okao Africa tours was really good and were always quick in response
Our tour guides mike and Amos both were very helpful and very fluent in explaining the tour.
FR
35-50 years of age | Experience level: 2-5 safaris
Incredible country discovered. The guide (and driver) was incredible.
Communication was good prior. Asking as many questions as possible is essential to tailor the safari to one’s needs and expectations. Especially when it comes to accommodation. In retrospect, I should have pushed that a little more ahead of time.
Once on board with the guide (arrived by road from Rwanda and was dropped off in Kampala), it was easy, comfortable, safe. My guide for the week, Tolbert, is calm, knowledgeable, kind, constantly in the moment, had answers to any questions I had and has a knowledge of the places and people we come across which makes everything seamless.
He is a safe driver (and did we do some miles in various weather conditions on good and bad roads!) and when it came to places (geography), animals (game drives), and people and his country we had the most interesting conversations. The guide makes the safari experience and thanks to him, I left Uganda knowing I’ll be back one day. Thanks Tolbert!!
RO
20-35 years of age | Experience level: first safari
Very responsive and helpfull, they recommended very good hotels and itinerary
Sylwia was very helpful, replied promptly to our queries. We enjoyed very much our safari - Sylwia proactively proposed to change the itinerary due to the migration not being present in serengeti (we would have appreciated though to have received this information at the time of booking). The hotels were very good, food excellent and overall we were very happy with our experience.
US
50-65 years of age | Experience level: over 5 safaris
Very responsive and helpful
I had a last minute trip to organize over the weekend. Michael was quick to respond to my inquiry and organize a trip to Kibale and permits all in a short time, with good communication on email and WhatsApp and personal attention to making sure everything was organized.
RO
35-50 years of age | Experience level: first safari
Excelent tour but we have some problems at the beginning with the car
The tour is amazing, you can see zebras, elephants, lions, giraffes near your car.
We had only one issue with the car who was broken on the transfer via Dar es Salaam to Mikumi Park. However, the agency was very operative and found solutions for us - they sent a new car in few minutes at at the end we enjoyed the trip.
The campus (Bastian) is very nice and clean . The guide was very amiable and showed us everything in the park - he drove us even to a place outside the park where we saw different species of snakes.
Overall, a nice and joyful experience.
20-35 years of age | Experience level: first safari
One of the best
Excellent, well organised and timely. The HOTTEST travel solutions you can bank on. Simply the best.
QA
20-35 years of age | Experience level: 2-5 safaris
Was wonderful experience. We enjoyed lot those 3 days .
Safari was good experience. Especially the accommodation and the guide (Joseph). He was very helpful . Wonderful days in my life. I was prefer group safari. The team members with me was super friendly and thank you guys for making my vecation is awesome.
IN
20-35 years of age | Experience level: first safari
Well organized and value for money
Top cream lived up to our expectations and the actual services were very much in line with what was committed. They were very prompt in responding to our queries pre-booking and ensured that we were given all required information for us to make an informed choice. Once in Kenya, Mr. Erastus (Manager) met us a day before our safari and briefed us about the safari and set expectations accordingly. Appreciated them doing this as it helped us prepare ourselves better.
The Safari in itself was well planned. John Ngkonge was our guide for the entire trip and he was fantastic! He was well informed, communicated really well, was funny and entertaining! We felt really safe with John right from the moment we left Nairobi. Our accommodations were well taken care of and was the same as promised.
Overall, highly recommend these guys!
EG
20-35 years of age | Experience level: first safari
It was a good fair price and places and people were helpful
The safari was way good not too luxury and not too bad it was fair enough for the price and drivers and guides were helpful and way good also