NO
65+ years of age | Experience level: over 5 safaris
3-day tour to Masai Mara to experience the Great Migration
It was a most memorable safari to see the great migration in the Masai Mara--beyond all expectations!
The tent accommodation was basic, but was adequate for the a 2-night stay. Food was basic but enjoyable. No problems there.
George, the driver, who drove the group I joined to the park, knew the park well and showed us some amazing scenes of wild life.
But he has to learn to let the passengers enjoy the game and not drive off from a scene when he felt like.
Robert, my contact person, did an excellent job in setting up the tour up for me.
But certain logistics were beyond his control--in particular, the transportation to and from the park.
Transportation problem started when when we set off from Nairobi. George had not been given the money to pay at the park and we waited a long time outside of Nairobi before the funds were brought to him.
On the way back from the park, another vehicle was supposed to pick my group up and take us to Nairobi. Again we waited for a couple of hours before the transportation materialized. On reaching Nairobi, the driver had great difficulty in finding the address to drop off a couple of passengers, so that best part of the evening was spent driving back and forth in Nairobi.
For me, Robert came to the rescue. And for that I am very grateful. He picked me up from the city centre and brought me to my destination.
A fantastic trip, but could have done without the transport hassle to and from the park.
20-35 years of age | Experience level: first safari
Great driver, very attentive and fun. Great vehicle for a safari
Organisation was good. Driver did not arrive on time but was a great tour guide. Prompt response regarding quotes
CA
35-50 years of age | Experience level: first safari
Sarah got us all set up, my husband and 2 kids. They are well organized and have a personal touch.
First Safari, Tanuga was very knowledgeable. They gave us 100% we felt comfortable and they thought of everything. A safari with kids(3,5) not easy but we rather enjoyed ourselves.
US
20-35 years of age | Experience level: first safari
Enjoyed the tour thoroughly, good safari guide
Don't leave loose ends. Negotiate the whole trip beforehand including the trip to whichever airport you are flying out of. Make sure all the quoted camps/hotels are booked before you arrive.
Communications was good.
20-35 years of age | Experience level: first safari
Very helpful
The service was very efficient. They recommended amazing trips and understood when it was too pricey and were able to assist with adjusting to my price range/ time.
The sossusvlei tour was incredible !! the tour guide was very good, every question I asked he was able to answer. he also made sure that I was being looked after with any food arrangements as I am vegetarian.
I was also given all the contacts for the tours/ if there was any problems and was very helpful.
All the transfers worked out well, and the accomodation was splendid.
Thank-you SavannaTrek!!
RU
35-50 years of age | Experience level: first safari
Amazing Africa, ordinary service
Everything went according to plan. It was almost good for its price. Sometimes there were 7-8 passengers in the van. But all discomfort situations was just for a few hours. Sometimes there was not enough free water.
The tour would be more interesting if it ended in Masai Mara. But it started in Masai Mara.
Africa was great, of cause :)
FR
50-65 years of age | Experience level: 2-5 safaris
great safari in 8 days with gorillas and chimp it was very good
It was a real pleasure to do this safari with Brian, he is very fiendly and helpfull. He is always available and explain everything you need. Good experience and good safari
20-35 years of age | Experience level: first safari
PROFESSIONAL AND OFFERS VARIATIES OF OPTIONS
The communication is clear and swift
Thornbird tours have met my expectations.
The service is good.
NO
20-35 years of age | Experience level: first safari
Amazing
We had a professional guide and they custom made our trip after our wishes.
Be careful of long and bumpy drives, but it’s worth it for the animals.
Good communication and good price.
I am very happy with the trip, I give 4 stars because one can always get better.
Thank you!
CH
35-50 years of age | Experience level: first safari
Our guide Thomas was great.
My husband and I booked a 3 day private tour into Selous game reserve from 02 to 04 February with Kiliholidays. We reserved by paying 1/2 down and paid the remainder upon commencing the safari. We too had trepidation about paying more than 6 months in advance, but the
company is honest. We kept in touch with Mack Kornelio by WhatsApp and arranged the pickup in Dar es Salaam thru this means as well. Mack is responsive.
Thomas met us at our hotel in Dar es Salaam on the dot at the prearranged hour. He was super throughout the whole trip explaining fauna and flora as we went along. He is a great driver and professional guide and I can recommend him hands down.
The negative portion of our trip was the nightly camp. Here USD 500 and 50,000 shillings were stolen from us by the staff at the Selous Jimbiza Camp from our locked lodge. We were the only guests, thus later the police ruled the theft as an inside job. Everything about this camp was negative - slow to react, simple breakfast not on time, food barely palatable. Simple hot water for coffee in the morning took too long despite stating the night before we’d leave at 0630h for the game drive. They would not even power on their generator because the camp had “its” schedule. I asked the ceiling fan at the restaurant to be turned on during lunch because it was very hot but got the response it would be at extra charge being outside generator hours! Jimbiza is not customer focused and contains thieves.
Kiliholidays subcontracted to Jimbiza and Mack promised to sever relations with them upon hearing of the theft. I hope relations will be terminated not only by Kiliholidays but all other tour operators for the sake of future safari participants. However with this incident, Mack showed support for clients. He and Thomas talked and agreed to involve the police. Thomas took the initiative to take the room attendant to the police station in our vehicle with ourselves. He knows how to deal with local procedure. Thus we had an unexpected adventure to see Mloka police in action.
All in all I can recommend Kiliholidays for safari tours.