FR
20-35 years of age | Experience level: first safari
Great
Used for driving services in Zanzibar.
Always on time. Clean car. Smooth driving
CH
35-50 years of age | Experience level: over 5 safaris
They do not feel responsible for the satisfaction of their clients
I was doing the 1day Chobe trip. We were 7 tourists leaving victoria falls for the Zim-Botswana border. We were early and arrived at the border before the crowds, so the checks at the Zim border were straight forward. Then they split our group, 4 could continue immediately, 3 of us had to stay and wait for others customers. Busloads of tourists arrived and after about 1 hour also our customers, we were waiting for, arrived. Now at the Botswana border it took ages to pass the checks. We started our game drive at 10.30 with a long delay. At that time you hardly see any animals anymore. Lunch was good and the river cruise as well. Then we went back and after the Zim border we had to wait again for another 45 minutes for 1 tourist we originally started with. On the way back to Victoria Falls I complained to the organisator, why on earth they splitted our group, since we were 7, could stay together and wouln't have to spend about 2.5 hours at the border. The answer was that it happened on the Botswana side and they would not be responsible. That might be partly true, but the organiser who takes the money, should try to make things better and can't just say, that it's none of their business.
FR
20-35 years of age | Experience level: first safari
Wonderful experience that exceeded expectations.
We had the most wonderful experience on our trip. We booked the safari at the eve for the next day, and Steven worked his magic to make it all come together at affordable prices.
From the moment that our guide picked us from our hotel and briefed us about the journey, it was clear that everything was well-organized and would be executed to perfection.
Our guide Emmanuel was not only knowledgeable but also incredibly kind, friendly, and patient. He went above and beyond, considering we had just one day in the Selous Park. He made sure we witnessed as much wildlife as possible, creating unforgettable memories.
Our accommodations for the night were exceptional, providing a comfortable and charming retreat after an exhilarating day of exploring. What made this trip even more special were the additional activities, like the boat safari and forest walk, which added diversity to our adventure.
Thank’s to Kima for this safari experience that exceeded our expectations !
US
20-35 years of age | Experience level: first safari
Our tour guide was exceptional. Guy keeps time to a T
It was our first time taking our kids to Kenya and Speckled Bird Tours made our visit one lasting memory for our kids. From first time we contacted them we knew this is who we are working with. They’re prompt in everything. They found us amazing deals that fit our budget.
Very personable customer service.
The vehicles are very comfortable, clean and looooved that they have international charging ports.
Our tour guide Mr. Vincent was amazing. He is on TIME!! He knows every species in our safari
NL
20-35 years of age | Experience level: 2-5 safaris
Amazing!!!!
We came into contact with Adventure Traveling through someone else, and we are so happy about that! On the internet we could no longer see the forest for the trees, there is so much on offer. But who are you going to do business with now? After the positive reactions about adventure traveling (Elinasi), we decided to contact us. We indicated what we wanted during the 6-day safari. Elinasi has made several proposals. What are the options with camping and what are the options when it comes to mid-range lodges? Due to the relatively small price difference, we opted for the mid-range lodges and that worked out well. Thanks to Elinasi we stayed in the most beautiful places in the various parks. All lodges were in the middle of nowhere, but always with hot water, good food and WiFi. In addition to the lodges, a good car, nice driving style and good accessibility, Elinasi provided a delicious lunch every day. No ready-made lunch box, but a fresh meal with rice/pasta/meat/vegetables, etc. During the safaris he knew a lot about the different animals and he did his utmost to find as many animals as possible. Thanks to his years of experience, he has his tactics for this. In 6 days we spotted all the known animals, but also many animals that we did not know existed. Every day Elinasi was waiting for us at the agreed time. And we started the day full of enthusiasm and that's how we ended it. Besides being very satisfied with the Safari itself, we were also very happy with all his help with the rest of our trip. Elinasi helped us contact other accommodations in Tanzania when they were difficult to reach for us. In addition, he thought along with us and really gave us a relaxing trip. Highly recommended!!!!
US
20-35 years of age | Experience level: first safari
Awesome
Hello would like to share my reviews about my travel with you was my first time using an agent and I must say I was really impressed best services thanks to Samuel and his team for coordinating well and making my dream come true a trip to Ngorongoro.
US
20-35 years of age | Experience level: 2-5 safaris
Wonderful place to be
Lemala Adventures were absolutely delightful! Our tour guides really took care of us. We did the 3-day Serengeti and Ngorongoro Tour. We requested a few extra game tours and they were able to fit it into our schedule. Samwel - our tour guide -is very knowledgeable and kind. We wished we stayed at a locally owned hotel at Arusha but still the accommodations were nice!! We will never forget our experience and it is all thanks to the Lemala Adventures Tour!
35-50 years of age | Experience level: 2-5 safaris
Our guide, Charles, was fantastic. He came highly recommended and certainly lived up to reputation.
We decided last minute to book a trip with Lulu Safaris Uganda. They were immediately responsive to our requests and offered us a tailored itinerary to fit our travel dates. The communication throughout the booking process was smooth and timely. The once in a lifetime experience of seeing the mountain gorillas made the trip worth every penny. The lodging and accommodations in Bwindi Impenetrable Forest were amazing. We had beautiful morning views from our lodge balcony, and the restaurant was great. Our second night on Lake Bunyonyi was stunning. The lodge was a peaceful retreat following the long morning hike to see the gorillas. Overall, I highly recommend Lulu Safaris Uganda!
20-35 years of age | Experience level: first safari
Comprehensive
I would recommend them 100%. They’re responsive when planning & booking, and provide on-time transportation & information during the tour. My driver was friendly and knowledgeable, the organisers clear. The trip to and back from Uganda was smooth, with easy border control passage and the Bwindi tour itself fruitful, having spotted a family of gorillas just 15 minutes into the trek.
NL
35-50 years of age | Experience level: first safari
A Ruined Honeymoon Safari: Expectation vs. Reality
I hesitated before writing this review, not because I doubted the validity of my complaints, but because I was so angered and disappointed right after our trip that I feared my emotions might cloud my judgment. Now, with some time passed and my sentiments cooled, I believe it's crucial to share our experience honestly and openly. When posting this, my anger and frustration is again boiling up....something I have never had before.
Our honeymoon was meant to be memorable, and indeed it will be, but for all the wrong reasons. We booked a three-day, two-night safari full of promise and excitement. The itinerary was detailed, and the experiences it described were dreamlike. However, our dreams were quickly dashed upon arrival. The first day, a highlight and crucial part of our adventure, was completely lost. What should have been our introduction to the wonders of the safari—a game drive, followed by a magical lunch on the steppe—was nothing more than a simple transit from the airstrip to our camp for lunch. The game drives? Nonexistent. The lunch on the steppe? Replaced by a mundane meal inside the restaurant at the camp, whereby we also got the question what we wanted to do. One of the main reasons for booking Honcho was the detailed itinerary, so it was super frustrating that all of a sudden we had to figure out what the plan should be. We pointed to the itinerary, but since we had already deviated so much, it could not be resolved anymore on the first day, which completely ruined that day... We paid $6000 for a 3 day trip, so losing one day, is just unacceptable.
The frustration was further fed when we had our first of many encounters over an issue as trivial as drink charges. Despite being assured that all beverages were included—indeed, this was confirmed several times in our itinerary— we got the message during our lunch inside the restaurant that they weren't included. Only after a heated discussion on the phone, thereby pointing to the itinerary which stated multiple times that drinks were included, they agreed to this.
Though our second day did include a lunch on the steppe, it was overshadowed by the previous day's disappointment and a continued discussions about drink charges... We had to advocate for ourselves repeatedly, an unnecessary stressor during what was supposed to be a relaxing retreat into nature.
Our final day brought the culmination of our grievances. After days of back-and-forth, the unresolved issues with the drink charges peaked again during our last game drive. Rather than savoring our final moments with the rhino's, we were again embroiled in a heated debate over the phone. Honcho had called our driver, asked him to put them through and they again started debating the drink charges... Honcho's representative not only failed to offer any apologies but also managed to ruin our last hours on safari by insisting we deal with a matter that we had been told was already settled.
But if you think the discussion ended there.... No it didn't. Upon arrival back at the airstrip for our hotel (Diani Beach), we were supposed to be picked up by a taxi, but there was no driver. Honcho had given the wrong information to the taxi, so we first ended up waiting before taking our own taxi. After finding out, Honcho instructed the taxi driver who would pick us up to go to our resort and offer apologies, which he did. But, he also gave me the phone and then somebody from Honcho started talking. He did make an apology for the taxi, but of course I was expecting an apology for all other things that had went wrong. Instead he again began a discussion about the drinks!!! So, then I hang up, again feeling frustrated and angry.
The troubles didn't end with poor communication or administrative errors; there was also a distinct lack of the small touches that were supposed to make our honeymoon special. The promised chocolates and tropical fruits? Never seen. And let's not forget the advice of our guide, in hindsight, about booking a camp inside the reserve for a more immersive experience—advice that came too late and only highlighted what we had missed out on due to a lack of transparency and proper guidance from Honcho. Our camp was situated about an hour and a half drive away from the park, thereby wasting precious time we could have spent inside the park enjoying wildlife.
In closing, not once were we offered a sincere apology, nor was there any attempt at a gesture to make amends for the multiple failings. Instead, we were met with deflection, blame-shifting, and an utter lack of accountability. This was not the dream honeymoon safari we had envisioned and paid handsomely for. It was a lesson in how a lack of customer care and service can turn a dream trip into a series of frustrating events that we are now eager to forget.
I share this not out of a lingering anger, but in the hopes that our story can serve as a cautionary tale for others seeking to embark on a safari adventure. The wild is unpredictable, yes, but the service around it shouldn't be.