US
20-35 years of age | Experience level: 2-5 safaris
Great Safari organizer
Everything was fantastic and as described. In particular, the game walk was fantastic and something I will be, hopefully, coming back for again in the future.
Matthew made the process simple and provided all the options, taking all the stress away from me. When I first requested the quote, the information you provided and the way you communicated was by far the most professional and well organized compared to other tour operators, which is what made me continue to want to work with Matthew. That professionalism continued throughout the process, so thank you.
Should I come back to Africa for more safaris or should any of my friends ask for recommendations, I have no hesitation in recommending them to Matthew to organize a tour.
IN
50-65 years of age | Experience level: first safari
Amazing
We had a wonderful experience with Right Choice. Opine, our tour guide was an amazing person, who knows his way around the reserve and strived to show us the big 7. The enterim camp was also a truly out of the world experience. We really enjoyed the trip and would definitely recommend Right Choice to our friends n family.
PL
35-50 years of age | Experience level: 2-5 safaris
Great Uganda & Rwanda trip with Ngoni Safaris
We are 2 couples and we did a great 11-day safari in Uganda & Rwanda - both countries are amazingly beautiful and are a real gem for any traveller! Ngoni Safaris organized it very well and the price was competitive too. Our guide/driver Darius was 10/10 - professional, knowledgeble and a very nice person, we enjoyed every single day we spent with him. Communication with Cedrick from the main office was also very good, he was very flexible with all the requested changes. We strongly recommend Ngoni Safaris!
DK
35-50 years of age | Experience level: first safari
Excellent 6-day safari trip (The Great Migration Tour)
We had an absolutely amazing trip with John our driver and guide from Serengeti Smile. We saw so many different habitats and countless animals. John was always very patient with us taking pictures. Accommodations were all good and the food lovely throughout the trip. We can highly recommend Serengeti Smile!
BE
50-65 years of age | Experience level: 2-5 safaris
Our 11-day Grassrootz trip through Uganda was amazing.
An experience that we will remember for a long time. Everything was very good organized and our driver / personal guide, Bob took very good care of us. Not only a very good driver, he also knew a lot of information about his country and all the animals and plants and flowers. He always arranged good guides in the parks we visit and we saw the Chimpanzees, Lions, Leopards, Gorillas, Hippos, Crocodiles, Elephants, Zebras, Giraffes, etc. We will definitely are going back to Uganda and we will plan our trip through Grassrootz.
DE
20-35 years of age | Experience level: 2-5 safaris
Amazing team helping us make once in a lifetime memories!
This was an incredibly well organised safari. It is always challenging to organize such trips in new countries, but the team really supported us in making sure we get the most of our trip, and we saw all animals we wanted to see (Cheetahs, Lions, African wild dogs, etc.) and had an absolutely incredible time!
Thank you so much for an incredible experience! We really enjoyed the wonderful time with you and the experiences we collected. While we all had an incredible time in Africa, the visit to Zimbabwe was our absolute highlight. Thank you again so much for making it so!!
DE
20-35 years of age | Experience level: first safari
First impression good, then dissapointing
The first contact was quite good! We booked the trip in advance and had some few conversations via WhatsApp where all questions got answered.
The owner of the company picked us up from airport and told us that he proudly founded this company some month ago. We are also quite young and thought it is a good choice to support young companies.
What we booked and were aware about:
A shared safari for 6 days with lodges/ hotels and which Nationalparks we will visit
What we didn't know:
That all people who were sitting in the same car have booked different packages which caused the following negative facts:
1. Picking up people for 2 hours in the morning & dropping off people at the end of the day because every couple or single traveller was sleeping in another accommodation. This is not what you want when you do safari and pay for daily entrance fees in the national parks!
2. All people in the car have booked different trips (one day we visited a massai village because of two other people in our car who have booked just 1/2 day safari and afternoon massai village) The driver informed us about the afternoon plans at lunch the day itself. So there was no option to say "no" due to the fact that we were all sitting in one car. I liked the experience of the massai village and we had fun. But it is not the best experience when you don't have a choice! We paid originally for one day in the crater!
At the end of the trip the tour operator offered us to drop us off at the airport. We suggested a pick up time which was to early in his opinion so he picked us up 45 min later. The driver drove really slow and we needed to stop due to problems with the car. At the end we run into the airport and had no time left and has confirmed again how bad this company is organized!
We were really disappointed regarding communication and organization of Mousebird Safari. Its not about having the best cars or best food. Its about informing the customer in the best way so expectations are met.
One last sentence regarding the driver: Barton was excellent driving and explaining the wild life. I would recommend a trip with him (he is a freelancer) but not the safari company.
I hope this feedback helps the company to learn and improve!
IN
35-50 years of age | Experience level: first safari
Exceptional Service and Support from Mwanje at Image Travel Limited
My experience with Mwanje from Image Travel Limited in Nairobi has been nothing short of outstanding. From the initial communication stages to post-booking follow-ups, Mwanje's professionalism and efficiency have been remarkable.
Mwanje provided us with an excellent driver-cum-guide, Anthony, and a well-equipped 4x4 Land Cruiser Safari vehicle, complete with a wireless set essential for tracking animal sightings in the national park. This thoughtful inclusion significantly enhanced our safari experience.
I was particularly impressed with how Mwanje handled an unforeseen circumstance on my end. Due to a family emergency, I had to cancel my trip just 10 days before the scheduled departure. Mwanje managed this situation with great empathy and efficiency. He not only eased the cancellation process but also swiftly organized a rescheduled trip without any hassle.
Overall, my experience with Mwanje and Image Travel Limited has been exceptional. I highly recommend their services to anyone looking for a seamless and memorable travel experience in Nairobi.
US
50-65 years of age | Experience level: 2-5 safaris
Excellent driver
Our trips to Mt. Kilimanjaro, Chaga Caves and Chemka Hot Springs were amazing. The day trip to Tarangire Reserve was disappointing as we were not able to see many animals; however, it was a very hot and humid day. Overall satisfied with the tour and will highly recommend Serengeti Clarity.
ES
20-35 years of age | Experience level: 2-5 safaris
Amazing experience
We travelled for 18 days with Ngoni and the elephant son! (Aka Eddy) through the marvelous country of Uganda
