20-35 years of age | Experience level: over 5 safaris
fantastic
I recommend these company to any one planning to tour. you guys made my labor day unforgettable. what an amazing experience. i have been to parks several times with my fiance but your package of group tours rekindled my local tourism spirits. the extra surprise activities that enhanced our team buildings just won my heart. importantly, the real-time communications you guys have made the whole planning process easy. my questions were responded to quickly ( thanks to your customer care). we have such activities every other year and i will pick on you guys any other time, love the energetic young personnel.
CA
50-65 years of age | Experience level: over 5 safaris
Inspired by The Late Dian Fossey
My dream for years was to visit Volcanoes National Park where, the late Dian Fossey (American primatologist, anthropologist and zoologist) spent close to 2 decades watching and studying the mountain gorillas and made incredible discoveries that strongly connect these giant apes to human being. I finally booked a trip with African Jungle Adventures through Mathias. My gorilla trip was perfectly organized.
The park is accessible by road from Kigali capital (90 minutes) through beautiful rolling hills that characterize much of Rwanda. Getting to the park there is really beautiful with fantastic views of the virunga mountains and beautiful people in Musanze.
The forest is incredible and reminded me of all the Tarzan movies I been watching since childhood. Gorilla tracking program is quiet tough and I realized I wasn't fit enough but I made it with assistance from my porter and really enjoyed.
We had very young and nice rangers, very knowledgeable and guided us through the Jungle. We tracked Karisimbi gorilla family and we walked through the forest for almost four hours, in an enchanted world, with fantastic views, and finally found Karisimbi group. This is a moment I can never forget in my life!!
I enjoyed the whole hiking and appreciate the wildness of VNP and the professionalism of the rangers as well as the kindness of our tour guide / driver (Bethwel)
US
50-65 years of age | Experience level: 2-5 safaris
lies, unsafe vehicle and thief owner
I have to give this one star since 0 stars is not an option. The one star is for the good guide that Travelust gave us for the first four days of our trip. The guide was very good but then abandoned our group in Bwindi when he left for a family emergency. We lost thousands of dollars to Travelust and owner James Kateeba, had to ride in an unsafe, rusty vehicle with broken seats, windows and missing seat belts. Travelust took our money but never purchased our gorilla and monkey permits. In addition, we had to come up with cash to leave Murchinson National park when Travelust's Uganda Wildlife card had no funds on it. We also had to pay for a new guide and vehicle when our original guide left us at our Bwindi hotel. Before our original guide abandoned us, he told us that he would not be able to take us over the border for the Rwanda portion of our trip since our vehicle was unsafe and we had a police report filed for James Kateeba/Travelust when he scammed us out of $6700 . Fortunately the eight of us on the safari are well traveled and made the best of a bad situation . Despite all the issues, we enjoyed Uganda and Rwanda and gorilla and chimp trekking but please use a reputable tour operator and NOT Travelust.
50-65 years of age | Experience level: 2-5 safaris
Great personal service and all queries followed up
I booked this tour from Australia and was very happy with the level of service relating to the many queries I had whilst choosing a tour operator. I travelled alone and was wanting to have all details of the booking, including stopover in Johannesburg arranged prior to final selection.
Kruger Park Travel includes phone contact ability (some operators do not) and direct conversation made it very easy to finalise everything. Will definitely recommend to others considering Safari trip
Thank you Rwanda Eco Company and Safaris.
Was very friendly and informative, they took extra steps to make sure we have a good time.Thank you.
35-50 years of age | Experience level: 2-5 safaris
Great Time in Uganda with Realm Africa Safaris
Very professional service, rapid response to my requests prior to my trip. The guide was at the airport at the expected time, very friendly and professional. He was great at spotting animals, knowledgeable about his country, and good company.
The company knew what was going on on the ground (i.e. that the ferry at Murchinson Fall was being serviced during my trip) and kept in regular contact with the guide.
An overall very pleasant experience and I can highly recommend Realm Africa Safaris.
20-35 years of age | Experience level: first safari
Quick response, customized tour
They arranged our original tour following our demands.
We appreciate their quick and flexible correspond.
We enjoyed the tour very much.
20-35 years of age | Experience level: 2-5 safaris
Awesome experience....
We had an amazing time doing Lake Nakuru and Masai Mara 4 days 3 nights safari with Maasai Trails East Africa and the guide was Paul. The planning phase was excellent, very quick response on emails and telephone conversation answering each and every question to detail. Good safari van and excellent guiding skills from Paul who was very knowledgeable at each and every animal spotting and willing to drive an extra mile to make sure we saw them all..
We cant find more better words to express our satisfaction but to recommend them both on safari booking and other forums too...overall the best safari planner to my second Kenyan family safari.
NL
35-50 years of age | Experience level: 2-5 safaris
Bella knows exactly how to best enjoy your holiday!
I believe Bella was born for tourism. She knows a lot about the country, the people, the landscape, the history etc. She is superfriendly, very helpfull and knows what real service is. Paying attention not only to you as a person but also having a close eye to the way the group enjoys the holiday. She is open minded, interested in other cultures, behaviors and people. She knows exactly what real customer service is. If you are looking for an excellent safari and someone who offers much more than other safari companies do, I strongly recommend Bella. She really makes the difference!
US
35-50 years of age | Experience level: first safari
Amazing Maasai Mara Camp Safari!!!
Nelson, Debbie and Celeste were wonderful. Customer service is a big part o f my industry and it was very clear that it was paramount to them as well. I opted for a 3 day Maasai Mara camp safari and couldn't have been more pleased. The accommodations and food was great. Our tour guide Evans and my fellow travelers were wonderful. A trip of a lifetime. Thanks for making my dream a spectacular reality!!