US
50-65 years of age | Experience level: first safari
Organized and fun!
From pick up to drop off and ALL the fun safaris, our package was most excellent! Friendly knowledgeable guides, wonderful food and great set up.
Areas of improvement. WATER needs to be free and readily available. Incorporate it into the price but make it available. Currently sold at the bar by the bottle.
Screens should be added to windows as 'load sharing' ie. electricity shut offs happen both during the day and knight and if you open your windows and doors you get all the local bugs and monkeys. FYI/ rolling blackouts happen ALL ACROSS South Africa and are NOT unique or controlled by The Kruger SaFari Co. This is a statewide issue.
Overall, I highly recommend this tour. It's a fantastic experience for all!
RO
35-50 years of age | Experience level: over 5 safaris
Excellent services by Drivers & Guides
Prompt replies to any request before & during the trip. Excellent services by the Local Guides & Drivers.
20-35 years of age | Experience level: first safari
Amazing trip with an amazing operator.
I was apprehensive at first as I never usually use tour booking agents. It started as a quote on a website, moved to emails and then was finalised via WhatsApp. I had not a lot in terms of what you would call "official" confirmation of booking. And everything was communicated via WhatsApp.
This being said. It was amazing. Everything that was planned went ahead and we had the most amazing experience. We stayed at Voi safari lodge and Ngutuni safari lodge in Tsavo east. The second night of our planned lodge was changed due to unforseen circumstances but we was accomodated with what can only be described as an upgrade. It was truly magical. We was lucky enough to see many families of elephants, we saw girrafe and buffalo, we was also lucky enough se a pride lions eating a buffalo. Definitely something we will never forget.
One thing to be noted and the only reason they did not receive 5 star is the payment was requested in USD cash. This in it self is not an issue, though upon payment some of the bills had minor wear and tear, such as nicks and cuts on the edges. It was brought to our attention that any bills under a certain year and any that were too heavily used would not be accepted by Kenyan banks. If I didn't have a few spare bills to use as tips this could have had major detrimental effects on the trip.
This needs to be communicated prior to arrival as I could have asked the bank for fresh bills. The agent in Kenya told me this happens often, so why not notify me to stop the issue happening.
35-50 years of age | Experience level: over 5 safaris
Great team
I had a great hike with the team.
They kept me motivated and they always made me feel I was with one of my own.
The last day was incredibly challenging however with their support motivation and dedicated focus it was quite easy.
I am eternally grateful to have met these guys.
So I would recommend
Pay the extra
Get a personal loo
Get a personal shower
This just makes the hike over 8 days just that little bit more tolerable.
Also if you have a preference of a type of food, let them know.
Soup and salad gets a little tiring when your taste buds are being non responsive
NG
50-65 years of age | Experience level: first safari
Great People
From the booking to the completion of the climbing of Kilimanjaro, all went smoothly as planned, thanks to a dedicated team and proven experience.
FR
35-50 years of age | Experience level: first safari
very good value for money
we did a 3-day safari, ngonrogoro, tarangire park and hike to see the waterfall and make coffee with the locals.
for the safari, the guide was very good at tracking animals, we saw everything, it was wonderful.
be careful, the hike for the waterfall lasts 2 hours there and back and a lot of elevation. some visits are in English, the driver is not always there.
but you can trust philipo he is great!! I recommend this safari.
The best seson is January
US
20-35 years of age | Experience level: first safari
Everything taken care of
Great experience with Aron as our driver. Everything was taken care of in terms of meals, lodging, transportation. Just had to show up and have a good time. Communication with the owner, Hillary, to adjust the schedule and coordinate was very fast and responsive
Aron was a hero for getting the car out of some pretty gnarly mud gullies! He did a great job of getting us to all the animals we wanted to see. Fun guy with a good sense of humor too.
Two things to improve:
- I would have loved if Aron was more talkative when it came to educating us about the animals and the region. Often I had to initiate questions to him.
- The group (including the guides) got a bout of food poisoning at the second lodge (Ngorongoro Tortilis Camp) due to some bad fish. Maybe no more seafood or other risky meats for the lodging meals…
IL
65+ years of age | Experience level: first safari
I can’t describe because our son was in touch with the tour operator
I can only write about our two amazing guides- Paul and Issa. All the communication was done by our son. But the tour itself was very well planned. Paul and Issa became our dear friends who succeeded to make our trip - the best experience ever ! We really hope we’ll come back one day and will FOR SURE choose only Paul an Issa again. We highly appreciate their wonderful job! Thank you!
IL
20-35 years of age | Experience level: first safari
Its was an amazing experience and the operator was so good and clear
*My trip in Uganda was a success and enjoyable*
Am Extremely a happy client I must say. Umarella Voyage Safaris had alot in store for me during my course of trip to Bwindi Impenetrable National Park for gorillas and Murchison Falls National Park for big 4. They have very good prices that are so affordable, my trip budget was fare. When someone mentions a tour operator , I just think of these guys, i definitely recommend this trip.*Great time at Queen Elizabeth National Park*
Queen Elizabeth National Park has so much to offer. I didn’t have a clue on how to begin my journey to there so a friend of mine advised me to book a trip to there with Umarella Voyage Safaris and just leave everything to them. I honestly don’t regret making such a choice because they presented more than I even expected. Kudos! Umarella Voyage Safaris.
20-35 years of age | Experience level: first safari
professional
The trip at naivasha kinda boring, didn't see many animals. The other three national parks are fantastic! Highly recommend