DE
35-50 years of age | Experience level: 2-5 safaris
Amazing safari, unforgettable experience, trustworthy and ambitious company and good value for money
Our private safari with Rhino Explorer was a very exciting and unforgettable experience. We planned the safari with Daniel, the manager of Rhino Explorer. All our questions were answered immediately. Daniel provided helpful information and assisted our preparations. He really cares for his customers. We (2 adults and one teenager) spent 8 days / 7 night in the Serengeti, Lake Manyara and Ngorongoro Crater area. Everything went to our satisfaction and worked as it was planned (pick up from the airport, hotel accomodations and the safari itself).
With David we had an exellent driver and guide. He has a comprehensive knowledge about fauna and flora and he has very sharp eyes. He always sighted the animals before us, although he was driving the car. We liked his humour and we had good and interesting conversations in the evenings. Also our chef was exellent. He provided us with delicious meals througout the safari.
The landscapes, animals, impressions and memories we will never forget. We saw the big five apart from many other animals. The most exciting highlight was thegreat migration of the wildebeest and zebras. You can get an impression of our experiences by watching the short movie of our son (https://youtu.be/cqBxKS4XWPk).
DE
20-35 years of age | Experience level: first safari
Fantastic jungle experiences
I cant believe that Africa Adventure safaris made our holiday memorable!!! The tour consultant planned our safari with a great itinerary well thought. Sam was very helpful and knowledgeable regarding wildlife and culture. My sister was very excited to see the chimps in Kibale forest swing in the trees!!!!!!!! The accommodation and food was so amazing for the entire trip. I will definitely recommend you to my friends
US
20-35 years of age | Experience level: first safari
Amazing animals and nice accommodation, but poor guide communication and incomplete itinerary
My boyfriend and I did a 3-day safari into the Maasai Mara on a private tour. I chose Beacon Safaris because they were quick to reply to my request for information, thorough in their response, accommodating to my customization for our trip, and reasonably priced within my budget. Overall, we had a nice trip - we saw a ton of animals and stayed in a nice accommodation just outside the park gate. The pop-up van was nice and it was great that it was just my boyfriend, our guide and me. Our guide was nice and did a good job of finding the animals, including a leopard, and getting us close to the animals.
There were a few things that made the trip less enjoyable:
1)We were told during the planning that the van had 4-wheel drive, but it did not. Instead, our guide had another van/guide travel with us and when we got stuck (2-3 times), the other van pulled us out. It was fine, but I would have preferred to have been told the truth up front.
2)We were disappointed with our guide, Eric.
* He had shared that he had just come off a long safari trip prior to ours and appeared to be very tired and trying to do the bare minimum.
* His communication left a lot to be desired - He didn't talk with us much and never discussed our plan for the trip or for each day. This was our first safari and it would have been nice to know what to expect each day (e.g., the overall day plan, how long the game drive would be, when we would be back to camp, when we would stop for lunch, etc.).
* During the safari, he seemed rushed and often didn't stop even though we had asked to stop to watch the animals. He would start driving off without warning and while we were still taking photos or observing the animals. Part of this could have been due to our short safari tour and him feeling rushed to get where we needed to go, but he could have communicated this to us. We were in the dark.
* Our guide was late starting every morning, at least 15 minutes. The second day, we were waiting out front at the meeting time, and he had just walked into the lodge to sit down for breakfast. The third day was a mess in the morning (described in the next point.)
* Our guide did not follow our defined itinerary. Our itinerary dictated early start times, but he attempted to start later than planned which we pushed back on. Our itinerary specifically said we were supposed to have a game drive in the early morning on the third day and then a visit to the Maasai village before heading back to Nairobi; however, we were told by our guide that we could do one or the other. Although, from the first day, our guide suggested we do the village tour on the first evening instead of on the last day so he could get back to Nairobi earlier on the last day, leading us to believe that he had never planned to do the drive the last day which was agreed during the trip planning. We disagreed and told him we wanted to stick to the itinerary. I had attempted to get the itinerary from my tent to show him what was agreed, but when I came back to the lodge, he was gone and there was no way to get a hold of him (he wasn't staying at the lodge).
On the third day, he told us to do the village tour in the morning and he would pick us up at 7:30 AM. He did not show up. We waited for 30-minutes before the hotel offered to call him, only to learn that he had intended for us to walk to the village without him, but this was never communicated. Our guide said the village tour was supposed to be 2-hours, but it was barely one hour. When we met up with our guide at 9 AM, he told us it was too late to do the game drive, he had never looked at our itinerary and didn't remember we were supposed to have a game drive. However, early in the trip he had been pushing us to get back to Nairobi as soon as possible on the last day.
Through this experience, we learned that the guide can make or break the experience and you don't always know who you are going to get. We also learned from a later safari (with a different company) that a lot of the safari company's hire independent contractors as guides. I recommend proactively reviewing the itinerary with the guide from the start and sticking to the plan.
Despite the shortcomings, we really enjoyed our experience and time in the Maasai. The abundance of animal life was incredible!
US
50-65 years of age | Experience level: first safari
Everything you expect ... and more. Highly recommend!
El Mundo Safari was our travel partner for a 12 day trip including game drives in the Serengeti and Ngorongoro Crater, school visits for our service project, cultural learning with Masaai and Hadzabe people, beach time on the Indian Ocean, and so much more. They listened to our ideas, identified our needs, and did so much work before we arrived to make sure our experience would be amazing. Elvis and his crew go the extra mile to ensure all their guests have the trip of a lifetime. Highly recommend!
DE
35-50 years of age | Experience level: 2-5 safaris
Kenya Tour Budget Safari: Customer Service under construction!!
Cannot recommend this company at all.
I was booking at an early stage and reconfirmed to be accommodated in the 4-star Sopa Lodge. At time of pick-up in the Nairobi Hotel we are being told that the Sopa Lodge is overbooked and we have to be moved to another lodge nearby; Jamba Mara Lodge.
We protested and got at least the last of the 3 nights in the Sopa Lodge.
But the first 2 nights were in the Jamba Lodge which is a place still under construction (mid Sept-18). Containers, building material on the ground, and of course construction noise when we wanted to take a midday sleep between safaris.
Also this place has no pool, no proper view into the park like from the Sopa pool, mediocre quality buffet with little choice, and no comfortable lobby with fire place as in Sopa. Room was much smaller.
Sopa, 1 night; very good experience, relaxing atmosphere, properly maintained facilities, seasoned customer service and Value for Money!
Even once construction is done, Jamba Mara Lodge will not live up to the standards of the Sopa Lodge. The price difference between the 2 lodges are USD 165 per night which indicates the quality difference obviously.
Kenya Tour Budget Safari must take more ownership for their customer service. If their service provider shifts customers from A to B with quality loss, the travel agent has to provide the customer satisfaction which, in this case, would be a refund at least of the price difference between the 2 lodges. Customers left disappointed and service feedback is slow and quiet.
Refund of USD 100 was offered by the travel agent arguing with their bottom line and different flat rates they pay for the accommodation. The quality difference was USD 330 for 2 nights though which requires to be refunded to make up for a disappointing trip to Africa.
Kenya Tour Budget Safari: Customer Service still under construction!
CA
50-65 years of age | Experience level: over 5 safaris
Very poor organzation with outright cheating as we didn't get th promised game drives and hotels
We went on a tour with Vincent Seth from Trip Advisor African Safaris(from the 7-24th of Sept 2018) and I would like to make the following comments.
We paid the money in 3 installments - First about 4 months ago, 2nd about a month ago and the last installment when we arrived in Nairobi (this is the way he asked).
Tour - Group = 12 to be accommodated in 2 vehicles as a private tour with an English speaking Driver/Guide. Tour 11days in Kenya/Tanzania with 5 of us doing an optional 4 day tour at the beginning in Zanzibar.
Day 1 - Zanzibar : Driver who picked us up spoke practically no English(acceptable for this part bout not later when touring). We were to have 3 singles and 1 double but when we got there the hotel stated we were booked as a triple and 1 double. Had to contact Vincent (while sharing a room for the initial hours by 2 of us - 3rd arrived later) who corrected the problem. Excellent Hotel (Blue Bay Resort). The day we arrived we were to on a Spice Tour in the afternoon - Driver who dropped as well as his Zanzibar contact(Willie) didn't inform us that somebody would be arriving to at 2PM to pick us up (when we have gone on tours the driver before leaving gives clear cut instructions a to the next pick up time-but this didn't happen). We were in the restaurant but whoever arrived at 2PM didn't bother to look for us but left after a while(if he told the front desk they would have had no difficulty locating us as we were only 30 metres away).
Day 2 : We went on the missed Spice Tour followed by the Old Town Tour - Guides very knowledgeable and overall very good tour; Suggestion - We were taken for lunch to a restaurant stating it is local food although the food was essentially Indian Food (which I know has a big influence on the local cuisine). There were other tourists there with the lunch acceptable. After the lunch during the tour we were taken to a colonial hotel with a nice restaurant overlooking the bay - It would have been better to give an option to the tourists to go to the usual place vs this restaurant (for an additional charge) as we anyway stopped there for tea, thus spending time.
Day 3: All problems commenced. On our schedule we were to be taken for a boat tour to see Dolphins followed by lunch and a tour to local sanctuary for a visit including a Colobus Monkey viewing. We had a 2hr drive to go to the Dolphin site (+ 2hrs back). The driver spoke no English at all. When we reached the beach there wasn't a single other tourist there (thus I am not sure whom they sub-contracted to do the tour). The motor boat was fine but the life jackets provided were old and frayed with the zips not functional. There was only one additional straps on the jacket (usually has 2-3) with the no clips to latch. Thus we tied the 2 frayed ends with an hand done knot. This in my opinion is gross negligence and dangerous. As you are aware a large number of people died in a Ferry accident in Tanzania a few days ago. The boat driver again spoke very little English. After the boat ride the car driver stated that he was asked to take us back to the hotel and that he wasn't told about lunch/Colobus monkey tour. After our insistence he had a back and forth discussion with Willlie with the phone handed to us to argue with him with regards to provision of the remaining portion of the trip. After wasting nearly 1hr the driver was told to take us back to the boat area to a restaurant - When we taken to this beach side restaurant there was not a single customer in the restaurant and there was not a single staff person to be seen either. We certainly weren't prepared to have lunch there and asked the driver to take us back to the hotel. We were not expecting a fancy restaurant(I have eaten at many beachside cafes in the Caribbean) but this place wasn't suitable to have a meal. The only people in the restaurant were 4 young kids seated and playing cards.
Day 4: Arrived in Nairobi. Taken to Sarova Stanley hotel- An excellent hotel. Vincent Seth was there. It took nearly 2hrs to get the rooms as Vincent had not made the bookings according to what we paid for ( 5 double/twin rooms and 2 singles). However we took this in good stride but informed Vincent that he needs to make a list citing the names and the room allocations and fax it to all the other hotels in advance to expedite the check in. Vincent spent a lot of time asking us to write all the names in detail citing the room requirements (all this info was already sent to him beforehand). However the next day he brought a sheet written by him many names misspelt and handing over to us. I explained to him that he needs to fax this the hotels and there was no need to give each of us copies. The list was ultimately not faxed to any of the hotels except possibly one.
Day 5 (Tour Of Nairobi): Vincent arrived late and stated that another person from England was going to joining us in our tour. This was a total surprise as we were to have a private tour. Although the person was quite nice having the 7th person in the van resulted in limitations for space to carry luggage as well as inconvenience when trying to jockey for position during game viewing(especially in Tanzaniawhere the truck had only 7 Tour of Nairobi -although identified we were not taken to the Nairobi Natl park, Blixen Museum etc - Vincent had too many things on the schedule and the drivers didn't have copies of the schedules with them (This was an issue throughout the tour where not a single driver/guide had the schedule given to us. Evening - Dinner at Carnivoro Restaurant - Nice
Day 6 : Told by Vincent that we would reach Lake Nakuru in 2-3hrs (and we would have a full game drive there) with his drivers insisting that it would take 4-5hrs (the latter turned out to be correct). Nice Hotel
Day 7/8 : Masai Mara - No issues although game drive on last day not done as road issues forcing a detour.
Day 9/10 : Serengeti Serena Lodge - Excellent hotel and good game drives. When we went to check out of the hotel after staying 2 nights the Manager told us that we cannot leave as the hotel has not been paid for the 2 nights with only a deposit made. He wanted us to pay US$ 5100.00. We obviously refused but were held hostage at this hotel until 1145AM. We had to make dozens of phone calls to get hold of Vincent and his Tanzania agent (Ibrahim) to arrange for the payment. Ibrahim stated that Vincent hadn't paid him and Vincent stated that Ibrahim had played him out. In addition to the mental anguish we missed the morning game drive. If anybody disbelieves this please feel free to phone the Mgr at the Serengeti Serena - his name was Vincent as well
Day 10 -we were to be taken to the Ngorongoro Serena Lodge for the night(as per our schedule) but the drivers stated that we should go to Lake Manyara Serena to allow for proper game drives at Ngorongoro as well as Tarangerie. Ultimately we had totally inadequate game drive at Ngorongoro and never got any worthwhile game drive at Tarangerie either(see reasons below). We were unfortunately naïve to believe this with Vince stating later that the Ngorongoro Serena and the Lake Manyara Serena are similarly priced - however when I checked on the Serena website a few days ago the Ngorongora Serena was listed at US$480 and the Lake Manyara Serena at US$ 280.00 (thus we were cheated again).
Day 11- We were driven to Tarangarie Natl Park(90 minutec drive) to be accommodated at the Sopa Lodge in Tarangerie for the night (as per original schedule). Throughout the day we had no confirmation from Vincent or Ibrahim as to where we are going (we repeatedly asked the drivers who stated that they were also not told). After doing a very short game drive(less than 2hrs) we were told that we are to be housed in Arusha (and not in the Tarngarie Park). We drove another 2 1/2 hrs and were taken to the Impala Hotel in Arusha - A very run down hotel with bare electrical wires hanging from the wall.
Day 12 - Amboseli - Good hotel but again as per schedule we were to be taken to the Amboseli Serena within the park for lunch - Instead box lunch given cutting their costs.
All in all the organization was terrible and I wouldn't recommend anybody to book with this company. I have been to numerous countries in the world in many continents but have never seen a person as disorganized as this. I simply do not believe some of the comments on the website stating Vincent was well organized unless we are referring to a different person. A prime example of his lack of understanding is illustrated by the following. My friend texted Vincent from Zanzibar asking him whether he could arrange a late check out as his flight was in the late afternoon (we left in the morning). The reply from Vincent was Jambo - "I would be more than happy to arrange an early checkout for you with the hotel"! As everybody is aware the cost for the tour at this site is substantially less than if you booked through an agent in North America. However this discount is essentially based on avoiding the commission charged by the agent in America - As ultimately they book though agents in the developing countries sometimes even go though other agents in UK etc (with everybody keeping a cut). We have booked though local agents and visited Vietnam, Laos, Thailand and recently Myanmar. We have never had this type of experience. In fact this was my 2nd visit to Kenya/Tanzania. When we went 15yrs ago we used an agent in Nairobi where the price charged was about $2000.00 less than the price asked by North American travel agents. We had absolutely no issues at that time with all hotels provided as per schedule with each driver having a copy of the schedule given to us. Having said all this the only redeeming feature was that we saw loads of wildlife during this tour with the experience exceeding our expectations. This as you know is partly luck and partly the efforts of the drivers. If by chance we didn't see much the trip would have been considered as one of the most terrible tours that I have had. The drivers/guides were quite good with a lot of knowledge on the animals including birds. However I felt that the drivers in Tanzania played us out working in conjunction with the agent - Missing 3-4 game drives, switching to cheaper hotels etc
Mano
DK
20-35 years of age | Experience level: first safari
The best safari experience and operator in Kenya. :)
Top cream lived up to our expectations and the actual services were very much in line with what was committed. They were very prompt in responding to our queries pre-booking and ensured that we were given all required information for us to make an informed choice. Once in Kenya, Mr. Erastus (Manager) greeted us at the aiport just before our safari and briefed us about the safari in Kenya.
The Safari in itself was well planned by Mr. Erastus (Manager) and John which was our guide/driver for the entire trip.
John was well informed, communicated really well, was funny and entertaining at the very beginning.
We felt safe with John right from the moment we left Nairobi and went on safari.
Overall, highly recommend these guys!
PL
35-50 years of age | Experience level: first safari
unforgettable, we couldn't choose better
Our experience with Best Memory Safaris exceeded totally our expectations! It was unforgettable and and unbelievable time. Both the organization as well as the company of our driver were very professional and nice and the same time. Everything could be customized according to our needs, we could also change the plans on the road. Our driver knew the best spots to visit and was the best guide we could have!
The landscape in Kenya is really picturesque, kindness and hospitality of people making it the best place for holidays. My personal suggeitons would be to make your safari together with a group of friends or family, not to go with other group of tourist. And certainly, go with Best Memory Safaris, if you appreciate personal touch to your journey! Thank you Isaac and Mike!
IT
20-35 years of age | Experience level: first safari
Really good organization. From picking up at the airport to the safari itself!!!Recommended!
The whole safari was amazing. The agency provided me help also in accommodation the first night before the start of Safari, taking also care of the others luggages I didn't need during the safari. Tha safari was amazing, we saw all species!!!! big 5 and more. The guide was helpful in recognizing species and in giving us some explanations - not so many detailed but useful in general. The first accommodation in the camp just outside masai mara was wonderful - as living close the savanna. The second accommodation at nakuru was perfect about the quality of theroom in the hotel, but food and general organization in the hotel was really scarce! Anyway, the beauty of Nakuru lake with rhino and flamingo definitely didn't make us think about.
Strongly recommend this experience and this agency!
CA
50-65 years of age | Experience level: first safari
Exceptional service, phenominal experience
Our 3 week tour in September included my husband and I and my sister and brother-in-law and we spent approximately a week in Kenya, Tanzania and Zanzibar. Our interaction with Classic Journeys started long before our actual tour. Charles and Newton were extremely prompt and thorough in responding to any enquiries or issues we had. Their expertise and commitment to customer service was stellar. They were there and always available to ensure that every detail of our 3 week tour ran smoothly -- which it did; not a single hick-up. From the time that Matthew picked us up at the airport, we knew we were in good hands. Because there were four of us, we were able to splurge on a private land cruiser and guide for the safari portion of our tour. I would highly recommend a private vehicle because that way you are not climbing over strangers to get a photograph of an animal. The guides, Sammy in Kenya and Jonas in Tanzania were exceptional. Jonas, in particular, went out of his way to ensure that we saw the things we wanted to see. His extensive knowledge of Ngorongoro Crater and the Serengeti was evident, and his knowledge of the animals and their behaviour made it possible for him to anticipate where the best viewing spots would be. Jonas spent some very long days with us on game drives (in some cases 12 - 14 hours), and the drives were never disappointing! Rather than racing from one spot to the next (like a lot of the other jeeps), Jonas's approach was to "watch and wait". As a result, we were able to see a cheetah hunt a ghazel, a lion stalk and hunt a zebra, and 3 massive river crossings of wildebeests and Zebras across the Mara River, as part of the Great Migration. Those were experiences that will last a lifetime. And yes, we did see (and have hundreds of photographs) of the Big Five. The illusive rhinoceros, we saw on our last game drive, thanks to Sammy's persistence in finding one of the few remaining rhinos in the Massai Mara. I got a chance to see lots of lions, so I went home happy! Both Sammy and Jonas were very respectful in how they approached the animals, which was not always the case with some of the other tour company jeeps we encountered. The lodges that Charles and Newton had selected for our tour were incredible! Each one offered superior accommodation and excellent food. All of the rooms had spectacular views. A "glamping" stay at the Chaka Camp is not to be missed! But, the most amazing spot was the Tulia Unique Beach Resort in Zanzibar, a small boutique resort and spa that offers world class luxury. Thank you Classic Journeys for making this trip of a lifetime possible -- it was an experience that exceeded all of our expectations. We would heartily recommend you to all of our family and friends.
