CN
35-50 years of age | Experience level: 2-5 safaris
E x l le n t
Wonderfully trip with Serengeti smile & Champion
I go 7 days with Serengeti smile with my kids actually it was really uncomfortable memories
I recommended Serengeti smile for everyone,good communication, good service and sweet Albeit his very kind
Our Driver Guide is Champion is really Champion and handsome he speaks good knowledge and is very kind for my kids and Champion car is good,clean and better。choose Serengetismile &champion💪
US
35-50 years of age | Experience level: over 5 safaris
Poor Quality of Vehicle
I wrote to Jolie about our very poor experience with my group of 8 traveling 5-7 hours every day in a vehicle that was unsafe and has issues every single day and she completely dismissed me, and even blamed me. She asked why I didn’t send her pictures and I told her because our guide was in communication with her everyday it had issues. I asked for a new vehicle three times but he just kept getting it fixed, stating he will let the company know about the poor condition of the vehicle. Every time we shut the door of different bolt or piece of the vehicle would fall off or fall apart. It was very laughable. The vehicle had to be taken in for servicing 4 times. It lost brake fluid, lost 4 wheel drive, was leaking a large amount of oil, broke down 3 times, had no AC, and my seat wasn’t even bolted down. She dismissed me and my complaints and told me there is nothing wrong with the vehicle. One of my guest had to fix the vehicle himself and he said it doesn’t look like the vehicle has been serviced in years and transmission and radiator was caked with mud and dirt and that’s why we kept overheating. It was sooooo uncomfortable being cramped in this vehicle for 8 days breathing in dust and pollution because the company was too cheap to give us air conditioning.
Here is the letter I wrote to Jolie that only came back pointing the finger back to me and completely dismissing and minimizing my concerns:
Jolie,
Thank you for planning my trip for my group to Rwanda and Uganda. Thank you for Joseph - he was wonderful and for picking really great accommodations!
The highlight was of course seeing the primates , which everyone loved. All the trekking excursion were awesome.
The biggest negative feedback is long drive times in a bad vehicle. I feel your company really needs to replace this vehicles. Guests cannot pay what they do and spend 8 days in this vehicle.
I am requesting some sort of refund for our poor experience with the vehicle over our 8 days. The vehicle had no air conditioning so my guests spent 8 days either extremely hot with the windows up or breathing in dust and exhaust with them down. The vehicle is in very bad condition and you really should not be using it for your customers. I am embarrassed and had to apologize multiple times to them. We lost several hours of our tour due to it breaking down. Everyday there was a new issue with the vehicle. I saw several other companies with nice, new, branded vehicles where the guests could have their windows up and enjoy a comfortable ride. I am not sure why your company could not provide the same comfortable experience for us. Being in this vehicle for 4-7 hours every day ( which I was unaware would be the case) made this trip difficult and not the experience I was looking to provide to my guests . I felt like I was going to pass out several different times due to sitting in the front and the heat of the engine on me with no AC. Often times, the vehicle was not safe( no 4 wheel drive, leaking oil, break fluid issue, my seat not bolted down, etc)
I am disappointed you did not let me know in advance that Kigali would be shut down and we would miss the scheduled itinerary for this location on the 1 st day, which many were looking forward to on their once in their lifetime trip to Rwanda. Not planning in advance for this or our luggage was avoidable. Putting 8 people in an old, run down vehicle with space for 3 people’s bag was a questionable choice. Thank you for sending an extra vehicle after the fact though. I have no idea what we would have done if you did not do that.
Please let me know what you feel would be a fair refund back to my credit card for our experience. Thank you
20-35 years of age | Experience level: first safari
He was very efficient
It was a trip of a lifetime . Had a lot of fun . Thanks Jocky tours for the wonderful experience
IE
35-50 years of age | Experience level: first safari
Great communication to clients
I’ve been scouting for a good Safari company in Tanzania since this is a trip of a lifetime for my family. I chose Mafie Adventures among the rest because of their great communication from start to finish. Ellie was our kind and nice safari guide. He has extensive knowledge about our safari, great driver, good communication, has patience and perseverance. The lodges that Mafie gave us were all Beautiful, with great food. We rested well after a long day Game drive.
Mafie Adventures stands out as the best safari game drive companies due to their exceptional knowledge, outstanding customer and personalized safari experiences. Choosing them guarantees an unforgettable adventure in the heart of the wilderness.
35-50 years of age | Experience level: first safari
Simon and Allan, where Super Amazing. My Girlfriend and I had one of the most awesome weekends.
Simon and Allan Awesome communication, service was super excellent, Money for value for sure, the tour itself, right from early morning pickup, all was taken care of, all we had to was seat back and embark on on of the most memorable safaris by far. I would highly recommend this trip to all. Thanks again LuLu Safari. Mwebale Nyo.
35-50 years of age | Experience level: first safari
The best tour the best safari experience - Relish of Africa
We took a lot of time to review various Safari operators and we chose Relish of Africa because of their flexibility, excellent communication, value for money and, importanlty, reviews and tour options. We travelled as a family of 4 and we couldn't recommend Relish of Africa highly enough. Prior the trip, the management were very responsive and accomodating. On the day of our arrival to Kilimanjaro airport, they collected us from the airport. They came back to our accomodation that evening to explain everything in detail. They were so accomodating to our wishes, our dietary requirements, our parents etc. They even helped us to get some food/ drink that evening. The trip itself was fantastic. Our guide Emanuel was very very knowledgable, but also, a really nice and down to earth person you would look forward to having lunch with. Pascal, our chef, stood out from other chefs we could see at camps. He sourced local produce and provided us with fresh, cooked from scratch meals every day. We saw all the wildlife we could possibly imagine and more. And this is definitely not an accident. You do need tour guides who are engaged, knowledgable and willing to provide the best experience to their guests. This is what we felt all along and could not recommend Relish of Africa, our guide Emanuel and Pascal, highly enough. Thank you!
IT
50-65 years of age | Experience level: first safari
David was fun, kind, a great driver and knew where to find all the animals.
We had our safari with Serengeti Green Tanzania in July 2024, one of the most wonderful adventures of our lives. We did the safari with my husband and two sons and were privileged to have David as our guide.
David was fun, kind, a great driver and knew where to find all the animals. We saw lions, cheetahs, leopards, elephants, buffaloes, zebras, wild beasts, giraffes, hippos, antilops, gazelles, hyenas, crocodiles, pink flamingos, monkeys, babouins.
Our journey and stay exceeded any expectation: we experienced luxury camps within Serengeti's outstanding natural beauty, hotels with clean and comfortable rooms, excellent food and facilities with respect to the natural environment, wonderful hotel staff available to address all our needs. The beauty of Tanzanian people and Tanzania is out of this world. Within few days we found ourselves immersed from the savannah's shrubs and Baobabs, to Ngorongoro's brown and the green of the jungle, experiencing a paradise of biodiversity.
Asante sana David and Davies for the unique journey. Stay cool. Akuna Matata!
CN
20-35 years of age | Experience level: first safari
Professional guide facilitate our perfect journey of Tanzania!
Conversation before we go to the trip is so smooth. We always got quick response from our tour operator. After arriving, we had an excellent journey here. Our guide is so professional, and he even knows the Chinese name of the animals which makes us understand faster. And we also learned a lot of knowledge about the animals we saw from our guide. Highly recommended!
CN
20-35 years of age | Experience level: first safari
Great Experience
Conversation before we go to the trip is so smooth. We always got quick response from our tour operator. After arriving, we had an excellent journey here. Our guide is so professional, and he even knows the Chinese name of the animals which makes us understand faster. And we also learned a lot of knowledge about the animals we saw from our guide. Highly recommended!
CN
20-35 years of age | Experience level: 2-5 safaris
Amazing, provide a memorable experience
Our recent safari with Big Mama was truly remarkable. From the moment of arrival, it was evident that we were about to embark on an unforgettable experience. Our guide, Mangi, was not only highly knowledgeable but also very friendly, ensuring that every part of our journey was both informative and thrilling. I will definitely go back and recommend Big Mama Safari Adventures!