IN
35-50 years of age | Experience level: over 5 safaris
Fraud!!! Please file police complaint
I had my trip planned for first week August 2019 for which paid over USD 3,800 to KWSS and just couple of days before the trip they cut all communications and just went underground!!!
Called up the hotels who refused to retain our reservations since KWSS had not paid them even for earlier safaris. Had to re-do all the booking again with other operator.
Did file a police complaint on landing at Nairobi and followed-up again on my way back post Masai Mara. Would request all to please file police complaint as well as write to Kenya Tourism Board and other social media platforms to spread awareness and put pressure on authorities to take appropriate action against KWSS ensuring tourist monies are paid back.
There was also an news report in Daily Nation (Kenyan newspaper) on August 11, 2019 - "Duped and dumped: Pain of tourists in hands of fake agents" with reference to KWSS as well as to Mr. Otieno Lysaniash who are fleecing tourist from across the world.
I will also be writing to Kenyan Embassy, Tourism Board, leading influential travel bloggers as well as to the Commercial Bank of Africa (where KWSS has account) to spread as much awareness as possible.
50-65 years of age | Experience level: 2-5 safaris
Absolutely amazing Namibia/ Botswana safari adventure.
We’ve just finished a 15 day Namibia / Botswana Safari, ending with a visit to Victoria Falls and it was amazing! Our guide Marc Cronje, with his vast knowledge and experience, made every sighting exciting, no matter what we were looking at, and got us some exceptional (and sometimes unexpected) spectacles, including Honey Badgers digging for food whilst a number of Pale Chanting Goshawks stood by waiting to steal their prey and a family of Bat-eared foxes roaming around under the early evening sun. Marc worked tirelessly throughout the trip, his enthusiasm never waning, nothing was too much trouble, a thoughtful and caring guide. NTN organised beautiful lodges and accommodation, a surprise highlight being 2 days camping which we would definitely do again. To say we had a great time was an understatement, we are already thinking about saving for our next trip with them!
US
50-65 years of age | Experience level: 2-5 safaris
"African Beast No Show"
We only had one day in Nairobi which is why we booked this tour in advance. We waited in our hotel lobby for over an hour but African Beast Tours never arrived for a 9:30am pick up time. Fortunately we were able to arrange a last minute tour with another company. If that wasn't bad enough, I have been trying to get my deposit back since I returned from Kenya over 3 weeks ago. I have been emailing Kipawa, the owner, who says he's still working on it. I wanted to give him a chance, hoping he would do the right thing. I have since given up on him and had to file a claim with PayPal instead.
You might want to avoid African Beast Tours.
There are many other dependable and reputable tour companies to choose from.
superb superb superb
Superb Superb Superb
After being bitten and cheated by Kenya Walking Survivors Safari (Othiyano), our dream trip to Kenya was almost finished and doomed even before it started. Then came the saviour.. Steve from Land Rail Safari provided us the solution package, assured us and made us rethink our Kenya dream trip.
As promised we were picked up on 11th from Nairobi airport in the afternoon, we were taken to the office and given a full description of the 6Night 7 Day Masai Mara, Lake Nakuru, Lake Naivasha, & Ambosseli Package. That was when the first dollars were paid. After that every step was great.
Masai Mara trip was beyond our imagination. All other places were great.
Given the package was a budget package, the accommodation, food and travel arrangements were good and very manageable.
There are 2 people that I would like to name and fame, Steve the tour Manager and Mosa(Mosses) the tour guide and Driver both were very good and met all expectations, They both were very keen to understand our expectations and deliver them,
over all... superb superb superb
Will look forward to go with them again
AE
20-35 years of age | Experience level: first safari
I had the best experience ever
Best customer care ever,They choose the best and cheap flight.Cant thank you enough guys.Thank you so much for giving me the best travel experience
CM
35-50 years of age | Experience level: 2-5 safaris
It was simply beyond my expectations. Everything was just perfect and we had a memorable time
Everything was just excellent. Steve was great. He kept communicating with me from the initial stages, made sure we were picked up and dropped off at the airport, communicated timely and regularly before, during and even after the event to be sure we are satisfied. He is really a dedicated guy and I can guarantee any project he manages will be value for money. We also had a great time at the camp, with the basics we needed.
Our only negative was the safari van which we found very old and unreliable for such trips.
I will recommend Steve and Land Rail any day any time to those interested in a safari in Kenya and beyond.
Thank you once more Steve.
SA
20-35 years of age | Experience level: first safari
Good and professional
Very good and fast response with us our tour organiser mrs Martha she is doing her best
20-35 years of age | Experience level: first safari
He was Soo charming and well qualified
They have good communication,high skills Soo faster in providing they service and they know what the customer wants
SE
50-65 years of age | Experience level: first safari
Thank you for the best safari we could ever imagine
When we were planning to go on safari we were recommended to book with Free Africa Tours, and we are very happy we did. Silas picked us up in Nairobi, he had booked everything for us and took us to the first park in Naivasha. From Naivasha we went to Masai Mara where he had booked a very nice lodge for us. He knows Masai Mara very well and he spotted all animals for us, even the rhino and leopard. We would highly recommend Free Africa Tours.
US
20-35 years of age | Experience level: 2-5 safaris
Incredibly well organized and professional operation that focuses on customer experience!
We were referred to Tony and Maleng Travel from a friend that had an incredible experience with the company. From our first interaction with Maleng you could instantly tell it is an A+ operation with many years of experience. The itinerary is incredibly well thought out and you are supplied a ton of great information before leaving through an app they use. Our driver Donna was a joy to be around and very knowledgeable. All the lodges that Tony picked were absolutely stunning and far exceeded our expectations! We did a 6-day safari and every day was very different and we got to see a great variety of animals. I would highly suggest Maleng Travel for any safari throughout Uganda!