IN
50-65 years of age | Experience level: first safari
Excellent Experience
We took a five day tour - 2 nights at Serengeti (Sopa Lodge); - 1 night at Ngorongoro (Soap Lodge) and 1 night at Lake Manyara (Serena Lodge).
Our Guide/Driver, Anderson, is a wonderful person, took great pains to spot animals and was full of enthusiasm.
At Serengeti, we saw plenty of Lions, Elephants, Cheetah & Leopards besides of course Zebras, Wildebeest, Buffaloes, Hyenas, Hippos and many more.
The Sopa lodge is the best, very luxurious, good food, good ambience, all facilities.
Ngorongoro is a "Must See Place". Andeson again took great pains to show us the maximum - Lions, Elephants, Cheetah, jackals, Hyenas, Rhino, etc.
Sopa Lodge is again the best place to stay here also.
Lake Manyara we saw Elephants, Hippos, Monitor Lizard, Baboons, etc.
Serena Lodge is the best option here. However, it is better if you stay the night at Ngorongoro only and move early morning to Lake Manyara and back to Arusha.
Thanks to Kilidove, we had a great time.
20-35 years of age | Experience level: 2-5 safaris
customer service at its best
i can say alot but in summary, they are time conscious, reliable, effective , efficient and reliable.They endevor to understand the customer requirement and meet them
CA
50-65 years of age | Experience level: first safari
Tydon
Overall a very good experience. We were very pleased with Tydon Safaris. Kathi Simon from the booking agency (Africa Welcome) was very good to deal with.
35-50 years of age | Experience level: first safari
Wild Africa
We used Wild Africa for our travel to Motswari. Service was great, Robert was very helpful and very responsive and planning was excellent.
We thank him for his great help
US
Very good safari company
I think Lillian with Zohar safaris did overall a very good job organizing the itinerary. The cultural aspects as well as wildlife viewing were unique and interesting experiences. They have excellent guides. If going to Tanzania again, I would certainly contact them again.
IQ
35-50 years of age | Experience level: first safari
it was incredible full of exciting adventure
its great safaris i did the persons were up to standards as well as professionalism is maintained in the highest level its was a real wow factor
They offer quality services
The services were awesome . I highly recommend Dancom tours
US
20-35 years of age | Experience level: 2-5 safaris
Great experience!
My experience with eTrip was amazing. The crew was incredibly supportive, I felt completely prepared by the pre-trip communications, and while the trek was challenging, the experience was simple. They made it possible for me to feel capable of summiting and also enjoy the journey to get there. The supplies they provided were effective and the food was great - delicious, filling, warm and gave the energy needed to keep going. You could tell the porters we're proud of who they work for, happy, and willing to do anything necessary for my trek to be successful. I highly recommend eTrip to anyone considering this experience! I would even consider going again if eTrip is putting together my experience.
ES
Beautiful, calm and secure
Very good respect and care for the client and the client needs
US
20-35 years of age | Experience level: 2-5 safaris
Needs better organization/communication
I successfully climbed up Mt. Kilimanjaro last year, but there were many things I felt the company should improve on.
#1: The day they picked me up from the airport, the driver asked if I had paid for the transport. Yes I had. I don't understand why the driver would not know this. I paid for this trip as a complete package. The tour operators should communicate this. I received no pamphlet, brochure, or information packet upon arriving at my hotel. I was told to go to bed and rest and the next morning I would be given an orientation.
#2: The morning of my trek, I woke up to have breakfast and was told I would have an orientation. I was expecting a detailed orientation, but didn't get this. Instead, a man in a business suit sat down next to me at breakfast, asked if I had comfortable shoes and everything I needed. He looked at me and said, "You look fit, you'll be fine. Your guide will be here soon." I was very shocked at how little information and preparation I was getting given how big this trip was to me!
#3: My guide was very nice and very patient. However, he spoke very broken English and could not offer me much guidance other than to walk beside me. My porters, cooks, and servers also did their job fine, but I could see that other trekkers had more guidance, advice, and preparation from their guides. They all had described a proper orientation. Their guides had devices to track their heartbeat and even oxygen supply. I had nothing.
#4: After the trek, I was transported to the hotel for my final night. I confirmed that next morning I would have a transfer to the airport. Again, I was asked if I had already paid for this. Why is there such a breakdown in communication among the staff? Anyway, I confirmed I had paid, and I wanted the pick up for 8am.
#5: The next morning at 7:55am, I report to the reception desk and ask for my driver. It turns out he already left with another customer to the airport! They left without me, and the boss had to call the driver to turn back! Both the other customer and I were frustrated by this lack of communication. Again, the driver asked if I had already paid for the service.
On a good note, prior to me booking, Dickson answered all of my questions thoroughly. He asked for all of my flight details and assured me I would be taken care of. However, his high level of professionalism led me to think that I was signing up with an organized company who managed all the details. But when I arrived in Arusha, it appears they had turned over my business to locals who lacked organization, communication, and professionalism. It's a good thing I'm an overall experienced and independent traveler and trekker who managed with such little guidance and ZERO orientation. But for someone who needs more guidance, this would be a disaster. Also, you are paying over $1000 for this once in a lifetime trek. You definitely need more than something so minimal. I honestly wouldn't recommend this company unless it's to someone I know is an experienced trekker who wants the lowest budget trek and doesn't mind little guidance and organization. I tipped my guides and porters well because they work SO HARD and deserve it. They are not educated, just extremely hard workers. You read stories about the harsh life these guys have without being paid a proper wage. I did not have the heart to complain about the service for fear they would suffer from my criticism. Truly, it is the responsibility of the tour operators.