65+ years of age | Experience level: first safari
Customer friendly and great value for money
Right from the first communications service was great and this continued throughout the trip. We saw so many animals up close in their natural environment. It really was amazing.
TH
50-65 years of age | Experience level: first safari
Cheating, bad organized and poor services
We paid the deposit of 7 nights tour for 9 persons to them more than 6 months in advance to confirm our accommodations. In order to make sure , we asked for hotel confirmation and received vouchers from them. But the papers were fake or something, one of our accommodations were changed in last minutes a day before traveling day and they promised that is all , the rest are fine . But it was a lie. They kept changing our accommodations again 2 more times. 1 night seemed like cheating; the rooms were lost 1 room so our 2 single rooms got to be combined to 1 room. We asked for refund but no single dime were returned with so many reasons those not make sense. Our days in the masai Mara park were cheated from 3 to 2 and finally 1 day in order to save their expenses on park fee. Don’t trust this operator if you don’t want to feel like being robbed as us!
ES
50-65 years of age | Experience level: 2-5 safaris
Magnificent experience. Magnificent team
We have done a 9-day route visiting Victoria Falls and Botswana with Zambezi expeditions. It has been incredible. A beautiful and unforgettable trip. With a perfect organization. Comfortable accommodations with everything you need. The Zambezi team has been very friendly and always present for everything we needed. Without a doubt a magnificent experience and highly recommended.
JP
20-35 years of age | Experience level: first safari
Kind and fun
It was amazing to visit with the fun and amazing guide.
You should book here🙃
IT
20-35 years of age | Experience level: first safari
Perfect
Its a very cool place and the staff is very good for holiday and tavel
IT
20-35 years of age | Experience level: first safari
Amazing and very helpful
We are an Italian group of 5 people, we stayed on a 3 days tent safari in Tarangire, Serengeti and Ngorongoro with Kilipath and we had an amazing experience. We saw all the big 5, amazing views and eat very good food!
MT
20-35 years of age | Experience level: 2-5 safaris
Amazing guides & service, they made our trip truly special!
Serengeti Smile made our trip to Tanzania truly special! Special thanks goes to our guides Emmanuel and Dominic, who were very informative and tried their best to show us the best that Tanzania has to offer. We are so grateful for their company during our trip, it made it even more special. Thank you so much!
DE
50-65 years of age | Experience level: 2-5 safaris
Avoid the company, they are fraudsters and liars
We were cheated by that company by around 2.400 USD.
We have fixed a ten days safari with them and paid all money that was agreed onin advance by international bank transfer.
We arrived at the 29.07. 2024 very early in the morning
It was agreed upon that we should be picked up at the airport but nobody was around. All the other tourists were warmly welcomed by their safari companies. We then called the K hotels where we were supposed to spend the rest of the night and the next night before the safari.
The problems already started there because KHotel wanted us to pay extra money for the early check in although it was fixed in the contract that the accommodation before and after our trip should be paid by
AZAS, which they did not do, even the night before our departure and the trip to the airport we had to pay by ourselves.
During the trip there were a lot of irregularities that should be communicated.
From the 31.08.- 03.08. 2024 it was fixed in the programme that we should spend 3 nights at Mweya safari lodge based on full board.
When we arrived at the Mweya safari lodge the manager,
Mr Brian Maher, told us that the lodge was booked by AZAS but unfortunately not paid yet.
Staying at this lodge was a compromise Azas agreed upon before we started the trip.
The former set up contract says that we should have been accommodated at the Karambuya Gorge lodge which the did not book fast enough, so the prices went skyhigh and they could not deliver that lodge.
After that frustration and some whatsapp traffic Simon, the head of Azas, told us that the payment unfortunately bounced back to their account and he did not know what the issue was, he then requested us to pay the lodge by credit card and by arrival from the trip he assured me to give back the money, 1.856 USD at the KHotel in USD cash, before we would check in.
So finally we did the payment and when arriving at the KHotel nobody was there to give us back the promised money.
When checking in the last two nights at KHotels we heard that he did not pay for the last night either which cost us another 310 USD. + airport transfer.
He also did not pay for the trip of the top of the Murchisson falls which was agreed upon in the programme.
To make it short Azas is absolutely unreliable.
They are big pretenders that do not deliver what is fixed in the set up contract.
To make it short AZAS is absolutely unreliable. They are perfect cheaters who want to make a fool of their clients.
Avoid them!
I can prove everything that I have written, the facts are overwhelming!
IT
50-65 years of age | Experience level: over 5 safaris
Great
Thanks for the beautiful safari and the wonderful guide Gerald. Gerald was fantastic, kind and very helpful. we will recommend him in Italy together with your agency: Big Apes Africa. Greetings.
DE
20-35 years of age | Experience level: 2-5 safaris
Authentic touroperator, who meets all your desires for stunningy unique Safari experiences.
It felt like to be included in the family. They were always helpful with every concern and trying to make the whole trip to our complete satisfaction. Thank you for the special experiences.
