50-65 years of age | Experience level: first safari
worst service & gave us the worst experience of Safari
Once we arrived in Nairobi, the tour agent picked us up and took us to their office to pay the remaining balance. We expected everything to go smoothly, but it didn't.
1) We had the two worst drivers who were rude and inconsiderate. During the safari tour, they did not show us the best sights. They lacked the patience to wait for important moments, like when a lion was about to hunt a wildebeest. The drivers were only focused on their own benefit and, sadly, not on us, their customers.
2) We paid for 7 rooms for our entire trip, but they only booked us 5 rooms and downgraded our accommodations to different hotels than what we agreed on. This is really unacceptable for your customers. Additionally, we tried to contact them multiple times, but they did not answer the phone calls. This happened to us 3 times during our 7-day trip with this dishonest agency.
3) The services were very poor and far from standard quality in both Kenya and Tanzania. We experienced unpredictable service every day. Honestly, I believe it feels like a scam or a robbery.
If you want to have a terrible safari experience in Kenya and Tanzania, choose this dishonest and unreliable agency. We are very disappointed and do not recommend this agency at all. We just want to share our experience with everyone.
IT
20-35 years of age | Experience level: 2-5 safaris
Perfectly organized tour with experienced staff
Starting from the beginning, we contacted the agency for a quote and for different questions, and we always got timely feedbacks. Highly suggest to book the tour directly with them, without passing through intermediaries because they are highly reliable.
They asked for our flights details, and they were waiting for us at the airport when we arrived.
Everything then went perfectly and according to the plan. Thanks to our very experienced driver, Robert, we felt safe during the whole safari (7 days), and we got to see many beautiful animals and moments, including the migration!
We have also eaten abundantly and very well thanks to our cook, Rashid, who cooked for us every day breakfast lunch and dinner.
To sum up, very reliable and 100% recommended!
IN
20-35 years of age | Experience level: over 5 safaris
The tour operator provided a wonderful experience
The experience with Jockey was very nice, comfortable stay lovely food well spoken operator and I can go on.
Overall a wonderful experience.
All the stars 🌟 to Jockey and Jeff
20-35 years of age | Experience level: first safari
An experience to treasure
This has been an experience that will be treasured forever! From the friendly staff to the safe traveling.
35-50 years of age | Experience level: first safari
Best 1-day safari experience with Telly Africa Safaris team
From start to finish Telly Africa Safaris delivered a fantastic safari experience. Our family incl. our 8- and a 4-year-old kids will remember and treasure this trip forever. Thank you! Mohamed (Arusha) communicated fantastically well throughout, making sure we knew what to expect. Mohamed (Zanzibar) safely delivered us to the airport and then back to our hotel on the day of the safari. Plus he helped us organise Zanzibar football shirts at short notice. Our flight from Zanzibar to Tanzania was quick and uneventful (this is how we like it!) and once at the safari park, Antony our driver made sure we got to see as many animals in their natural habitat as possible. We were so lucky as we got to see most of the animals in the park: from warthogs to impalas, baboons, giraffes, wildebeests, lions, elephants, hippos and crocodiles. It’s truly special to see them in the wild. Lunch (chips, chicken, samosa, egg) was served close to trees over 2k years old. After lunch Antony took us around the park a bit more, before we had to head to the airstrip and return to Zanzibar. Again, the flight was smooth and Mohamed (Zanzibar) was waiting for us at the airport, ready to drop us off at our hotel. A massive THANK YOU to the whole team for allowing us to make memories that will last a lifetime.
ES
20-35 years of age | Experience level: first safari
Extraordinary service
Our first safari experience was amazing thanks to The Kruger Safari Co. I was feeling bad of my stomach and Wayne allowed us to change the dates of arrival and departure.
Once in the camp, our host Muzi was extremely attentive with us. He replied to all our requirements, he even cooked a different meal for me due to my stomach issues.
The camp is perfectly prepared, the tents are comfortable with electric blankets to keep you warm during the night, you can find a shop, restaurant and even a pretol station inside.
I would definitely recommend Wayne and his team to everyone who wants to enjoy a safari experience! Thank you very much!
CN
35-50 years of age | Experience level: first safari
excellent circle route safari cross Kenya and Tanzania
We had an unforgettable 9-day, 8-night safari experience across Kenya and Tanzania, covering the highlights of the Great Migration. The itinerary was perfectly arranged, allowing us to explore iconic destinations like Maasai Mara, Northern and Central Serengeti, Ngorongoro Crater, and Amboseli.
Our travel assistant, Yvonne, was incredibly patient and ensured everything ran smoothly. Our guides, Simon and Bakary, were attentive and knowledgeable, making our journey even more enjoyable. Although we encountered a few minor issues along the way, they were quickly resolved, thanks to the team's professionalism.
Overall, it was a fantastic trip that captured the essence of the wildlife migration. We look forward to returning and continuing our exploration in the future.
IT
35-50 years of age | Experience level: first safari
Very good organisation
Beautiful 3 days in masai mara...very good organisation...very kindly the guide...the masai in the camp...all perfect...
IT
20-35 years of age | Experience level: first safari
We could not have wished for better
It was an amazing experience! We couldn't have asked for anything better!
Booking and email communications were excellent and very timely.
Our guide Martin and driver Shabani were wonderful! Thanks to them we were able to see all the animals, all the big five and even the leopard!
Their English is perfect and they were also very nice.
The stories about all the animals were very interesting and full of details.
I would repeat the experience with Martin and Shabani 100 times. I would recommend it to everyone!
Excellent value for money!
IT
20-35 years of age | Experience level: 2-5 safaris
They were diligent, patient and accommodated our specific asks to create a bespoke experience.
We were a family of 5 and wanted to do a short safari yet capture the essence of the diverse national parks around Arusha. African Big Cats Safaris were helpful in tailoring our request and accommodate our specific asks. The staff were patient and diligent in their follow-ups, with prompt responses. Our driver was jovial and knowledged; we were encountered with a huge fire on our way to Serena lodge in Serengeti but he made a wise decision to back-up and take an alternate route, without chancing safety - this was highly appreciated!
We saw the big 4 (missed 1, the Rhino - which were at a farther distance) and our chosen National parks had different landscapes, making the safari interesting to see same animals in different sceneries.
Overall, we had a fantastic safari, thanks to the team who organised it! Highly recommend them, especially if you want a tailored experience!
Safari details: Ngorongoro conservation area, Serengeti National park, Lake Manyara National park/4 days/mid & luxury stays. Additional day spent in Arusha, which we organised ourselves.