CN
20-35 years of age | Experience level: first safari
quick to respond
The advantage of this agent is their quick response time. Whether during the booking process or throughout our journey, they assisted us in resolving issues as promptly as possible. However, they seem to be more specialized in the Kenya portion of the trip. The Tanzania part was likely outsourced, which resulted in a less than satisfactory experience there.
First, for the Mount Kilimanjaro itinerary, we were not informed in advance that the accommodation was a mountain camp instead of a hotel, so we didn’t know we need to bring sleeping bags and other essentials.
Second, when we were about to enter a certain reserve, the guide asked us to wait for an hour to avoid paying next day’s entrance fee. However, we had already paid extra for this ticket. Although the agent communicated with the guide promptly, it still negatively affected our travel experience.
Third, while we were waiting to witness the Great Migration, the vehicle seemed to have an issue. The guide didn’t inform us and simply decided to abandon the wait and drive straight to the camp for repairs. While I understand that fixing the car was urgent, they should have at least let us know.
What’s more surprising is that on the last day, they simply left us at the hotel and told us to either wait an hour for the hotel’s shuttle bus to the airport or pay an additional fee for a direct transfer.
Additionally, I had specifically requested three binoculars, and they agreed. While the vehicle in Kenya had them, the one in Tanzania only had one for the guide.
Overall, the service was average. I wouldn’t highly recommend them, at least not for the Tanzania portion. Their Kenya arrangements were acceptable though.
TH
65+ years of age | Experience level: over 5 safaris
Interesting countryy
My first visit was last year in south Luanga which i enjoyed very much
The second visit this ear in okt. was in the northern part where i found the landscape less interesting,
FR
35-50 years of age | Experience level: first safari
SAFARI on top
We are extremely grateful to the agency that got us out of a real mess with our luggage.
Thank you Mariam and Rafa!!!
Pleasant accommodations, excellent meals
We highly recommend it.
(automatic translation from French)
DE
20-35 years of age | Experience level: first safari
First time on safari - so many animals - basic accommodation
Communication with Joshua went smoothly (apart from the politically motivated internet block).
For the price, we couldn't find anything that included Tarangire, Serengeti, and the Norongoro Crater – four days packed with experiences. (We saw an incredible number of animals.) It's important to be aware that the drive to the Serengeti takes a good half day each way.
And the accommodations are basic/modest, as expected for the price. Our first night was in a simple tent with a private bathroom that met the minimum hygiene standards (including a pool). The second night was in a small tent with sleeping bags and mats provided by the tour operator. The sanitary facilities were quite dirty, no light, no toilet paper... If you love adventure, then this is the perfect place for you, right in the middle of the Serengeti, unfenced and with less than the bare necessities. The last night was in the same tents, but with good sanitary facilities.
... The food was absolutely delicious every single day, and the kitchen staff went to great lengths to prepare it (they seemed to be cooking all night long), so we were even able to enjoy a hearty meal while out in the national park. Only one evening was there a bit of chaos with setting up the tent late and having dinner at 11:00 PM. :) The driver was very experienced and happy to provide detailed information about the animals and the region when asked. (We saw pretty much all the well-known animals of the area... and often several times... rhinos only from a distance.)
(automatic translation from German)
DE
20-35 years of age | Experience level: first safari
It's so wonderful to be able to see so many different animals.
It was a fantastic experience seeing so many animals and driving through the diverse landscapes. The food was delicious! The second night was quite an adventure. We were in the middle of nowhere in the Serengeti, where we could hear the lions from our tent. A crazy experience, but you have to be comfortable with the basic sanitary facilities.
(automatic translation from German)
35-50 years of age | Experience level: over 5 safaris
Thomas was very punctual and professional
Very good service, vehicle was clean and well kept. Overall very good experience I felt safe all the way that’s most important will recommend to other travellers
20-35 years of age | Experience level: first safari
Fun, inclusive and fulfilling experience.
From start to finish, the team understood the assignment. inclusive, responsive, and serving top-tier customer care like pros! Suswa was a whole mood with fun-packed activities, room to vibe your way, and food so good it deserved its own standing ovation. 10/10 would ride again!
LK
20-35 years of age | Experience level: first safari
Quick in their responses
Zubari has good customer service and they gave me a safari to remember
NO
35-50 years of age | Experience level: first safari
Wonderful country, lots of animals and friendly people!
We had a beautiful trip to Zanzibar, and a two day safari from there.
A bit stressful and a lot of driving during this two days, and would have liked to have a third day for more relaxing. But the rest was really great.
Tanzanite people must be the most friendly people in the world:-)
IS
65+ years of age | Experience level: first safari
Beautyful and very intetesting Country.
The landscape is great. Had overall plesant time. Really enjoyed the Safari. Gave me a feeling of beeing in Afrika.
