MX
35-50 years of age | Experience level: first safari
Great guy and very responsive every time you need it something.
Great experience! This was my first ever safari and doing it with this company was a great choice.
We did a private tour and for us it work perfectly since we wanted to have our privacy and decide at what time to start or finish our safaris every day. The only thing I would ask them is to explain in advance how the lunch works since 2 days we only had a lunch in a box and not in a restaurant like it said on the itinerary. Other than this I will book this agency again in the future.
FR
50-65 years of age | Experience level: first safari
Professional and attentive.
Safari experience can start around 900 € for back packers with no upper limits for the richests. But for 1.300€ pp the journey was perfect. I recommend the team.
NO
50-65 years of age | Experience level: 2-5 safaris
Professional and focused on meeting your expectations
I am every so often in Nairobi for business, and even though it is little time for leasure, I try to get to the Nairobi National Park if I have someone with me that haven't experienced it. This time was just like it as my daughter joined me for the trip, exept that we also wanted to go to the elephant orphanage and the giraffe park as well as the park itself.
It is a full day trip with a lot of impressions even though the driver missed an exit and was delayed picking us up at the hotell, which means we probably lost a lot of the most jawdropping encounters which one can experience early in the morning with the animals at the waters drinking.
But still, we saw hippos, crocs, rheinos, giraffes and even a cheetah, which was my first in the park.
The elephant orphanage was great and emotional. A powerfull experience in so many ways.
The Giraffe park was great too, it is something special having these majestic animals eating out of your hands while those big emotional and intelligent eyes are looking at you.
The driver/guide was really good. Really knowledgeable and funny.
I will be using CyTravels the next time as well. Even for the Masai Mara trip for the whole family in March.
I can really recommend them.
NL
IL
20-35 years of age | Experience level: first safari
Good but could be better
I recently went on a safari organized by Emmy Safaris with our guide, Nurdin. Overall, the experience was very enjoyable, and we were fortunate to see a wide variety of animals. The accommodations were excellent, providing comfort and a great atmosphere after long days in the wild.
While the last two days had some challenges, I have to say that Nurdin was a great guide throughout most of the trip—knowledgeable, friendly, and helpful. However, towards the end, his mood seemed to dip, which slightly affected the group dynamic. Additionally, on the final day, another couple joined our vehicle due to a technical issue with their car, even though we had specifically paid for a private safari.
One thing that could have improved the experience was having binoculars available, as they would have made it easier to spot and appreciate the animals from a distance.
Despite these minor setbacks, we truly enjoyed the safari and will cherish the memories of this unique adventure
An exusting adventure
We bee with Anderson, a men who has the capacity to make toy see the country with his own eyes; Uganda' eyes.
Our driver knew when to give us lessons about Uganda and when to keep quiet.
The only thing who keeps me on the 4/5 stars is the organisation, I had a solo trip but another person jointed (We didn't made a promise, but I been told about the new person on the starting day of the safari.. when u make what is lookin at
CH
20-35 years of age | Experience level: 2-5 safaris
Unique safari experience at 3 different NPs
We had a good guide (Elias) with excellent local experience and brilliant eyesight, always stayed on-road and communicated with other trucks, that's how we found nearly every animal incl. the Big Five. Lodges and served food were also amazing. Our guide could have provided a little bit more historical backgrounds though, we had to ask him everything in order to get infos. And unfortunately there were no night game drives.
SG
35-50 years of age | Experience level: 2-5 safaris
Efficient, fast and dedicated service, with the customer's needs and wants at the forefront.
Communication from itinerary curation, booking, to pre, during and post tour have been consistent, prompt, and dedicated. I especially appreciate that the itinerary was what I've always wanted to experience in SA but wasn't able to based on the tours available. Namely, Safari, Shark cage diving and whale watching.
I managed to visit Zimbabwe, Victoria falls; Botswana, Chobe National Park; Kruger National Park, Simbavati Waterside; Cape Town, Table Mountain, Cape Point; Hermanus, Sharkcage diving and whale watching; Stellenbosch.
All airport and hotel transfers were prompt, fuss free and comfortable. Less the transfer from Hermanus to Stellenbosch, where the driver was inappropriate when he entered he hotel and waited at the lobby. Then proceeded to request to be tipped, and when given, remarked that it was insufficient.
All accommodations were top notch, especially at Zimbabwe, Victoria Falls (Victoria Falls Safari Club); Simbavati Waterside; Hermanus (Marine Hermanus); and Stellenbosch (The Hazendal Hotel). Classy, clean and comfortable, with amazing views and ambience. The service was exceptional and dedicatedly genuine, making guests feel at home in a foreign country.
All the catered meals at Victoria Falls Safari Club were tasty and done with passion, I especially enjoyed the thick and juicy beef steak. And the Vulture Culture lunch in Makuwa-Kuwa restaurant is a Must, the experience was like none other. We especially loved the multiple surprise animal visits near the accommodation and waterhole and appreciate the binoculars facing the waterhole. The large herds of buffaloes was such a magnificent sight!
Simbavati Waterside accommodation was fantastically luxurious and comfortable, the service was impeccable, especially the daily mixers made to order for each guest. The food was excellent and made with heart. And the snacks and beverages available for free was well stocked and of great selection. The view facing the waterside was unmatched, with a multitude of excellent animal views. From herds of elephants frolicking, taking a bath and being playful, to large herds of deer and antelope, family of giraffes, warthogs, meerkats, and wild dogs. The Safari covered All the Big 5 and Ugly 5 as well. The pace of activities of the itinerary was comfortable and eventful, allowing guests to rest and fully enjoy the great ambience, sights and sounds of the lodge, while ensuring we got the Safari experience.
The location of Marine Hermanus was excellent, right outside was the coastal walk with fantastic views of the ocean and we were able to see multiple whale sightings, and I actually caught one breaching while on shore! The restaurant selection along the entire stretch were also very enticing. Each meal had been value for money and delicious, special mention to Gelato Mania Hermanus, the quality and taste of the ice cream was very rich and marvelous, with a very affordable price point. Although for the Sharkcage diving and whale watching, I'd prefer for it to be of a longer duration and more private to get the most out of the entire experience.
The Hazendal Hotel landscape was breathtakingly beautiful, simply serene, relaxing and takes you into another reality. I would recommend guests to dine at The Deli instead of The Restaurant, as the price point is more affordable, food portions are filling and better tasting in my opinion. I especially enjoyed the chocolate and wine pairing, the quality of the chocolates were great and paired with tailored wine made the experience unique.
The experience at Victoria & Alfred wasn't too pleasant. From an unexpected change in hotel stay from the main hotel to the boutique hotel created some inconvenience. The boutique hotel, while unique, seemed less modern and more aged design which was not preferred. It also directly faced the waterfront, which at night, there was loud music blaring. Although it does allow guest to soak up the nightlife.
The let down was right after the first breakfast, where the staff incorrectly directed us to out tour guide. And the mix up incurred additional tour cost which would have been included in my tour package. This is where Safari 365 certainly shone through and provided excellent, consistent and prompt communication to rectify the situation. We received a complimentary pack from Safari 365 and the hotel provided a meal voucher, platter an wine as service recovery. And it was very apparent that after the hotel knew that we were guests of Safari 365, they treated us with dedicated regard. Also kudos to Safari 365 for having the network and resources to contact the errant Jarat Tours to have the unwarranted tour cost lowered by negating the vehicle rental.
Jarat Tour was felt to be unprofessional and unfeeling, as despite their tour guide having made the mistake by collecting incorrect guests and was later found to lack basic authentication procedures, she was money focused and soon revealed that she couldn't care less about us who were not her guests. A Big Lose for Jarat Tour here.
In addition to the above service recovery episode, another occurrence which Safari 365 came through was when I dropped my new waterproof digital camera into the sea while sharkcage diving. Safari 365 immediately contacted the sharkcage diving tour operator to request for an official memo to facilitate my insurance claim.
Overall, Safari 365 is highly recommended for tailored itineraries unique to your preferences and needs. And they provide assurance, support and genuine dedication. This trip had been on my bucket list and considered a once in a lifetime must experience. While there were mishaps, Safari 365's service dedication and recovery had made it good.
I look forward to more travel adventures with Safari 365!
Thumbs up to my pre-tour point of contact Andrew and for during and post tour, Frederik.
FR
Lovely company trying to emerge
I recommend you to choose this company.
It's owned by a team of young Tanzanians. The contact went perfectly on WhatsApp, I had a good quote compared to the other companies.
They collected me at the airport and brought me to my hotel.
There has been an issue the 1st day of the safari but they managed to send me doing my safari with another safari.
Safari was absolutely AWESOME! Animals are so many, landscapes are amazing! In the Camp ground in Serengeti we had an elephant visit!
At the end the VisinSafari team went to ask me how everything went, and they also sent me few messages during the safari to get sure that I enjoyed my trip.
Still few things to improve as the company is growing but I have trust in their future.
20-35 years of age | Experience level: first safari
Organised
They were so organized, social and so involved in everything