ES
65+ years of age | Experience level: over 5 safaris
Good & Bad
I booked a safari with my wife with Apodiformes for our 50th anniversary. I arranged it with Frederick who worked with me to organise a 4 days Masai Mara trip at a cost of about $3600, Frederick was very efficient & booked everything & communicated with me very well. Our driver as arranged collected us from our hotel 7-30am prompt. On our drive to the Masai Mara it became obvious that the land cruiser was very underpowered when it came to large hills & had to climb I second gear. The driver/guide Tom was excellent throughout our trip. We stayed as recommended at Jambo Mara Safari camp & everything was very good however I would not liked to have stayed in the wood cabins in hotter weather as there was no air conditioning only a fan.
As the safari progressed into the second day it became apparent that the vehicle had a number of problems, some windows didn't open properly, the seats behind the driver were so well worn that passengers were constantly sliding forward & having to sit themselves up regularly, the suspension on the vehicle was very hard, some electrics were not working & some seat belts missing. Far from ideal when on a 8 to 10 hour safari.
On our last day the driver said that we would need to set off for Nairobi at 6-30 am so we could make it to Nairobi to catch our flight to Diani Beach. ( As arranged by Frederick). This meant that we did not have the morning safari as was on the itinerary that Frederick had promised & we had paid for. $400 dollars for park fees plus fees for safari. The day after we arrived at Diani I emailed Frederick with my complaints & he said that he would have to talk to the driver, I told him that I expected compensation for the missed safari & the fees for entry to the Masai Mari that we did not get. In total I had to contact him 4 times over a week to be finally told by Frederick that he couldn't refund me until November at the end of there season as they didn't have the money.
I would not recommend dealing with this company as they are not interested in the customer service in fact they are thieves. Don't deal with Frederick or Apodiformes (Nairobbery)
****
In answer to Silas comments regard my earlier review.
Please find time to look at the itinerary supplied by Apodiformes, it clearly says it includes a morning game drive on the last day, there is no mention of complimentary. I don't know any other tour operator that gives complimentary game drives when it costs $200 per person to enter the Masai Mara.
My flight to Diani Beach was at 14-45 & it was arranged by Fredrick as part of the package, not noon as you stayed.
I think you are a professional excuse maker, look at the facts.
CN
20-35 years of age | Experience level: over 5 safaris
so wonderful travel in kenya，it’s so Lucky To have Our Guide Dennis
it is a Very memorable travel experience, has been recommended in and around friends
CN
20-35 years of age | Experience level: first safari
Dennis is wonderful during the whole tour, he is kind, mannered, and has amazing driving skills.
I picked Jocky because I heard some good words from social media in China, and it didn’t disappoint! We saw everything during this tour, and our driver/guide Dennis is amazing during the whole tour. Will totally recommend and have already recommended it to my friends back at home :)
HK
20-35 years of age | Experience level: first safari
Great
Abdol explained a lot information about the wine tour . It is so great to share kpop music to us. thank you
20-35 years of age | Experience level: first safari
Richard was very knowledgeable and caring.
Richard was truly an amazing guide. He was very knowledgeable and did his best to show us all the game that was available to see when we were there. I highly recommend him. The accommodations themselves were much better than I was expecting with greatii staff. The staff in the office were very responsive and answered all my questions in a timely manner.
ES
35-50 years of age | Experience level: first safari
Highly recommended. Everything better than expected.
Wonderful experience.
This company takes care of its customers. Good accommodation, delicious food (much better than the typical cardboard boxes), and an experienced guide who does his best to get everything you want to see on this type of trip.
We have asked many other companies before traveling and my conclusion is that they also offer very competitive prices.
Thanks for everything to Viola (who organized our itinerary) and Nixon (our guide).
IT
20-35 years of age | Experience level: first safari
Local agency with top game drive guides
Amazing guides, very good organization agency.
The agency was always available and ready to address any query and review the plan in order to tailor make it. The game drive guide was just amazing. I would strongly recommend them.
Amazing
First time I had done a day trip (done an overnight with a different company before) thought this was amazing! The tour guide Mazawella (sorry if not pronounced right) he was excellent very knowledgeable.
Had the best day! Thank you so much
NL
20-35 years of age | Experience level: first safari
Friendly, save driving
We had a amazing time with Keshi Tours. Ali was our driver. He is very friendly and guide us the 2 days. We were very lucky because we saw a lot of great animals!! On forehand we had contact with Eva by email. We always got a quick response and the communication was very good! So thanks to Keshi tours for this experience!!
DE
20-35 years of age | Experience level: 2-5 safaris
Horrible experience with Apodiformes Adventures, can't recommend
We had a very bad experience with Apodiformes Adventures.
The communication and booking process prior to the tour was very smooth, up until it was time to pay the second part of the tour price in cash at pickup. After that, everything changed drastically. First of all, the game drive vehicle they provided was very different from what was promised. It was much much older and extremely uncomfortable. All other game drive jeeps we saw were much more modern & comfortable so we felt that the company tried to save money here, even though their tour is advertised as a luxury tour.
I asked Apodiformes Adventures about this but they ignored my messages!
Our safari guides (which were arranged by Apodiformes Adventures) told us that they only received our booking a day before our arrival, despite us booking several months before with Apodiformes Adventures, which is why they were not prepared for us. Also, our safari guides picked us up in Nairobi & had no idea how to get out of the city, which lead us to drive around for hours within Nairobi, before I had to give them my phone, as their Google Maps did not work properly. I contacted Apodiformes Adventures several times during this & they did not reply.
Also, we were sold a masai village tour through Apodiformes, which felt extremely unethical and like a scam to us. We paid 90 USD for being shown around a village for 10 minutes and later harrased to buy little magnets for 25 USD per piece. Once again, when we contacted our tour operator about this, they did not reply. It again seemed to us that everything goes very smooth up until you've paid the second part of the payment in person at the start of the tour.
The "luxury" lodge they booked for us had no idea we would be 3 people, since apparentely the tour operator failed to communicate this to them, which lead to another problem at room configuration at check-in, which took nearly one hour to resolve in order for us to get the extra bed in an already tiny room, since they had no other rooms available. I've taken 3 safaris in Africa, this one was by far the worst & I can only warn people against wasting your precious vacation with a tour operator that is quite seemingly not taking bookings seriously anymore.