ES
35-50 years of age | Experience level: first safari
Excellent punctuality and service
Very helpful and they strive to have a pleasant experience
(automatic translation from Spanish)
CA
20-35 years of age | Experience level: first safari
Right Choice? Not really
TLDR:
-1 star for lack of transparency and poor communication
-1 star for 5 nights of downgraded lodgings but only 3 nights of upgrades later in the trip. Would have rather had 5 nights of better comfort.
We booked a 15 day safari trip in Kenya and Tanzania through Right Choice. Initially, George was very responsive and seemed very organized, and that was why we chose to book with him. We were not happy with the lodging but were mostly happy with the guide and driver we had.
For lodgings, we noticed that George stopped being responsive once we started asking for hotel confirmations to apply for the Kenya ETA. After a few weeks of following up, he finally sent us a confirmation for just the first night in Nairobi, and nothing for the remaining nights.
After we started the safari, the guide drove past the accommodation on our itinerary, and we were only informed of the lodging change at that point. There was zero communication from George himself, even though we had been in contact for other questions. The lodging in Amboseli was a significant downgrade (farther from the park and worse than most budget hostels in other parts of the world). The three of us were also stuffed into one tent even though we paid for 2 rooms. We tried to communicate with George and he just freaked out and shut down. The lodge manager was also pressuring us to stay even though we were clearly unhappy and wanted to move to a place that was equivalent to the place we were promised on the itinerary. George was no help there and dealing with him and the lodge manager cut into our game drive times.
When George finally responded again, we discovered that all of our lodgings in the Kenya portion were downgraded from the original itinerary. We had to be very forceful in our communication and even then, we only got 1 night of our original lodging back at Lake Naivasha. He then promised to upgrade us in Zanzibar to a 5 star all inclusive resort for 3 nights.
At this point, I started reaching out to the lodgings myself to confirm the bookings and found out that for the 3 nights in Masai Mara, the price difference was over $300 USD per person per night between what we were promised on the itinerary vs. where we actually stayed.
We had to confront George with all the information again and then he told us he was going to upgrade us for 2 nights in the Serengeti and 1 night in Tarangire, and that he was unable to upgrade in Zanzibar. However, based on the photos from Google reviews, I'm not sure how much the upgrade really was, but it was too exhausting to continue to deal with him. And at the end of the day, we would have rather just had the 5 nights of our original lodging for better comfort.
There may have been availability issues but George never told us anything. It also didn't seem like he was proactive with correcting the issues - we don't think that he would have upgraded us later if we hadn't called him out on the price differences. It was not fun to have to reach out to various lodgings while on safari drives to advocate for ourselves.
The guide & driver in Kenya were contracted out to a different company, but they were sociable and nice. The guide could have given more explanations for the animals we saw, and point out interesting things along the way like the guides we had later on. However, they did work hard to find animals inside the parks and gave us many great photo opportunities. Our guide helped us with communications when we had trouble reaching George, and was also nice enough to let us visit his home when we asked. We really enjoyed meeting his family and his wife gave a great tour of a traditional Maasai household (much better and thorough than the tourist trap that people get taken to).
The Tanzania portion of the trip was organized through different affiliate partners for the safari portion and Zanzibar portion. The Tanzania part of the trip went pretty well but I feel like most of the credit should be given to those respective companies. George didn't even give us the Zanzibar contact until we arrived at the airport.
IT
35-50 years of age | Experience level: first safari
Wonderful experience
Excellent Experience with safari in to parks of Tanzania (Tarangire, Manyara, Serengeti and Ngorongoro). At the final, Arusha National Park
US
20-35 years of age | Experience level: first safari
A once in a lifetime experience with a team that felt like family
My husband and I had the distinct pleasure of traveling with Wilderness Horizon Safaris in Zambia this August. Like many tourists, we faced a little bit of sticker shock with the cost of safaris in Zambia, but truly, this experience was worth EVERY PENNY (and was a bargain compared to other operators). If you're wavering on whether or not to book with them, please take my word that you 100% should confirm your trip - you won't regret it. The communication to set up the experience was prompt and detailed. Eva did a great job at talking me through all of my options and guiding me on the best transportation to plan. And then, beginning with when our wonderful driver David picked us up, everything ran perfectly. Sacred, the chef, created culinary masterpieces at every meal and was adept at navigating our dietary restrictions. Our guides, Isaac and Peter, were so knowledgeable about all wildlife and the history of the area/park.
Lower Zambezi is a magical place. If you're used to busy parks packed with tourists like Krueger, you will be pleasantly shocked with the experience at Lower Zambezi. Often, we were the only vehicle in sight, and the most crowded it ever got was 2-3 vehicles at a time in the late afternoons. The guides are masterful at exploring quiet crannies of the park and they harbor such a respect for the wildlife there. While we saw incredible wildlife (well beyond anything we expected!) honestly, the highlight for me was the Wilderness Horizon Team. They felt like family by the end! Such kind, gracious people all passionate and so skilled at what they do. I truly cannot recommend this experience enough and look forward to an opportunity to travel with them again. If I could give them a 10/5 I would.
CN
20-35 years of age | Experience level: first safari
If you want to travel to Africa, Morningstar will be your best choice, Alice is a responsive and con
Africa is a place full of surprises, if you love nature and animals, come here you will feel unparalleled surprise, we see the birth and loss of life, this is the miracle of nature.
CA
20-35 years of age | Experience level: first safari
Authentic safari experience with amazing guides and great accommodations.
From the very beginning of our honeymoon planning right through to the trip, everyone at Amazing Memories was attentive and far exceeded our expectations. Anne and Dorcas always responded quickly during the planning process and answered all of our questions quickly. They tailored our trip to suit our needs and found us some wonderful accommodations. They were also very helpful with navigating visas, vaccinations, etc.
Our first guide, Titus (or Tito!) did everything in his power to make sure we had the trip of a lifetime. His unique personality, humor, 26+ years of experience, and passion helped to create an unforgettable Masai Mara experience. Tito made sure to find us the best lunch spots on safari, and always brought the entertainment! He brought us to see a huge family of elephants and this was one of the highlights of our trip!
Charles, our guide for the Tanzania-leg of our trip, was very knowledgeable and ready to share facts about the different animals we encountered. He was constantly on the lookout for sightings and was quick to move our vehicle to get the best angles. On our last day Charles committed to finding us a black rhino so we could accomplish the big 5 and he succeeded!!
We can’t say enough good things about Amazing Memories and the guides they connect you with for safari. We are so happy with our choice to book with them and highly recommend them to anyone wanting to create amazing memories and have the experience of a lifetime!
US
20-35 years of age | Experience level: first safari
Wonderful tour!
Frena adventures was wonderful to work with. Very responsive and everything during the tour went smoothly. Our guide Ronald was wonderful and took great care of us during our 4 day Rwanda and Uganda trip. Would definitely use them again!
NL
20-35 years of age | Experience level: first safari
Our guid Sillo was very knowledgable and enthousiastic
Highly recommended as it provides a great overview of the city and insights into the some must sees
US
20-35 years of age | Experience level: 2-5 safaris
Great Experience
The services were perfect, food was delicious,professional guide and Linah was available anytime we needed her to answer our questions
I recommend this company for your future holiday
20-35 years of age | Experience level: first safari
Great operator for budget safari
They had great communication, the food was amazing and the guide was so great at finding the game!
