ES
35-50 years of age | Experience level: 2-5 safaris
disappointment
Travel from 22-July to 12 August.
Hi Fred,
I am providing to you a feedback about our travel.
We have been usually travelling to different Africa countries, and we have experiences with other tour companies.
The Itinerary were quite good, wildlife, community interactions, activities, natural parks, treekings, etc.
Eddie is a good chauffeur-driver, nice person, but not a tourist guide. He is mute, any explanations, not interesting information about Uganda. For instance, when I lost my mobile phone he rejected to call me to make the phone ring, etc.
Sandton Hotel in Kasese:
• room was not ready when we arrived around 13:00
• small room with two individual beds (see picture attached).
• No tap water in whole day.
…and finally we had to look for other lodge by ourselves without any compensation or reimbursement from your side.
Too wicked and ugly to make us pay breakfast first day.
We experienced 2 days with long car drive, leaving around 7:00-7:30 and arriving lodge around 16:00-16:30 without stops for lunch with my daughter starving (just to fill up the tank), and pack lunch either despite our suggestions to pick up one.
Original 2Friends Beach Hotel for last day changed by other lower category, without swimming pool,
No dinner covered last day despite all meals were included in the proposal.
No air conditioning in the car the last 5 days.
No water available last day, and we had to buy it.
Early mornings wake up (no problem) but some days arriving to the next lodge also early 15:00-16:00 without any activity in the evening (waste of time).
We did 1 hour quad instead 4 hours as stated in the itinerary.
In the contract it informed it was full meals, but we had to pay breakfast first day and dinner last day.
We are very sorry to say EAJS has not reached our expectations and it has been a disappointment. We should search other alternatives for our 2023 travel to Rwanda.
We can’t recommend it to any of our family and friends plan to travel to Africa and we hope our critics help you make it better.
Best regards,
US
35-50 years of age | Experience level: over 5 safaris
Sadly Disappointed.
I’ve been on mobile safari before, many times. This is the first time I’ve ever had so much anxiety on a safari and been so disappointed.
We paid for 6 nights safari, 2 nights hotel in Maun, 3 hour Mokoro ride and transport to and from the airport. We paid 7 months in advance.
3 days before leaving, we reminded them of our arrival. They asked us who was picking us up and where we were staying. That was their job. We sent them the invoice they sent to us where this was covered and they said they had it under control.
The day we were supposed to leave, our flights were cancelled (not their fault) but I tried to call and let them know of the updated flight. All calls went unanswered. They finally responded to an email saying they got the updated information and we wouldn’t get our money back for the hotel on arrival night (fine, last minute change) but that the hotel wasn’t available for the final night either because of “renovations” which was odd, the last night was never impacted. Why was it suddenly unavailable? I think it’s because they completely forgot.
We start our safari and the car is unreliable. I’m not talking old, refurbished or dusty. The car wouldn’t start half the time, there would be smoke coming out from under the hood, burning smells, random wheels stopped turning mid-drive and the passenger door would randomly open mid-ride. The guide was constantly having to put in motor oil, jump the car, be under the hood and working on the tires to get them moving again. He even had go tie the passenger door so it would stop opening while we were moving.
The guide had zero knowledge of our Mokoro ride and where we were staying in Maun. He called numerous times at each gate we passed - calls went unanswered for days. He even went to the gates while we took an afternoon naps to try to resolve everything but said no one answered or no one called him back. The Mokoro ride eventually happened, but only because we armed the guide with proof we paid for it.
The guide also said he’s worked for many mobile safaris. They usually give a print out with all the details but he didn’t get one for us. He said he was called 2 days before (conveniently around the time we reminded them of the safari) and everything was instructed over the phone.
The crew was fine, the food was good though we ate cold cuts everyday for lunch, and the guide showed us all we came to see but it felt like our safari was completely forgotten by Unlimited, then slapped together last minute. If we hadn’t reminded them, I bet we would have been stranded at the airport. How can you pay a company thousands of dollars and have to remind them you paid for a safari?
When I thought it was all over and we just go to the airport now, Unlimited had one last surprise. They didn’t pick us up from the hotel to the airport. They didn’t bother to tell us there was a problem with the car until we called, and they weren’t going to pick us up until 1 hour before the flight - leaving us no time to get through passport control, baggage, security and board. The hotel called a taxi. Thankfully we did, we arrived with only 5 minutes to spare before boarding.
When I got home, I saw they had taken a high profile client out based on their social media posts, so I guess that took priority over us. It was upsetting considering we saved up for 2 years for a mother-daughter safari and we should have just gone with someone else we knew and trusted.
US
50-65 years of age | Experience level: first safari
Avoid at all costs
As the previous reviewer said Charles was the highlight of the trip Define itinerary was not followed hotels were canceled at the last minute balloon trip was canceled at the last minute for no reason which I actually rebooked at 10 o’clock at night as it was a surprise for the family on my own and paid for it
We were scammed with our covert test supposed to come to Our hotel intensive and do the test paid an extra thousand dollars for this And they never showed up and told us they were going to take the Antigen test it was taken three days prior at the border coming into Tanzania and turn it into a PCR test which is medically impossible
I don’t know who they paid off at the border to get us through but I know it was illegal
I have it in writing in a credit memo that they were supposed to come and give me cash the night we left but never showed It’s been four months since we left and back-and-forth they were supposed to send me a wire transfer but it never came and now they are ghosting me
Avoid them at all costs
50-65 years of age | Experience level: first safari
untrustworthy
I booked this 3 day tour, clearly stating that because I was alone I wanted to join a group. I received my itinerary in advance, 1 day: drive to the National park followed by a driving safari from afternoon to the evening. Day 2 driving all day, day 3 return.
2 days before the start of the safari, I got a message saying that the plan had changed, the people I was supposed to be with had changed their mind, and therefore I would go on a walking safari on the first day as "it would be great and I would be closer to the animals".
On arrival, the ranger laughed at me as I was in trainers. What I did not know was that due to the rain season the terrain was muddy and I would need boots, which I did not have. I managed to borrow a pair that were 2 sizes too small and we went off anyway. Again due to the rain season the grass was very high and almost impossible to walk, suffice to say I saw absolutely nothing.
Jimmy the organiser knew this and when I told him this was not ok, the reaction was that as I was alone I was costing him too much and what I had paid for did not cover his expenses. This should not have been my concern. Thankfully day 2 was very good but only due to a great guide Amir. Also any local will tell you that safari is either early morning or evening, not all day. Jimmy is not honest and you should chose another tour.
35-50 years of age | Experience level: over 5 safaris
DE
35-50 years of age | Experience level: 2-5 safaris
They turned the jeep into a matatu for profit
I was hoping that the good reviews are real, but I was a fool to think so. Karibu Safaris put us 9 people in a jeep when the maximum is always 7 people. They breach their specific promise since we asked multiple times to make sure that no more than 7 people will be in the jeep. They simply surprised us in the morning and we couldn't do anything about it.
It should be 6 in the back and one next to the driver maximum, but they decided to make extra money on our back and had 8 people (one sat in the back with no window view) and also a small kid ( so 9 people in total ). Moreover, they tried to lodge two of us in a single room where we clearly booked private rooms.
35-50 years of age | Experience level: over 5 safaris
Give them a miss
I booked a 12 day tour through Kenya and Tanzania. Seven wonders managed the Tanzanian side and I couldn't have been happier with them. The Kenyan side( Nakuru, Masai, Amboeseli) was managed by Baboon budget who the booking was made through. It started of badly with being collected late at the airport and having to run around in trying to find a person, who wasn't there. The accommodations throughout were poor esp the Eco camp in Masai with very poor quality food. The worst was the lack of personal attention, we were passed like luggage from one driver and group to another depending on their schedules, groups, etc. one traveler had been with 5 different drivers/guides in 5 days! The quality of drivers was potluck. Michael our initial guide tried really hard, but was with us for only one day. Another driver/guide, Jackson, (apparently quite senior )who had previously been haring around at ridiculous speeds , all of a sudden started going at a crawl in circles for more than an hour and included a pitstop an hour into the trip "to stretch our legs". We later determined that a vehicle transporting a traveler who was due to join our group after a balloon ride got stuck in some mud and teh driver was unable to provide co ordinates so we drove in circles trying to connect with them. Jackson initially tried to deny this but i had my GPS on so showed it to him. His response was that the tour hadn't stopped as we were "moving". The point of this trip was to observe a river crossing. It was clear to all that the second day this may happen. Approximately 20 othre vehicles waited patiently along the Mara for this to start. Jackson in his wisdom decided it wouldn't happen and drove off. Needless to say he was connected on radio to say it had started and we raced back . already an eighth of the herd of thousands of wildebeest had crossed. WE all thought we wre in for a treat as so many more had to make their way across. Again Jackson surprised us, we observed for about 5mins( I filmed it, so it was actually less) and he started driving off. We though this was to secure a better vantage point. But no, he drove out the park! Then proceeded to dump us outside the accommodation to await another person to conduct the tour to the Masai village. Clearly he had another pressing appointment!
Things just went downhill...
There's many other companies available , however it seems that they operate differently from other countries group tours. Schedules and people interconnect throughout, with no personalised service or accountability.
They should take some tips from Seven Wonders on how to operate...
MX
35-50 years of age | Experience level: first safari
Poor experience
We didn’t have a good experience with this tourist operator.
First they offer a guide Spanish spoken and it wasn’t true, the guide just know some words in Spanish so our communication was so complicated.
We bought the safari 5 day, in the service description they include two days safari at the Masai Mara (including some hours at the 5th day) and our guide said, no the last day is just for go back to Nairobi, we had to show him the description of the service to had the complete service.
DE
35-50 years of age | Experience level: first safari
Not a reliable tour operator. They will try their best to over-charge you.
I received different accommodation than what I originally ordered.
20-35 years of age | Experience level: first safari
No professionalism
The points given are only for the itinerary. I thoroughly enjoyed the activities planned and the company of fellow travellers who organised themselves and kept themselves in high spirits throughout the trip. The management team lacked the basics of professionalism organisation and customer care. Their ability to handle crisis situations was abysmal given how many obstacles we faced. No mention of complimentary anything or compensation for things going wrong. As a first time client, I was greatly disappointed. I would try them again in a few years when they are more focused and organised because I believe they have great potential.