20-35 years of age | Experience level: first safari
Fantastic and excellent budget Safari
Drones Africa safaris was an excellent Have contacted Lizzy in advance to arrange our trip to Maasai Mara it was really awesome..
Highly recommend
20-35 years of age | Experience level: 2-5 safaris
Fast corrective action by Matoke
We organized a four day gorilla tracking in Uganda with Matoke. We left Kigali and drove to Rushaga, where we tracked one day and another day we tracked at Nkuringo. If your budget allows, we would highly recommend doing two days gorilla tracking. Our hotel in Uganda was Gorilla Safari Lodge and it wasn’t anything to write home about.
The problem was that Matoke subcontracted transportation to the lodge and the lodge took the outsourcing a step further and hired another company. This third company sent us a driver that could not communicate in neither English or French and had never been to the lodge. We got lost on the way. The lodge did not have a meal ready when we arrived. The driver never wore a uniform and when we met he did not even know the names of the people he was meant to pick up. On day two, our driver was nowhere to be seen and had to be called by the lodge. He eventually came to pick us up and drove us to the wrong entry point. Someone from the hotel had to get in the car with us to take us to the right place. Frustrated with the two days, we wrote to Matoke and the corrective action was decisive and swift. They were unaware that the hotel had outsourced our driver to another company and that they had sent an unprofessional and inexperienced driver. They immediately sent one of their own drivers, gave us a complimentary massage each, covered our laundry bill and were quick to follow up on how things were doing.
I’m happy to say the story ended well and our Matoke driver was everything driver one was not: he was polite, knowledgeable, spoke English, and knew how to get to our destinations. We felt in good hands with him. Matoke was apologetic and responsive, which we appreciate. Our only recommendation would be to choose outsourcing partners more carefully and ensure that if other companies provide one of their services, it is done with the same Matoke standards.
NE
20-35 years of age | Experience level: first safari
the experience was quite good especially the services and guidence package offered
it was my first experience with a tourism touring agency and i personally enjoyed it visiting different places in Rwanda namely Akagera national park, Nyungwe and the mountain gorillas. i appreciated the communications as any slight change in the planning was notified effectively.
HR
20-35 years of age | Experience level: first safari
Deeply explained positive/negative experience
We found Namayiana Safaris by google. I thought it is a nice place to stay since it was a home stay with the Masai people, for 15 usd per person per night (hardly you will find anything cheaper there and so close to the park).
There are some good things (food, seeing all the animals, experiencing life in Masai village, having land cruiser) and some less good (trying not to buy us tickets, organized bad transport for the way back, entering in our room while we were not there, idea that the tourist is the bag full of money).
In each section i will write both sides in details. My boyfriend Yekta already left a review (should be 2nd review under mine... I will also respond to Mr. John who found himself offenfed after reading the review of my bf).
We paid daily 120 usd for the land cruiser (car, driver, gas included). We rented if for 3 days (was supposed to be 2, i will explain under why 3).
If you will have extra questions, ask me on my Instagram @thismorningiwokeupin. I was in about 60 countries, made many tours, so i can tell i am experienced traveler.
Let's start from the beginning:
Arriving there - we were coming from Narok to John's village. John offered us to use matatu for 1000 KES, but we didn't know what time it goes and we missed it. It was very hard to find another transport to the village, we had a lot of problems (because of the rain and going with the car which was not 4x4). However, John was always available by phone. I recommended you to organize the transport before coming (John can help you).
Accommodation - Masai house, one room for you, one room for John and chefs... It was nice to stay there, meet the kids, talk with adults, "play" with animals... Walls in the house are thin, so whenever someone is speaking you can hear. There is no electricity (we had to charge phones in the car. Keep this on mind if you are carrying camera!) or mosquito net over the bed. Shower and the toilets were outside, in the nature. They can make buckets full of the warm water for you.
Lock your room (bring your own locker?) - we noticed that some food is missing in our room, i also found the package of my chocolate out of the house on the floor... John told probably kids entered and took it...
I suggest you to bring some extra food with you before coming to the village. Shops are limited with choice, there are some restaurants inside of Masai Mara NP. Kids will be happy too to eat some cookies :).
One thing what should be mentioned before coming - if it is raining, it is extremely muddy, slippery and not everyone would be able or want to walk there. (For me it was not a problem, maybe only for my snickers :D)
Food - breakfast was one boiled or fried egg per person, butter and toast bread. Sometimes with extra beans and pancakes. Lunch was the same as breakfast (egg, toast bread, butter). For the dinner we would get a lot of rice with vegetables, some meat, fruits, chapati... Normally they would ask if we have some dinner wish. In total dinner was delicious. I was feeling a bit uncomfortable that 1 or 2 of them would stand next to us and stared at us while eating (they would tell they ate before, but as they were staring we would offer them to eat, they would tell they will eat after us - it confused us - we were not sure if all the food is really only for us (as they told at the start... or they are waiting to eat and if we eat everything they would have nothing?? ).
Restaurant lunch - one day John told we will go to eat barbeque in the restaurant instead of home. We told ok, barbeque sounded good :). When we arrived in the restaurant, they told they don't serve a barbecue... 2 of our chefs ate with us - when the bill came, they didn't offer to pay their part, it was expected that we pay (again not a big money, but it is polite to offer to pay your own part or tell thank you after someone else pays for you).
Safari - Be sure that they buy for you the entrance tickets!
We were able to choose between 2 options - to have land crusiser in the morning (aprx 6 till 9am) and late afternoon (aprx 3 or 4pm till 6pm) OR for the full game drive (8am-4pm). In total, we saw big 5 and many other animals.
1st day - We went to the river and short walk with the scout. We got stuck with land crusier in the mud near the elephant with the babies - it was a bit scary (it can happen to anyone:). I was surprised that they don't have any protection with themselves (like smth to make animal sleep if it attacks), but i don't know what are the rules about it so maybe it is normal not to have.
2nd day - we again gave160 usd for the tickets to enter the National Park. We noticed that John and, the owner of the land cruiser, Steven didn't buy the tickets so in the evening we asked if we can get our tickets. They told it was crowded on the entrance (how crowded it can be in the low season?), they decided to avoid that entrance and go directly in (and they told that workers on the gate know vehicle registration plate, they will charge them later for the tickets, that if they don't pay they can have serious problems). John mentioned in the answer to Yekta that they went fast inside to see the leopard --> on that day we entered twice in the NP. We saw leopard around 16:30 (we entered in the NP at 15 h!). Cheetahs were seen next day. First time we entered was around 05:50 and i didn't notice many cars around. Also, one thing they told was that we were allowed to enter in the NP earlier than normal. If so, how it could be crowded? Notice the contradiction?!
John is telling they bought the tickets next morning - no, they went to buy it after we insisted on them to go for it the same evening (they were telling before how the ticket will be for that day, but as expected he came back with brand new tickets for the next day. It was obvious he got nervous about the whole situation).
3rd day - since we got one extra day tickets for free we decided to stay and use it. That is the answer on John's question why we stayed 2 extra nights. We had to pay again 120 usd for the car. In the afternoon John invited 2 more Masai people to go with us, but he didn't ask us before if it is ok. He asked when we were already inside the car and we had no option, but tell yes. Honestly, i would like that we were alone with him + eventually one extra person sitting next to him, not having someone sitting back with us - then it is not anymore a private tour.
Leaving tips - Sometimes they would repeat multiple times to "take a good care of chefs/whoever". I think tips are optional and we should leave according to our satisfaction with the service. It is ok to mention once at the start to leave tips at the end if we liked certain service, but to repeat it multiple times is pressuring. Once, we asked 2 of them how much we should leave for the leader from the another village (they took us to see it + dance, in total it took inside max. 30 min.) - they told us some tourists leave few thousand KES (means 50 USD or so). We left less than that and the leader of the village didn't seem very happy about it (and all of them were staring to see how much we left, he counted money in front of us). Before leaving Kenya, we talked with some Kenyans in Nairobi and we asked is it normal to leave tips and how much - they told it is not normal, but we can... They told us 500 KES is already a lot for tips, but we didn't have the same impression from the village. People there have to understand that not all of the tourists are bag full of money, it is already expensive to pay for the tour itself. I suggest you to bring envelopes and give tips inside of it.
Going back to Narok - John organized '"matatu". That "matatu" was actually normal car for 5 people (not a van neither 4x4 wheels). Inside there were 10 PEOPLE (including John and his brother)!!! 3 sitting in front, 4 behind and 3 in the baggage. 3 of 4 doors were not possible to open from inside of the car, window on my door was also not able to be opened... You could hardly breath and ride itself was very dangerous. Car broke down after the certain point and we switched to the new car. They asked us to pay 1000 KES (~10 usd) per person for supposed to be 2 hours ride in such conditions. We believe that they overcharged us, because we are tourists. No one can convince me that all the people in the car paid 1000 KES each, it would mean about 90 usd total. Even when we were coming from Narok to the village, regular taxi for 5 people charged normally 600 KES per person.
Mr. John - despite some troubles up, i believe he si intelligent and friendly person. I wish him a good work with the company and i hope he will not get poisoned by the idea that everybody are "tourists with lot of money" and he will work with people as "travelers" who want to see, feel and enjoy the local culture.
20-35 years of age | Experience level: 2-5 safaris
Was beyond our expectation
Our vacation was beyond than we expect, this tour agency did a great job on arranging all activities we were planning to do from safari tour and visiting other local sites. They were on top on everything proving all the necessary information in advance and they were very reliable. We stayed at lodge during our tours and we were amazed how the cleanliness and tide of the lodges. They are very professional, I highly recommend them.
35-50 years of age | Experience level: 2-5 safaris
Superb
Had a wonderful 2 night safari with Kalahari breeze. Chris, George and the rest of the team were brilliant. Cannot fault the service they provide. Everything was well organised and met all my expectations. Thank you so much.
20-35 years of age | Experience level: first safari
US
50-65 years of age | Experience level: over 5 safaris
Do not do business with African Paradise Safaris
I bought a 7-day 6-night group safaris from African Paradise Safaris. It turned out there was no such safaris.
They subcontracted my safaris to Africa Natural Safaris, which does not have a license to operate. I was shuffled between 4 different safaris groups in seven days. It was a disaster. Do not do business with this company
IN
50-65 years of age | Experience level: over 5 safaris
A LIAR AND CHEAT
Below is my letter of complaint to Mr Viktor Ketansi of Tanzania National Park Authority against the fraud, cheating and lies perpetrated by Mr Edgar Sirikwa of Jiwe Adventures:
"Dear Mr. Ketansi,
I am an established explorer and author, Fellow of Explorers Club USA Fellow of Royal Geographical Society, and Editor of Indian Mountaineer. In 2006, when I was leading the Gondwanaland Expedition - a scientific mission and a 25,000km motoring adventure from Indian Himalaya to Cape Agulhus, the southernmost point of Africa, we were provided excellent support in Tanzania National Parks Authority and all our vehicles carried their logo during the course of the three-month expedition.
This is to bring to your kind attention fraud and deceit perpetrated by Mr. Edgar Sirikwa, proprietor of Jiwe Adventures in Moshi.
The facts of the matter are as below:
1. In 2016, I had engaged the services of Jiwe Adventures for my Kilimanjaro climb. As he had provided a reasonable service, I engaged them for my forthcoming visit to Ngorongoro Crater and Lake Manyara with my wife.
2. Edgar agreed to provide the following services:
- pick-up from Arusha airport and drop off at Serena Manyara
- hotel booking at Serena Manyara for two nights
- half-day safari at Lake Manyara on Day 1
- full day safari at Lake Manyara on Day 2
- transfer to Serena Ngorongoro on Day 3
- hotel booking at Serena Ngorongoro for two nights
- half-day carter safari on Day 3
- full day crater safari on Day 4
- transfer to Moshi on Day 5
- hotel booking at Moshi for one night
- transfer to Kilimanjaro airport on Day 6
3. Edgar wrote that he would send me the hotel booking confirmations as soon as he received an advance of US$335.
4. The deposit amount was sent to his account by bank transfer in January 2018.
5. After confirming receipt of advance on January 18, Edgar stopped replying to my emails and to my Whatsapp messages. I finally called him, and he assured me that he would send the hotel vouchers within a day. However, nothing came.
6. After checking directly with Serena Hotels, I was informed that a booking had been made - but for the wrong dates. Edgar apologised for the mistake.
7. Since February 13 I had been writing to Edgar to confirm if the dates had been changed and a fresh booking made. He did not reply for a month!
8. On March 13, I sent him the following email:
Dear Edgar,
I called you three days ago and you promised to send me the hotel confirmation vouchers by the evening.
Further, you had said that the bookings were made under "Edgar".
Serena Hotels has already confirmed that there are no bookings under that name.
I have forwarded you their email.
As I feel that I am being deceived by you for a long time, I am CANCELLING my visit.
I do not get a good feeling about this - and due to this sad and frustrating experience have no desire to visit Tanzania.
You are requested to kindly return the advance of US$ 335 that I transferred to your bank and acknowledged by you.
Incidentally, after receiving the advance you have not replied to a single mail of mine - I must have sent you over twenty of them. You answered the four phone calls I made to you and each time you promised to email the hotel confirmation vouchers. Sadly, you never kept your word. And, moreover, never made the hotel bookings.
In view of the above, please transfer the amount of $335 to my bank.
Look forward to your early action."
Threatened with cancellation, Edgar replied saying everything will be ok and I should not worry.
9. Meanwhile, Serena Ngorongoro was full on the days we wanted. Edgar suggested, on March 15, we revise our itinerary and first visit Ngorongoro and then Manyara. I agreed. However, he did not send any hotel vouchers - but assured on phone that everything was done.
10. Another couple - Mr and Mrs Ravinder Jain wanted to join us on the trip and transferred US$ 330 to Jiwe Adventures as advance deposit. The payslip conforming transfer of funds was emailed to Edgar on March 30.
11. On March 31, Edgar informs me that we can only do one full day crater drive!!! I sent him copies of his emails of January 15 and March 15 - in which he had confirmed one-half-day and one full day crater drive. That is how the tour was priced. Now he was not honouring his agreement.
12. On April 4, Edgar sends me a Whatsapp saying that since Serena Ngorongoro is full, he will book us at Sopa Lodge - to which I agreed. He said that Sopa had been booked. When I checked directly with Sopa, they said NO booking had been made.
13. On April 12, Edgar Whatsapps me saying Sopa is fully booked and he will now book us in Ngorongoro Wildlife Lodge. I checked with Sopa again and Ms Innocent confirmed that they had rooms available for the days we wanted. Again and again, Edgar had been lying to me, misleading me.
14. The same day I wrote to Edgar saying that it seemed beyond him to make the hotel bookings for us - so I offered to make the hotel bookings myself directly with the hotels - and he should provide only the ground services - and we would adjust the deposit paid to him against that. Edgar agreed to this proposal.
15. Accordingly, I made the bookings directly with Serena Manyara and Sopa Ngorongoro.
16. Between April 13-26, Edgar again did not respond to my emails and text messages.
17. On April 27, he again texted that we would go down into the crater only once - again retracting on his agreement.
18. As he had been consistently lying, misleading me, not keeping his words or honouring the agreement - I felt uncomfortable dealing with him and informed him on April 28 that I did not wish to deal with him and he should return the deposit amount totalling US$665.
19. Edgar kept insisting through Whatsapp messages that he will provide the services and see us at the Arusha airport on May 26.
20. My last email to him was on May 4:
Dear Edgar,
As I have cancelled the arrangements with you, as you have not adhered to our agreement and have been consistently misleading me about the arrangements, you are requested to kindly refund the deposit amount of US$ 635 paid by Mr Ravinder Jain and me. This amount may kindly be handed over to Mr. Donald (Tel: 78*****81).
If this is not done in the next three days.ie. by Monday, May 7, 2018, I will be reporting the matter to Mr. Victor Ketansi at the Tanzania National Park Authority.
I look forward to your early and positive response.
Best wishes.
21. He has not responded after this. Meanwhile, I have arranged with Mr Donald of Friendship Adventures to provide the ground services.
In view of the above, Tanzania National Parks Authority may like to take appropriate action against Jiwe Adventures and assist me in getting the deposit amount back, so I can pay Friendship Adventures.
Mr Edgar Sirikwa's mobile number is: +255 75***1075
Many thanks and regards.
BE
50-65 years of age | Experience level: first safari
Hiking through fields and villages along Kivu lake and inside Nyungwe forest
A tailor-made circuit, following all my whishes,
excellent suggestion to complete the tour with a visit of Butare museum and Nyanza king site,
guide (on Congo-Nile trail) and driver both very professionnal, well informed and considerate,
easy contact with the agency, rapid and clear answers,
I recommend!