CA
20-35 years of age | Experience level: 2-5 safaris
Most memorable experience
We did the chimpanzee and gorilla trek. This was one of the most amazing experiences I have ever had and it would not have been the same if not for our guide phennie who was born knowledgeable and a huge pleasure to be with. He helped fulfill our dreams of Uganda and the gorillas. I will be telling all family and friends about this trip.
SE
50-65 years of age | Experience level: first safari
Very good organised and we felt safe and comfortable all the time. James was excellent driver/guide.
Communications through mail worked well. Got receipt on payments. Picked up at right time and Kibo safari camp Amboseli, where they arranged for us to stay, was very nice. They took care of our whole family all the time. They even arranged airporttransfer for us the day after the safari. If we will go on safari again we will use Seven By Far Travel.
DE
35-50 years of age | Experience level: first safari
Terrible tour operator. We were threatened during our tour!
First of all I would like to make clear that our guide Simon Yuma was incredible and really made our safari an unforgettable experience! THANK YOU SIMON. YOU ARE AN AMAZING PERSON!
Simon has an amazing knowledge about animals and is able to anticipate their behaviour. We saw so many animals super close, which other groups didn’t. I can highly recommend him and I hope that he will find a better employer in the future and here is why:
The company, which was recommended to us, AFRIKA KUKAYE, seemed small but legit. We actually wanted to book with a smaller company then with a big operator.
We heard many times that on group tours people from different companies were just put together in the same car and everyone having a different itinerary. We said to Remsi that we did NOT want to do it this way. Communication went well and we WERE ASSURED by the owner Remsi Sungwa that we would definitively go with this company.
So far - so good. He confirmed everything. However, 1 day before our Safari was supposed to start, and of course AFTER WE PAYED, he told us that we would be going with another company from his „long term and highly trusted business colleague DAVID MARO owner of KILI SLOPE.
This led us to be already suspicious. On the day of the Safari our cook had to leave the car, because we were getting a 7th person in the car due to an „emergency“ they said. I would rather attribute this to their inability to properly organize a tour.
On the first evening of our Safari we talked to the persons in our group. It turns out that EVERYBODY BOOKED WITH A DIFFERENT OPERATOR AND EVERBODY HAD A DIFFENTENT ITINERARY AND PAYED A DIFFRENT PRICE. Nobody actually booked with Kili Slope.
Furthermore most of us were promised 3 full days in Serengeti National Park. During this evening we were told that it would ONLY BE 48h because that’s the way the permits in the park work. THIS IS THE PERFECT EXAMPLE ON HOW THESE TOUR OPERATORS CHEAT THEIR CLIENTS.
Long story shot: Everyone was very angry this evening. I contacted my „agent“ complaining about this. I was assured that everything will be fine an that I just should enjoy my time.
Next day the 7th person who was squeezed in our car had to wait for another group from Arusha in order to join them. We felt really sorry for him, because he HAD TO WAIT IN THE CAMP INSTEAD OF ENJOYING HIS SAFARI DUE TO DISORGANIZATION of his tour operator. This made us even more suspicious, because we had an excursion to Lake Manyara on the last day of our itinerary (actually this was supposed to be on our 2nd day, but who cares for the itinerary, right???) and 3 persons in our group did not. One girl had lake Manyara in her itinerary but apparently she was not going to see it because she only booked 5 days Safari and was going back to Arusha with the rest oft he group
Next day we got a call from the owner of Kili Slope Tours Mr DAVID MARO the long trusted business partner of RAMSI SUNWA from AFRIKA KUKAYE:
! Please read this carefully. We have travelled many counties and have been on many tours but this was: the Mount Everest of REALLY BAD CUSTOMER SERVICE!!
MR DAVID MARO HEAVYL THREATEND ME AND MY GIRLFRIEND VIA THE PHONE. WE WERE REALLY SCARED AND MY GIRLDFRIEND WAS EVEN AFRAID HE WOULD SEND PEOPLE TO BEAT US UP! THIS IS HOW HE SPOKE TO US!
WE WERE INSTRUCTED NOT TO SPEAK TO THE OTHER PEOPLE IN OUR CAR ABOUT ITINERARIES AND THAT WE HAVE KEEP YOUR quote: „MOUTHS SHUT AND NOT TO COMPLAIN ANYMORE!“
FURTHERMORE HE THREATENED US THAT HE WILL SEND A CAR AND TAKE US BACK TO ARUSHA (I GUESS WITHOUT ANY TYPE A REFUND)
I can only advise everyone who reads this to stay away from Afrika Kukaye and Kili Slope Tours. These guys will treat you like cattle and only want your money. They give a sh*** about you. They do not have the slightest customer service thoughts and will even threaten you if you complain!
We did our Safari in February 2019 but, to be honest, we first wanted to be out of East Africa before we publish this review. We know that these Tour Operator have a network in East Africa and at that time we were still afraid of consequences posting a negative review about them.
I guess this shows every reader how strong the threat to us felt.
So please, do not book with these people!!
US
20-35 years of age | Experience level: 2-5 safaris
Great Experience!!!
Booking was great, emails were always answered in a very timely manner.
We were picked up from the airport and brought to our hotel which was super nice.
The equipment rentals were very adequate.
Our tour guide was very knowledgable and friendly.
We were fed 3 warm meals a day on the mountain, prepared very well.
I would recommend Tanzania Horizon Safaris to anyone who is looking to hike Mt. Kilimanjaro!!
SG
50-65 years of age | Experience level: 2-5 safaris
Professionally Operated & Friendly Service
our guide Samuel Mopalo worked and drove tirelessly during our safari trip - he never gave up and he explained the wildlife with knowledge and experience.
the mobile safari camp was comfortable and well set up - food is good (compliment to the kitchen staff)
the camp staff was helpful and courteous
DK
20-35 years of age | Experience level: 2-5 safaris
High efficiency with great service!
We booked our safari/trip to Kenya very last minute. This tour operator was very responsive with communications and sought to fulfill the requirements to our trip as we wanted it. All planning was done a week prior to our trip but with great help and good suggestions from the tour operator!
We were greeted at the airport and escorted to our safari van with our driver for our journey. The car was nice and clean - and the driver was kind, fun and informative! Great company and awesome guide to have on a safari with good knowledge about animals and the country etc.
Great service and the tour indeed lived up to all our expectations. We had an awesome trip with Seven By Far!! Thanks!
20-35 years of age | Experience level: first safari
Safaribando is the best and amazing.
A superb week exploring Ngorongoro. This was my first visit to Ngorongoro Conservation Area, and it was wonderful with Safari bando.
20-35 years of age | Experience level: 2-5 safaris
Would definitely use again
We visited Uganda back in January and would definitely recommend Terrain safaris to friends who were thinking of visiting. They're prices are great and they tailored our trip exactly how we wanted it. Edith was a great help in organizing our trip and answered emails promptly. We ended up doing a 12 day tour and had Moses as our guide. The 4x4 land cruiser we had was great and Moses drove very safely and got us everywhere on time. He also gave us a bit of a bonus game drive one day as we were unlucky not to see any tree climbing lions so Moses really made the effort. As for Uganda itself, it's a beautiful country. So much wildlife to see, the highlights for us being the chimpanzees and gorillas, and it's so green everywhere! Would definitely recommend a visit! Thanks again to everyone at Terrain Safaris who made this trip possible.
ES
20-35 years of age | Experience level: 2-5 safaris
Very nice experience!
We made 3 day Safari, they were talking to us all the time and also with hotel and guides. We went to a nice hotel with awesome food and we had a very kind guide and car for the safari. We also went to visit a masai village!
50-65 years of age | Experience level: first safari
Florent and Snow Africa Advanetures were wonderful to deal with and organised a great safari for us.
Arati Q
1
Pending review
Tanzanian Safari
A group of 7 from Australia and Canada recently travelled to Tanzania for a safari. We had to have this "safari" tailor made to suits our needs and Florent from Snow Africa Adventures organised this trip for us. Right from the start he was very accommodating with our requests and a great communicator.
He arranged for us to be picked up at the airport in Kilimanjaro - then onto a 4 day safari and a drop off to Nairobi. The guides LORRY and CHEEMA he had organised for us were great as were the lodges.
Thank you Florent, Lorry and Cheema for making our safari adventure memorable. I would highly recommend Florent and his team.
Hope to be back one day :)