They offer quality services
The services were awesome . I highly recommend Dancom tours
US
20-35 years of age | Experience level: 2-5 safaris
Great experience!
My experience with eTrip was amazing. The crew was incredibly supportive, I felt completely prepared by the pre-trip communications, and while the trek was challenging, the experience was simple. They made it possible for me to feel capable of summiting and also enjoy the journey to get there. The supplies they provided were effective and the food was great - delicious, filling, warm and gave the energy needed to keep going. You could tell the porters we're proud of who they work for, happy, and willing to do anything necessary for my trek to be successful. I highly recommend eTrip to anyone considering this experience! I would even consider going again if eTrip is putting together my experience.
ES
Beautiful, calm and secure
Very good respect and care for the client and the client needs
US
20-35 years of age | Experience level: 2-5 safaris
Needs better organization/communication
I successfully climbed up Mt. Kilimanjaro last year, but there were many things I felt the company should improve on.
#1: The day they picked me up from the airport, the driver asked if I had paid for the transport. Yes I had. I don't understand why the driver would not know this. I paid for this trip as a complete package. The tour operators should communicate this. I received no pamphlet, brochure, or information packet upon arriving at my hotel. I was told to go to bed and rest and the next morning I would be given an orientation.
#2: The morning of my trek, I woke up to have breakfast and was told I would have an orientation. I was expecting a detailed orientation, but didn't get this. Instead, a man in a business suit sat down next to me at breakfast, asked if I had comfortable shoes and everything I needed. He looked at me and said, "You look fit, you'll be fine. Your guide will be here soon." I was very shocked at how little information and preparation I was getting given how big this trip was to me!
#3: My guide was very nice and very patient. However, he spoke very broken English and could not offer me much guidance other than to walk beside me. My porters, cooks, and servers also did their job fine, but I could see that other trekkers had more guidance, advice, and preparation from their guides. They all had described a proper orientation. Their guides had devices to track their heartbeat and even oxygen supply. I had nothing.
#4: After the trek, I was transported to the hotel for my final night. I confirmed that next morning I would have a transfer to the airport. Again, I was asked if I had already paid for this. Why is there such a breakdown in communication among the staff? Anyway, I confirmed I had paid, and I wanted the pick up for 8am.
#5: The next morning at 7:55am, I report to the reception desk and ask for my driver. It turns out he already left with another customer to the airport! They left without me, and the boss had to call the driver to turn back! Both the other customer and I were frustrated by this lack of communication. Again, the driver asked if I had already paid for the service.
On a good note, prior to me booking, Dickson answered all of my questions thoroughly. He asked for all of my flight details and assured me I would be taken care of. However, his high level of professionalism led me to think that I was signing up with an organized company who managed all the details. But when I arrived in Arusha, it appears they had turned over my business to locals who lacked organization, communication, and professionalism. It's a good thing I'm an overall experienced and independent traveler and trekker who managed with such little guidance and ZERO orientation. But for someone who needs more guidance, this would be a disaster. Also, you are paying over $1000 for this once in a lifetime trek. You definitely need more than something so minimal. I honestly wouldn't recommend this company unless it's to someone I know is an experienced trekker who wants the lowest budget trek and doesn't mind little guidance and organization. I tipped my guides and porters well because they work SO HARD and deserve it. They are not educated, just extremely hard workers. You read stories about the harsh life these guys have without being paid a proper wage. I did not have the heart to complain about the service for fear they would suffer from my criticism. Truly, it is the responsibility of the tour operators.
20-35 years of age | Experience level: 2-5 safaris
Fantastic! Incredible experience, far exceeded my expectations.
Wonderful trip, incredible location, scenery and wildlife viewing opportunities. The camping locations were perfect, and we were treated to incredible sunrises and sunsets over the Zambezi every day. Paddling in the canoes was relaxing, rejuvenating and exhilarating. The staff on the trip went beyond my expectations and their service was fantastic. Same can be said for those organising the booking prior to departure - really went above and beyond to help me. Cannot recommend highly enough, the week I spent on the Zambezi was definitely one of the highlights of my two month Africa tour!
20-35 years of age | Experience level: 2-5 safaris
Excellent trip around Uganda. Well organised and planned with great mid-range accomodation
Excellent trip. Really listened to our needs and produced an itinerary line with exactly what we wanted. Level of accommodation was excellent and the activities included were perfect. Gershom, our driver, was very friendly and knowledgeable.
A perfect trip and highly recommended.
20-35 years of age | Experience level: 2-5 safaris
Excellent Mountain Hike with Dancom Tours and Travel
I was referred to Dancom Tours and Travel by a friend, and decided to try them out. I got on board a pre-arranged hike to Mt. Longonot, with several other adventurous people. And right from the start, I could tell that Dancom Tours and Travel was exceptional in its services. The company's staff were all professional, friendly, and very helpful all through the preparations and the actual hike. And during the actual hike, a lot of interesting information was shared. Genuine camaraderie was formed between all of us who participated in the hike.
I would readily recommend Dancom Tours and Travel to anyone seeking a hassle-free expedition to the wild in the general East African region. And I myself will certainly take them up in my next planned expedition.
DE
20-35 years of age | Experience level: first safari
Excellent, Friendly service,nice people.
Yes it was all very nice and very friendly service. We enjoyed alot
US
35-50 years of age | Experience level: first safari
Took a family vacation in Kenya for the 1st time. Great adventure. see you soon.
Communication, service and cordination was excellent.
50-65 years of age | Experience level: first safari
Everything we hoped for and more.
We stayed at Bayethe lodge - quite a drive on rough-ish tracks from the main road (a positive!)
Our ranger was superb - great knowledge and personality, also properly respectful of the animals. Organisation of game drive programme was very good and we were able to get close up experience of elephant, zebra, giraffe, black and white rhino, hippo, lions and cheetahs.
Accommodation and food was very good with plenty of opportunity to spend time with fellow guests at meal times.
Staff were friendly and helpful.
Weather was great - warm/hot during the day, chilly mornings and evenings.
Overall - fantastic experience.
