IT
Do not use
A dishonest man, a crook. We booked a 11-day tour with Enrico’s Tour and Safari, fully paid in advance. What happened was incredible. When we arrived we found out that he had not booked two guides and two cars as planned, and not all hotels rooms and dinner were paid for as well as all the activities. This person calls himself Clarence or Enrico, and acts at the expense of tourists. He left us in a torrential rain in an unassembled tent with no beds. We ended up paying the accommodation and visits again. Do not trust him.
CA
50-65 years of age | Experience level: 2-5 safaris
Most Misrepresented Unorganized Tour Ever Experienced
The tour "12 Days Best of Kenya and Tanzania" was without a doubt the most MISREPRESENTED and POORLY ORGANIZED tour I have EVER experienced. Our transfers were all late and we constantly had to pry the itinerary information from our guides - especially in Tanzania. Once off the paved roads, the roughest roads, travelled at break-neck speeds to get to the next park on time, left us with headaches and feeling like we had concussions. The Accommodations posted were NOT where we stayed. Our $400 per day got us backpacker, communal, horrible campsites/campgrounds (NOT CAMPS as they advertised), sleeping on the ground with a 1 inch ripped foam pad, sleeping bags that were so over-laundered the fill was lumpy (mine was pink with fun-fur around the top), NO pillows, NO towels provided and NO notice given that they would NOT be provided (at Ngorongoro Crater in in Serengeti Park). Further we were required to leave one of our duffel bags behind at the first camp, as we were told there was no room for our luggage - also were never informed there were space restrictions. Our itineraries were always changing and our last transfer information - back to Nairobi - was not received until 10pm at night. After spending an hour at a repair shop to fix the safari truck and told the Tour Rep would come to the hotel with our transfer information - he refused to attend the hotel and texted our transfer information at 10 pm.
After many persistent complaints made with the booking company -TourRadar - where WE provided internet research with photos, to provide proof of East Africa Safari Bookers' - and their counterpart in Tanzanias' MISREPRESENTATION and fly-by-night operation', we were given a partial refund.
We do see that their descriptions have now changed for this tour to indicate 'basic' accommodations, but let me inform anyone who is considering booking this tour - your accommodation in Amboseli - while being a cute camp at the base of Kilimanjero - the floors in the cabins are so slanted you will roll across your bed, The 'campsite' in Ngorongoro Crater and Serengeti is backpacker/ communal where all the camp staff make so much noise you will not sleep before 11 pm and then will be jarred awake at about 4:30 am. Your tent could be set as far as 100 yards/meters from the washroom buildings - so be sure to say your prayers if you need to use the bathroom in the middle of the night. This tour is rated for AGES 2 to 85. I would love to see a 2 year old or 85 year old survive these accommodations.
The only good part of this trip were the animals we were able to see, though our tour guide/driver in Tanzania did little to position the vehicle for good photos - we had to keep asking to move ahead of back.
Please see the photos posted on the TourRadar review platform to see for yourself what we paid for and WHAT WE GOT!!!!
AT
50-65 years of age
Terrible Organization and Not Holding the Promises
We went as two families with 3 children in August 2019 to Namibia and Botswana. Andre von Flotow and his team were in charge to organize the entire trip. We paid everything in advance. Never do this to this Impala Tours!
We had multiple issues along our trip. I will start mentioning them one by one in seperate reviews, as they touch different aspects.
As a start:
1) We were suggested to take a guide for our trip through Botswana and paid for 7 days.
The guide
- arrived one day late
- was not briefed where to go, We had to tell him the trip. We had the maps to tell him the way.
- did not have own coordinates of the night bookings. As the bookings were not correctly done by Andre and his team for 2 of the four locations, we had to find alternatives those days. Not nice if you have kids dont knwo where to stay and you see the sun setting.
Andre did therefore not prepare properly this guide, the guide tried to do his best!
The guide left after 4 of 7 days, although lodge bookings were done for him and we paid them to Andre. We did not receive any money back, although we took a long time to argue on this.
In fact, Andre cuts any communication related to those topics.
Be careful, use other organizers.
Please send personal message, in case you want to discuss.
Best wishes
Christoph
RU
20-35 years of age | Experience level: first safari
Awfull experience, cheaters!
I had a tour with this "company" in december.
First of all, they do not do tours, they just resell tours of the BIG TIME Safaris - https://www.safaribookings.com/p570
Or maybe it is the same company operating under 2 names...
Due to bad communication from their side I lost 1 day of my safari + I had to pay 350$ extra for their mistake! They did not send me any compensation. Instead - they just started to ignore me once the issue appeared they, so I had to find solution by myself.
I Higly DO NOT Recoomend neither this company as well as Big Time Safaris!
EC
50-65 years of age | Experience level: first safari
THIEFS LADRONES TOTALES
ARE THE REAL THIEFS , SCAMMERS, LIARS AND MORE, BE CAREFULL
i wish i could forget it all!
Unprofessional and broad day light thief is what i can say about Kevin Naibei.My USD 3000 was pocketed by kevin and gave me a forged hotel reservation.on top of that he never bought my air ticket to bangkok where i had wanted to go on holiday in December 2019.So heartless that he didn't care what would happen to me in a foreign country had i presented that forged reservation.
SE
50-65 years of age | Experience level: 2-5 safaris
Warning !! I paid for a safari. They never showed up or answered my call.
This is probably a scam company. They never delivered the agreed and paid for safari to the mountain gorillas.
FR
65+ years of age | Experience level: 2-5 safaris
Horrible, wet, muddy NDUTU CAMPING!! Sold as LUXURY!!!!! Tented camp (camping,) during rainy season!
Awful experience with their driver Jon who asks his clients to open top roof, to load and unload luggage etc etc...Not helpful at all! Furthermore, WildLands safaris own their lodges and tented camps, and Ndutu Camping. So, they do not matter how many hours you’ll be in their car! They just want you to go toTHEIR OWN PROPERTIES!!! Their only preoccupation????? TO MAKE PROFIT! For instance: there are a lot of lodges in the Sereguenti Park that you are going to visit. Since they do not have any lodge in the Serengueti park, they put you in THEIR lodge (Ngorongoro Forest Lodge) 2 hours driving to go to Serengueti Park and 2 hours to go back to THEIR lodge!!!! And after an awful night in their wet, muddy Ndutu Camping, you telle them that you aren’t going to pass an other night in this Ndutu Camping, because of the tents full of water and mud, they just ask you: « you want to leave? But who will PAY?? » Only profit! Profit!! And I DO NOT CARE IF MY NAME IS GIVEN!!!!
US
65+ years of age | Experience level: first safari
Under no conditions use this company. I was ripped off.
Absolutely dishones about what i paid for. Completely dishonest.
NL
20-35 years of age | Experience level: first safari
Scam
We booked with them based on a friend’s recommendation. We booked for 6 days, and we booked a balloon ride. Upon arrival we discussed the planning. However on the balloon trip it was weird they said we had to go to the balloon center when we got in the Serengeti. And make an appointment. Serengeti was day 3. So we visited some parks and upon arrival at the Serengeti it was already weird. We had to wait 2 hours for cash. So we go in the park and ask our driver to go the balloon centers. He confessed that everything was booked months in advance. Okay fine, but then we expect the money back as they didn’t book it. So on our ride back to the airport we would meet the owner. He stalls it, making us wait an hour and almost missing our flight. He didn’t want to pay/didn’t have the money. So we were scammed out 1000 usd. Before flying out of Tanzania I emailed the firm for a compensation. After some pressure from my end they agreed to pay in installments. 4 installments of 250$. The first 2 went fine, the 3rd took 4 months and the last one I am still awaiting. For over 6 months. They said they could not pay the last installment due to cash shortage but that was 6 months ago. Since then they are not replying on emails.
So DO NOT BOOK ANYTHING WITH THIS FIRM. THEY SCAM YOU AND ARE PROBABLY BANKRUPT.