CN
20-35 years of age | Experience level: first safari
Out of Africa, love the country after safari
It was our first trip in Kenya, love the country, love the people, love the safari! We can't wait to go back again for another safari! Thank you very much Sino Africa for giving us the perfect holiday! One more things, the tour guide, Mr Li is fantastic.
US
20-35 years of age | Experience level: first safari
Our group was scammed out of $700 USD at the end of our 3 day stay at Masai Mara -AVOID THIS COMPANY
While I would have loved to leave a positive review after my 3 day stay at Masai Mara, I cannot and will not support or endorse a booking with this company after my experience being scammed at the end of the stay. The group of young women (a total of 5 of us) booked our 3 day tour with Masai Mara since Oct 2019, paying nearly $600 USD that included all lodging accommodations, game adventures, meals and travel to and from our hotel. Not included was the gracious tip we provided to our server, driver and individuals who aided with our luggage during the course of our stay. On the first evening of our stay (Wednesday 2/2/2020)we were told by our driver Dennis (not the owner of the company)t that there was an "issue" with processing our tickets that served as entrance to and from the safari. This issue in no way had anything to do with us of course because we had paid all fees months in advance but clearly this company operates at a deficit and did not have enough revenue to pay for entrance fees that should have been taken care of months before. The issue would now require that each of us pay $140 USD (a total of $700) that would be refunded back to us. Given that none of us had $140 USD in cash, we asked if it would be possible to pay by card to which they responded yes. From this moment it was clear that none of us had enough cash to pay for the park entrance fees that should have already been handled so I would assume if this was a priority they would be diligent about making sure they recieved the payment as soon as possible. The following day (Thursday 2/13/2020), which apparently so happened to be the last day we could pay by card, we never heard anything from Dennis or who we now know as the business owner, Noah Kuti, about this matter. Now we get to our final day (Friday 2/14/2020)...after breakfast we did a brief tour through the safari and began making our way to Naroibi since it was a 6 hour drive away. Roughly an hour later at our first stop (for souvenirs - this is included in the cost), Dennis brings up the payment matter to one of us who had remained in the vehicle during the stop. At this time he stresses that it cannot be paid by card anymore and that we would have to take out cash at an atm or else we would not be able to get back to Nairobi. This was absolutely unacceptable, disgusting, unprofessional and rude. To assume that because we were american we had $700 amongst the 5 us easily laying around to make up for the companys mistake still to this day completely irritates my core. To make a long story short, Dennis ends up bringing us to an atm where one of us is successfully able to withdraw the money after a handful of attempts. Dennis then wires the money to Noah who is able to process the entrance fees. During this time Dennis passes Noah the phones who tells us that he will meet us our hotel at 6:30pm that evening to give us back that full amount in addition to the bank fees we accrued (an additional 40 USD). Please note: We are scheduled to leave nairobi on a 7am flight the following morning and we would make it to our hotel a little before 5pm on that Friday. Now that the payment is made, Dennis drives us to our hotel and provides us with both his and Noahs contact information before leaving. 6:30pm arrives and nothing. At 7:10pm we decide to give Noah a call who tells us that he is at the bank and will be there by 8pm. A little after 8pm while we are eating dinner Noah calls and gives us an excuse about not being able to retrieve money from the bank location he was in. He asks for the account number that we withdrew the money from which we quickly denied as we are told by our banks here in the states to never provide that information. We have since tried to follow up with him (Noah) via email to which the two emails he have responded back have been short and to the effect of "we are working on your issue", despite us providing multiple options for him to send the money to us (cashapp, paypal, venmo etc.). It has now been over two weeks and we are still short over $740 as a group for a 3 day safari trip that we paid nearly $3,200 for (including tips). We have now taken this to our banks to report this company as spam and intend to take every single measure to ensure this never happens to anyone again! While we enjoyed seeing the animals this experience was absolutely despicable and a disgrace - my goal is to see that Wildebeest Safaris goes out of business so that company's with integrity can thrive.
CN
35-50 years of age | Experience level: first safari
Unforgettable trip, looking forward to returning to Africa
Recalling the trip to Kenya's prairie in the summer of 2018 is really exciting and nostalgic. Sino Africa arranged Mr. Kennedy as the driver and tour guide of our family of three. He was very kind and talkative, took us all the way to search for wild animals, and warmly invited us to visit his home in Nyahurulu. We will definitely come back to Tanzania with Mr. Kennedy
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US
20-35 years of age | Experience level: first safari
OMG it was great! My wife and I had wonderful experience there. LI is our tour guide. He is great!
OMG it was great! My wife and I had wonderful experience there. LI is our tour guide. He is funny and knowledgeable. We had know a lot things about Kenya since this vacation. Love it so much! Really want to go back again.
FR
20-35 years of age | Experience level: 2-5 safaris
Awesome
We highly recommend Top Cream agency for its seriousness and its excellent services. We called upon this agency during the week of February 9-16, 2020 and everything went perfectly well. The program was very well designed and the guide David was really very friendly and very competent. This is a serious agency that takes good care of its clients, you can call on them with your eyes closed !
US
20-35 years of age | Experience level: 2-5 safaris
3 days olpejeta and Mount Kenya safari club
This is my second time with this wonderful company.what a wonderful safari, accomodation,food,staffs and the guide.
We visited the the olpejeta and Mount Kenya safari club.
At the olpejeta we saw chepanzees lion, elephants and lots of gazelles spicies.
I would highly once again recommend flexivel Kenya safari to any one will to do a safari with them..thanks Rachel for a wonderful itinerary, we will be back next summer
FI
20-35 years of age | Experience level: first safari
Exelent service and driver with knowledge and skill to make our trip awesome
All went as we hoped, so nothing bad to say. Driver got us where we wanted and answered well in our guestions.
CN
20-35 years of age | Experience level: first safari
Wonderful journey
The trip to Africa was my best journey. Kenya's local customs are fascinating, the original ecology of Masai Mara is fascinating, and Fairmont in Mount Kenya is unforgettable. Thanks for the hospitality of the travel agency and will go again.
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CN
35-50 years of age | Experience level: first safari
Low Season With Great Expereince!
I remember that our safari experience was not very smooth because the weather was bad. April is the raining season, but we could only travel to Kenya in April. Sino Africa and their driver tried their best and we really appreciated. We could feel their effort to make us happy. We saw everything, apart from the migration, I could not complain anything. When one of my family member was not feeling well, their company called us everyday to ask her sitation, and they acted fast to call hotel nurse to check. Thank you Sino Africa, we are very appreciated, and we would recommend them to anybody!
KR
20-35 years of age | Experience level: 2-5 safaris
What a beautiful country and wonderful people
I should have written this review back in December when the details were still fresh however let me take this unexpected break to offer our (wife & I) appreciation for an intense week of amazing safari in Tanzania!
The itinerary to Tarangire, Serengeti and Ngorongoro Crater was perfect; we did not want to leave after the safari, we wish we did two weeks instead of one week in the exquisite lodges that you hooked us up with.
Game drives with Nolasco were action packed with amazing wildlife experiences. He is also a birding enthusiast and treated us to great descriptions of the more than 200 species of birds. We took so many amazing photos on tour and we’ve shared some on this post.
We hope to be back soon to Tanzania.