AT
20-35 years of age | Experience level: 2-5 safaris
Amazing experience with Sunny Safaris! A dream came true!
We have been on Safari this August for 5 days and did choose Sunny Safari because of its great reviews on the Internet.
We were in contact with the lovely Jessica and booked everything through her. Everything went very smooth and she offered us any help that we needed regarding our Safari Trip.
Our driver Abbas took us from the Airport to our Safari Adventure, which lasted 5 days. We went trough the Tarangire Nationalpark, continued to the Ngorongoro Crater and Serengeti. Abbas was a great driver and had a lot of experience. And we were really surprised and amazed about this German skills!
Unforgetable experience, great service & best driver! We can really recommend by going with Sunny Safaris!
20-35 years of age | Experience level: first safari
They've been very helpful and efficient from the very beginning till the very end.
The communication was great, I always got very quick replies to my emails.. I never heard about Shemeji before but I found it during my research online and trusted all the positive reviews. We are very happy customer and would definitely recommend them also for the great deal pricewise vs the great quality of the service and all the accommodation.
CN
20-35 years of age | Experience level: first safari
The best trip
I contacted nearly 20 travel agencies on the list of travel agencies recommended by the Kenya Tourism Board. Muli of Celebirity tours is the most professional and friendly one I have ever communicated with. I booked the itinerary in March. Five people were together. We packed a land tour. At first, I was worried. I was afraid of them being unprofessional or the schedule was unreasonable, but I found out that it was completely the opposite. Our driver, Joseph, has eagle-like eyes and a sixth sense of leopard. We all thought he could feel the presence of animals. We went to Amboseli, Naivasha, Nakuru, Samburu and Masai Mara, and each national park is well worth going. I highly recommend Chinese friends to choose this travel agency. If you have any questions, please feel free to contact me, I can share my itinerary and experience for everyone. And share some of the photos taken on our journey.
AT
under20 years of age | Experience level: first safari
Two exciting and delightful days in Kenia
I would fully recommend you taking this tour operator, because it was a beautiful trip!
The communication with the driver was very good, there weren't any problems. We had a nice time together.
One day we went to Mount Longonott, the other to Crescent Island at Lake Naivasha. It was a very interesting experience. We saw giraffes, zebras, wilder beasts, gazelles and many more animals on Crescent Island. Totally would go there again and book the same driver/ company.
AE
20-35 years of age | Experience level: over 5 safaris
Mara-Naivasha-Nakuru- Amboseli 6 day trip in August 2018
We came across Axis Africa through Safaribookings.com while browsing through different tour operators and went with them based on the quality of interactions we had with Lennox. This was our first trip to Africa and wildlife viewing was the main purpose and view them we did and how!
Lennox was able to tend to all our queries before the trip and organised our pick up/drop off without any hassles and coordinated with us wherever needed. He was prompt in all his interactions.
We had asked for Kikitu or Issac as our guides since they both had great reviews from visitors who wrote here. Lennox mentioned that he will try to arrange for them or even otherwise, assign us a good one as they are all experienced. Although we didn't get our requested guides, we were very happy with James, the gentleman who was assigned to our group of 8.
We had James as our driver and guide for all the 6 days. He was cheerful, professional, knowledgeable, polite, patient and gracious. We had a great time with him and were so fortunate to have sighted all the Big 5 on Day 2 of our Safari in Masai Mara. He informed us about the species, their gestation period, the number of young ones born with each gestation, hunting skills, any distinctive identification for that particular mammal etc.
Our guide gets a 5-star rating for his demeanour and efforts.
All our accommodations were catered to according to what was described in the itinerary. Lenchada camp was a rustic and comfortable stay. We had asked for a vegetarian diet for our entire trip and we always had vegetarian options to meet our requirements. Although I would suggest that they mark all the vegetarian dishes with an identifying label so there is no miscommunication.
The crescent Island boat ride via Naivasha gave us an opportunity to view some beautiful birds. The guide who took us out on boating was not very forthcoming with information about the birds and we had to keep asking him questions for him to engage with us or be audible. He could have generated far more interest from us for the birding in the time frame available but perhaps his approach was too laid back for our needs/expectation.
The accommodation in Nakuru was a fairly decent one as well. We were only there for 1 night and the next day saw some beautiful white rhinos, flamingoes, bison and birds at the Nakuru national park.
Our trip to Amboseli was quite long due to narrow roads which are shared with heavy-duty vehicles and the traffic is unpredictable. We could not do the safari on the evening of reaching Amboseli as we reached quite late. So it was the Nakuru NP morning safari and the rest of the day was occupied with travel.
We were supposed to stay at Kimana budget camp as per our itinerary in Amboseli. Although we had checked their website to look at their facilities, we saw their TripAdvisor reviews only when we were en route to Amboseli. We were quite trepid about the reviews and spoke to Lennox and mentioned that we would like him to consider a decent budget accommodation in case this one turns out to be unappealing. We were happy to go with budget camps as long as they are hygienic/clean and have functioning basic utilities. The reviews we read sort of told us that this may be difficult to find at Kimana.
We reached the accommodation and the only room available had a broken toilet seat and a flush that was hard to use, shower which was leaking water which could be heard throughout the room and the room was quite rundown. We had to express our dissatisfaction that there was no due diligence done with regards to accommodation in Amboseli and we were informed by Lennox that the other options at the last minute would cost us extra as Kimana camp will not refund (the amount quoted for a room is ridiculous considering how rundown the place is) Axis Safaris even if we don't stay and even when they can't fix any of the obvious issues with the accommodation. We ended up pitching half of the amount for our new accommodation in AA lodges just so we could get a good nights rest and not let Axis/Lennox bear all the losses even though technically they should have done their diligence on the upkeep of Kimana or found a way to mitigate their losses based on the business relationship they share with the Hotels/camps.
This was the only hiccup we faced during our whole trip. We were able to sort it out but they would have earned a 5-star rating if not for this incident.
I would suggest that Axis personally visit each of the hotels/camps/rooms and see what is on offer and then properly communicate the same with their guests. The onus is not on the guest to get information about the type/upkeep of the accommodation. Websites always showcase glossy pictures but on-ground realities might vary to a great extent and tour operators should take cognisance of that. That is what we rely on the tour operator for in a foreign country. The guests won't know exactly which hotel they will be visiting as they mention the name of a particular hotel and mention 'or similar properties' in the itinerary in most cases.
I, however, do appreciate that Lennox sorted out an accommodation in the end and the fag end of the trip went smoothly in the company of huge elephant groups and a gorgeous sunrise at Amboseli. Mount Kilimanjaro refused to appear during our stay there but hey, I know we will be visiting Kenya and Africa again and am sure Axis would find a way to put together another fabulous trip for us.
35-50 years of age | Experience level: first safari
Fun, organized and best guide I could have asked for!
My mother and I had so much fun. We had variety every day from drives, hikes, river excursions and more. Our guide was very prompt each day and made sure we were prepared for the day’s activities. He was very knowledgeable about he animals. I learned a ton! Can’t wait to visit Africa again. I would definitely use Twaha again and will be recommending him to friends!
20-35 years of age | Experience level: first safari
A wonderful trip
We planned a 3 day 2 nights safari trip to Serengeti and Ngorongoro with an additional day for visiting Old Dupai Gorge and Shifting Sands. Hamadi, the owner, was wonderful and so patient in answering any and all questions we had before the trip. Our guide Emmanuel, and the cook Haji, are two of the best people you can find. Emmanuel has been doing this for a long time so his knowledge and eye for spotting animals is amazing! His sense of humor is also fantastic and makes for it an overall fun and relaxing trip. Haji cooks delicious and also has great stories to share. We couldn't be happier to have selected Face of Africa Adventures!
HK
35-50 years of age | Experience level: over 5 safaris
Classic Namibia Safari
Our representative from Nature Travel Namibia (hereafter NTN) is excellently professional. She continuously communicates with us on refining the itinerary and bookings, at the same time arrange our places of visits according to the tightly available lodges. Even during our trip when she is away on annual leave, another representative was assigned to us so we can contact her any time for any questions. 5-star service.
Lodges choices are marvellous too. Except due to very limited availability for all other lodges for one particular night, all lodges we stayed were specially themed with well equipped facilities and delicious food. Even on that particular night when we stay in a simple camp, it was also a valuable experience. As it was our honeymoon trip, NTN has informed all the lodges and tour operators and each and every single one of them have prepared special arrangements to help us celebrate this special occasion.
Vehicle they provided us function very well too. A manual 4X4 that can go through all kinds of road condition in Namibia, with only 3000+ km usage, I practically doubled it after the trip. A little problem is with the GPS, which directed us twice away from main road but through non-existing routes through the wild, but at least we were able to continue.
I definitely recommend NTN to anyone who are considering travel to Namibia, you won't regret engaging them.
IT
50-65 years of age | Experience level: first safari
Simply Perfect
First time for us in Africa and everything has been organized in a perfect mode. Excellent communication, sharp services, amazing Safari and, important for us, two different Lodges 5 stars.
Great Kerry,many thanks!
20-35 years of age | Experience level: first safari
The experience was awesome I really enjoyed myself and planning for another tour before the end of t
The communication and services are credible and orderly