20-35 years of age | Experience level: over 5 safaris
Simply marvelous
Our vacation in Dar Es Salaam was so seamless thanks to them. Their customer care is top tier, special thanks to Linah who handled our stay and logistics which were so smooth from the pick up. I highly recommend Engatuny luxury safaris
US
65+ years of age | Experience level: 2-5 safaris
Superlative!
Fantastic trip to Ngorongoro with Arisi Safaris. Moses my driver and tour guide was outstanding at spotting animals that others seemed to miss. All arrangements smooth and plain sailing from the pick up at my hotel in Arusha to the drop off at Arusha airport. An unbeatable experience. (And the packed lunches were superb too!)
NZ
50-65 years of age | Experience level: first safari
Untrue and dishonest to secure our budged joining safari booking
In Aug 2023 my wife and I signed with African Paradise Safaris (APS) to join a 6-day budget safari of Masai Mara, Nakuru and Amboseli National Parks. We loved the parks, saw plenty of animals, and enjoyed the park environments. We were very disappointed with the arrangements made by APS, the blatant untruths told to us in order to secure our safari booking, and the unprofessional manner in which they avoided addressing issues that we had regarding their safari arrangements.
Prior to arriving in Kenya, APS was very communicative in answering all of my questions. On the basis of the information they provided, we signed up to join their budget safari. Unfortunately, it turned out that a lot of the information provided to us was completely untrue.
APS guaranteed that we would be in a safari van with a maximum of 6 passengers, but the van had 8 seats and 8 passengers, which makes the small van too crowded, particularly when you are trying to stand on the game drives. It also means that at least two people sit in the middle, without direct access to a window.
We were told that the safari would be operated by APS and not by another company. On the day, APS was nowhere to be seen, and we were told that we were joining a safari operated by Big Time Safaris. There were people from 3 different safari companies in the van, all with different itineraries. When we raised these issues with Big Time Safaris, they told us to contact the safari companies that we had booked with. (APS).
We were told by APS that all participants in the safari would stay with the safari throughout. This wasn't true, with some people leaving the safari at different points.
We were told by APS that everyone would be staying the same accommodation on the safari (so time wouldn't be wasted picking people up before the game drives). This wasn't true. People were staying in up to three different lodges and both budget and moderate accommodation each night.
In our itinerary we paid for 7 game drives. 3 at Maasai Mara, 1 at Nakuru and 3 at Amboseli. Our safari van broke down on two occasions, taking a total of 5 hours to repair on the roadside. As a result, two evening game drives in Masai Mara and Nakuru were shorter than they should have been. Due to changes to the itinerary as a result of vehicle repairs, and to changes in Masai Mara ticketing fees that were not communicated to us by APS, we missed a further two game drives completely - 1 in Masai Mara, and one in Amboseli. When we brought all of these issues up with African Paradise Safaris, they completely ignored us, and would not correspond with us regarding all the misinformation they had provided, the issues with the vehicle, or the missed game drives. In fact, we never met or saw any APS staff at any time either before or after our safari. The other members of our safari were met by staff from their companies at the drop off in Nairobi and at least one received some compensation for their missed game drives. APS was nowhere to be seen.
APS have many great reviews and I suspect that if we had booked a private safari with African Paradise, our experience would have been completely different, but be aware that if you are booking a budget joining safari, there is a good chance that APS will tell you whatever they think will secure a safari booking, but it will not necessarily be the truth. I would recommend you look for a more trustworthy company for a joining safari.
CN
20-35 years of age | Experience level: first safari
It is not a pleasant tour which offered by this agency.
It is not a pleasant tour which offered by this agency.
First, the person who contact me during my booking sent a full itinerary of our 7-day trip. According to the itinerary, our transport vehicle is 4x4 Landcruiser, which is written in large bold font in the email. However, they offered us a small ugly van during all 7 days. They changed our vehicle without any inform, so we are demoted to a lower van but not any refund. We paid for the 4x4 Landcruiser, but got a small van finally.
Second, our guide always showed dirty look at most time like that he was not pleasant with us. And during the tour, he provided little useful lesson or knowledge about the safari. We don't think he is a competent guide. Even there is a time when he set a departure time as 4pm, we arrived at the van at 4:03pm. He blamed me that we were not on time. He made us feel that he was not offering service but disciplining even that we gave him tips everyday. Once we changed the tip time from morning to the evening, he asked us in the afternoon that why no tip that day.
By the way, we lost our card reader and mosquito repellent in the car when we are at hotel.
To sum up, the experience during this safari trip is not as pleasant as we expect.
Next year when I take my family here, I will not choose this agency any more.
CA
20-35 years of age | Experience level: over 5 safaris
Simply the best
I had come back home to kenya for my summer break and thought of tagging along some friends. I chose Engatuny as their packages were quite reasonable. My travels were so seamless and smooth, they were always available to sort out any issue that arose and they customised our stay according to our liking. They also had an itinerary with different amazing activities throughout our trip. I'll definitely be taking another trip with them. They are a great team
HU
20-35 years of age | Experience level: first safari
We had such an amazing tour guide on our trip. His knowledge and passion for the ci
The whole experience was easy. The communication by phone as well as online was excellent and the services offered were exactly as promised.
During the safari's a great guide did his utmost best to show as much as possible and gave us a lot of explanation. I would definitely recommend RO Scavenger to anyone. Thank you for making our trip so wonderful!
50-65 years of age | Experience level: over 5 safaris
A trustworthy company who do their best to make your trip the best
From start to finish everything was fantastic about this trip. Communication was great beforehand and everything was well-handled.
Didan and Zedius made sure we saw everything we were due to see and went everywhere we were due to go, even changing our itinerary for us when we were there so we could add in more of what we were interested in.
We had some amazing experiences. some fantastic food and stayed in some super accommodation all for a reasonable price.
Highly recommended.
PA
50-65 years of age | Experience level: 2-5 safaris
Great person
Nice guide, nice place. Profesional and kind. We has a good moment with Joseph.
FR
35-50 years of age | Experience level: first safari
Great experience with Joseph in Nairobi National Park. He spotted lots of animal and gave great info
Great experience with Joseph in Nairobi National Park. He spotted lots of wild animals and provided a wealth of information about them. He drew as close to the animals as possible without endangering or distributing them (and us) and stopped whenever we wanted to take pictures of the wild life. 10/10
DE
20-35 years of age | Experience level: 2-5 safaris
Excellent!
We did a private safari of five days and have been to Tarangire, the central and northern Serengeti and Ngorongoro. All was perfect. Right from the beginning of planing the communication was easy and Salim adviced us well. He gave us different options and choices, so we could plan the best tour to our wishes.
The Safari itself was awesome. Jonathan has been a great guide. He explained everything about the animals and the landscape but also gave us the space to relax and enjoy ourselves. The lodges have all been very good choosen and we loved falling a sleep and getting awake by the Sound of nature.
Thank you so much for making our trip unforgettable.