50-65 years of age | Experience level: first safari
We were very well looked after by our host Charles. We received an excellent service.
Very good. We were looked after from start to finish and had a great time.
CL
20-35 years of age | Experience level: first safari
They love what they do! and give an a spectacular service
If we had to describe the experience in a few words, it is with a "They love what they do". That makes your trip perfect. Everything very well coordinated.
Anton was an incredible guide, it shows that he loves his work, he shows it minute by minute, always very clear and very concerned about us. He took us to wonderful viewpoints in Kruger, which it seems that only he knows. We do not speak English very very well, and Anton talked to us slower so we could understand. This is how we communicate perfectly.
Ben (the assistant) was also great, very neat when cooking, kind, worried ... great. The food was always delicious!!
Anton and Ben were even more excited than we were to see animals. It is evident that they enjoy it and that they make an effort so that we also enjoy it.
The service we received was of the highest quality. They have a 10 out of 10.
Thanks to all team from, Wild Planet Safaris. They gave us a great safari.
20-35 years of age | Experience level: first safari
Perfect safari getaway
Perfect experience with Magic Wildlife Safaris in the beautiful Uganda. Plenty to see, and just an all around magic safari. Won't disappoint!
AR
20-35 years of age | Experience level: first safari
Horrible experience
Me and a friend ended up with Abraham Shaidi's company (Sandland) as a third party booking. We didn't knew about them at the beginning.
The first day it took us 12 hours to arrive from Arusha to Serengeti, because we made like 6 stops waiting for everything that was supposed to be arranged before (the chef, the food, the vegetables, going to the office, etc).. so we only got to see the animals that day for only one hour.
In the meanwhile, in the same car there was a lady that had a totally different itinerary than ours. We were supposed to be 2 days in Serengeti and 1 in Nogorongo, in campsites. Hers was 3 days in Serengeti and 1 in Nogorongo, in lodges. Nobody (even the guide) knew what will happen with this differences..
Finally it happened that our third day we were supposed to go very early to nogorongo and spent the day there, but we had to wait for almost 4 hours for Shaidi to pay the Lodge of the lady so they would let her and the guide go. For that reason, we couldn't do the crater that day so we had to stay one more day. The chef didn't have food enough because he calculated for 3 days, not 4. And we didn't have any mattress for the third night!
The guide was payed only for three days so he had to return to Arusha an leave us in nogorongo de third night. We didn't know what was going to happen the next day. Finally when we woke up the 4day the other lady was again waiting for Shaidi to pay the Lodge. Another driver went to pick her up and pay for it. Then they came to pick us up, but the crater permit wasn't payed.. so we have to wait again almost 3 hours, and finally we had been in the crater only for 2.
The new driver was just a driver, he didn't know anything about animals.
To sum up, this company and Abraham Shaidi are a shame. Please don't book with them. Nobody knows what he does with the money. Is nonsense.
CA
50-65 years of age | Experience level: first safari
Classic Journeys and their amazing staff strive for excellence and exceeded our expectations !!
Classic Journeys was nothing short of “Amazing” to deal with. They helped us put together a “trip of a lifetime” to Africa and selected top notch accommodations while in Kenya and Tanzania, that exceeded our expectations! Charles & Newton in the office helped to customize a private 4 person Safari & were always prompt in responding to our requests and questions...no matter what time of day. They always gave us good advice and suggestions. The guide they assigned to us while in Tanzania was Jonas who we instantly “fell in love” with!! Jonas was born to be a Safari Guide and spent long game drive days with us while in the Serengeti ensuring our safety at all times and having the utmost respect for the beautiful landscape and the animals that live there. It appeared to us that Classic Journeys selects their guides with this in mind. While in the Masi Mara, Sammy was our wonderful guide! With his passion for photography, Sammy was able to take us to places and help us take pictures that look like they are right out of National Geographic magazine!! Not to mention...Sammy tracking down a black Rino for 2 days to fulfill our “big five” sightings!!! While Jonas...found us 3 crossings of the wildeebestes in the “great migration”...an unforgettable experience of a lifetime as well as sharing laughter over the “2 tailed zebra” and the “5 legged elephant”lol
NL
20-35 years of age | Experience level: first safari
Helpful from start to end!
Mussa is an excellent guide and organiser. Everything was arranged really well and going the extra mile seems normal to Mussa. We can absolutely recommend Mussa to everyone going on a safari to Tanzania!
ES
35-50 years of age | Experience level: 2-5 safaris
Excellent experience and apart from a couple of misunderstandings our safari went according to plan
We booked with Peter quite late but everything was arranged very quickly and very professionally. Our driver was very good and the trip, even though involved very long drives, was very good. Accommodation in both lodges was excellent including the food. However, even though the lodge in the Masai Mara tour (The Azur Haven Lodge) is advertised as having good and fast internet connection, there was no internet connection at all during the day for lack of electricity, which was a bit of a problem as my brother had to make several calls to control his business back at home but wasn't able to do so. At Lake Nakuru Lodge we had a misunderstanding with the our package as the reception was telling us that it hadn't been paid even though we had. The staff were not very nice nor helpful and made us feel as though we were trying to get out of paying for our stay until they spoke to Peter in Nairobi and all was sorted but then had the same situation with the lunch arrangement on the last day. Anyway, in all we would recommend using Flash Mc Tours and hope that the company revise these small misunderstandings so that the same situation doesn't happen to other guests.
FR
20-35 years of age | Experience level: first safari
Flawless experience for our honeymoon
When I started to look for a Safari, I contacted many agencies based in Arusha. Of all the offers I received, the one from Benson Safaris caught my attention because of how compliant it was with my initial request. Pendo, the manager I spoke with, was able to give me valuable advices on how to improve my safari and still stay on my budget.
The safari itself was amazing. They took care of everything, including getting in touch with an orphanage where we wanted to make a donation.
Thanks to our french-speaking guide, Frank, we saw more wildlife than we could ever have dreamed of. The big five of course, but also dramatic scenes of hunting along the Mara River and deep inside the Serengeti. We might had some luck, but the experience of our guide and his ability to spot animals was impressive.
About the comfort you have nothing to worry about, the vehicle was equipped with many power plugs, we had more drinks than needed, and breaks were organized on request.
I would strongly recommend Benson Safaris to any person willing to discover all the wonders Tanzania has to offer. Everything was perfect !
20-35 years of age | Experience level: 2-5 safaris
Best safari trip/ Service minded staff!
I have to say that Tiago was the reason why I chose to go with this company. Over 78 emails that we have exchanged, she was always prompted, flexible and detailed in her responses. I knew that this would be the company who cares about the guests.
And Simon, our driver and guide, didn't disappoint us! He is very knowledgeable about animals and the parks and made us feel safe with his driving skills the whole time we were on the road. He went above and beyond for us (we spotted 4 of the big 5 and it was our last day in the park and he decided to stay past his working hours to find a rhino for us!) He knows the park very well - we saw herds of wildebeests crossing the river in their migration 2 times in 1 day, which was amazing! Big thank you shout out to Simon!
Highly recommend this company! The whole staff team has service mind and knows how to be flexible to satisfy the guests! Next time I go back to Kenya, there's no doubt that I will use Spirit of Kenya again!
NO
65+ years of age | Experience level: first safari
Personal service and follow up, both before and during the trip.
Good communication and service. Our expectations was fulfilled.
Some misunderstanding when entering Mikumi National Park lead to a unexpected double payment of entrance fee, but this was solved by the operator, after we returned home.