IT
50-65 years of age | Experience level: first safari
Thanks to fede safari, it was not a touristic experience but a real unforgettable African exper..
Everything was more than what I was expecting, the professionally and the problem-solving attitude of the staff were fantastic. They are also very kind and let's say very understanding of all our needs. It was also a pleasure to discuss with them about a lot of issues that coming out during our journey and they are also very informative persons in many aspects, economical, political, cultural etc. The communication was perfect because they can speak fluently italian, english, german and other languages. I highly recommend Fede Safaris to anyone who wants to have a unforgettable African experience . Thank you to Fede and Mato!
IT
50-65 years of age | Experience level: first safari
How to experience the beautiful nature and the friendly and warm people of Kenya.
Federico and Martin (“Mato”) were the best guides we could have had in our tour around Kenya. They have been always professional and friendly at the same time, proud to show us some of the most famous destinations such as Masai Mara but also towns and places where tourists not often go. It was also interesting to know from them a lot of information about their country and culture as both of them speak English and Federico is very fluent also in Italian. I think that sooner or later I'll ask them to take me to visit Kenya again!
IT
it was a great experience!
Federico and Martin are perfect guides, they work with competence, devotion, professionality and enthusiasm. They make you feel always safe and relaxed. The organisation of the trip was very well done and they had a flexible approach and were always ready to adapt our plan.
It was a really great experience!
Thanks a lot Fede Tours!
UA
35-50 years of age | Experience level: first safari
Very good and pleasant service. Full recommendation.
We don’t consider ourself as demanding clients but unfortunately there is always something happening to us that we have to test the flexibility of any agency that provides service to us. Nothing different in this case. We contacted Mr. Richard several weeks before our safari plans with list of needs but until the very last moment we did not know if we would get leave from our Boss so…. the decision to join safari was taken 3 days before departure. Mr. Richard is very flexible and understanding gentleman. As so is his son who helped us a lot. Because of such situation we were able to be in contact only via whatsapp and it worked perfectly! We requested a budget safari for maximum 4 days, small group (we had 4 persons in total in a car), in tents camping in parks and in three most popular parks. In fact all these criteria were met perfectly by the company. Even said that we should bring our own sleeping bags (what we did) company provided us additional sleeping bags too. It was great support as night in Ngorongoro camping (2400m above the sea) was really chilly.
We saw all possible animals close to hand (apart from rhino but it is a reason to come back later). Cheetahs and lions, as well as many other wild animals were sometimes 5 meters away from us! We saw hunting scene by two lions life in 500m away from us. And many, many more. It was a great choice to join World Tours and Safaris Tanzania and we absolutely do not regret it and recommend to anyone. They are capable to organize any kind of a tour tailored to anyone needs but in addition they are flexible and understandable for people who exceeds regular or special approach like us . Our cook and guide were very good. It is a matter of luck to see in such a short time wild animals. But our guide Frank guided us in a such good way so we were able to see it all. In addition I must say that Frank is very polite and friendly gentleman always ready to help if there is such need. I also respect his mature and responsible attitude toward wildlife and park rules. He always was reminding us that these animals are free and it is their living environment so we should behave and not feed them or be loud etc. We were not like that but I admire that despite that fact he was reminding us all these rules to protect our safety and environment. He was always next to us ready to assist.
Food was good and tasty. Our cook (I am sorry but did not remember his name) did his job excellent.
After this safari (it was our first) and experience with WT&ST company and Mr. Richard and his son we are confident that it was a great choice to select this particular company and this particular format of safari (camping) as we have absolutely great memories and experience that will stay with us forever. This company will our choice to go for Kili once we will be ready for it.
DE
20-35 years of age | Experience level: first safari
Very helpful but could have been perfect
The organizers were very flexible with us although we sent our request very late. They could organize us a last minute trip which went well.
On the way to different parks, we saw other guides explaining a lot of things to the groups and showing them a lot of things on the maps. Ours was kind of silent and not very proactive, we had always to ask about things to get answers and information.
CN
We asked for refunds, but they ignored us
We are a family from China,In April 2017, I found Safarihub as an operator through safaribookings and helped me book my trip to Tanzania in August,but due to the change of itinerary, we had to inform Safarihub to cancel the itinerary in July 14th,Safarihub promised to actively deal with our refund problem, and we have been communicating smoothly,however, after September 16th, Safarihub never replied to my email again,I emailed them three times in October 16th, October 9th, and September, but nobody answered me,I think we were treated unfairly, even being cheated,We can't get in touch with Safarihub at the moment
50-65 years of age | Experience level: 2-5 safaris
A really great way to see a beautiful country and we have had a wonderful holiday.
Nature Travel made it simple from the outset to arrange our trip to Namibia . They structured everything around what we were hoping to see in the time available. Communication was excellent and Esmari went out of her way to find accommodation that fitted our itinerary and we were very happy with her choices, some of which were amazing. Our guide, Lucky, was fantastic, knowledgeable and flexible to our needs and everything from a logistics point of view was taken care of efficiently. It has all added up to a fantastic holiday and I would recommend Nature Travel to anyone wanting to see Namibia either for the first time, or as a return visitor as I am- it has been a memorable experience.
CA
50-65 years of age | Experience level: 2-5 safaris
Over-the-top service to ensure complete satisfaction
The staff at Kiboko Kenya Safaris were professional in their communications and service during our trans-continental online booking process. Being a group of 7, we booked private tours to Kenya and Tanzania with luxury accommodations and meals, which included boxed lunches if we were on the road. Overall, Kiboko Kenya Safaris was able to piecemeal our itinerary with the end results exceeding our expectations. Rating of 5/5 (Excellent) for Kiboko Kenya Safaris.
Review of Kenya...
Upon our arrival to Nairobi late-night, to my dismay, I discovered that I had brought the wrong cord and couldn't charge my cellphone. Once my battery drained, I wouldn't have access to the camera--which meant no pictures! The next morning, we met Lenny (who's our guide/driver) and Claire (who was there just to collect any monies/balances owing). We were aiming to be on the road early for the 7 hour drive to our first destination. When I informed Claire of my oversight, she agreed to ask Lenny to drive us directly from our hotel to the mall where there's an electronics store. Being too early, Claire suggested that we have breakfast in the mall to wait until store opened at 10 a.m. After breakfast, I was able to buy the one remaining C-cable to fit my cell phone. Rating of 5/5 (Excellent) for Claire for being so understanding, accommodating and patient. She was also very friendly and nice.
Overall, it was our guide/driver, Lenny, who made our trip so incredibly memorable. He always had a smile and proudly wore his Massai clothing. Lenny was very welcoming, warm and kind. His many years as a guide/driver, along with his formal education, gave him the knowledge and know-how to spot and find so many animals. He was very accommodating with our requests. Lenny's passion for the conservation and preservation of the national parks and its wildlife clearly shows through. We could tell he loves what he's doing in the excitement he expressed whenever he spotted an animal. He knew where to go and stop for the best views/angles for our pictures. Lenny's professionalism was put to the test when we were met by an oncoming large group of protestors. Lenny quickly turned our jeep around and detoured on the side roads to drive around the protestors. When we left Kenya, we were happy to continue to have Lenny as our guide/driver upon our return from Tanzania. Although we're now back in our respective home countries (USA and Canada), we continue to follow Lenny on social media. We highly recommend requesting/assigning Lenny to others as their tour guide. Rating of 5/5 (Excellent) for Lenny for being the perfect guide!
Review of Tanzania....
Once again, Kiboko Kenya Safaris did an excellent job arranging our accommodations and meals in Tanzania. Lenny dropped us off at the Kenyan-Tanzania border-crossing and stayed to ensure that our visas were approved. Once we walked across the border, we met our Tanzania guide, Ruben. When asked, Ruben told us he started out as a driver. He had been a guide for 5? years. Overall Ruben was fine as our guide/driver. However, we would suggest that he receive further training on how to be more engaging with his guests. At most times, Ruben spoke only to the front passenger (whomever's sitting next to him)--the rest of us cannot hear him. When we asked him to speak louder ("We can't hear you"), he would speak louder. But eventually, he'd revert back to speaking softly and only to the front passenger. Also, at most times, we had to ask Ruben questions about where we were (upon arriving at each destination), to tell us about the places and the animals. We were spotting the animals and asking Ruben what they were. Ruben should tell us everything without having us to ask him first. Also, he doesn't have to wait until we arrive at a destination. He should tell us about the places we're driving through, etc. (the various towns, people, animals, history, etc.). Another issue would be his taking rest breaks (i.e., just shutting his eyes or was he sleeping?) during some of the stops for us to take pictures. Rather than taking rest breaks, he should be telling us about the places and the animals. On a positive note, however, Ruben, himself, was very pleasant, nice and accommodating with our requests. He went over and above, exceeding our expectations, when one member of our group had forgotten/left her cell phone behind at a game lodge and we were already enroute to our next destination. Ruben spent a considerable amount of time (while driving) on his phone arranging for her cellphone to be flown to the airport at our next destination. When we arrived at the airport, her cellphone had apparently arrived--however, the pilot had flown out again and wouldn't return until later that evening. No one knew what happened to her cell phone--if it was dropped off at the airport. Ruben was determined to locate/track down her cell phone. Luckily, in the end, she was happily reunited with her cell phone (and all her pictures that she had taken thus far). 3.5 (Average to Good) for Ruben.
NL
20-35 years of age | Experience level: 2-5 safaris
Good experiences!
Some people recommend this tour agent and via email I got in contact with Barack, the owner of Congo Discovery Safaris. I had so much questions and I every time got response very quickly. Thank you for this contact!
Before my trip I kept contact via WhatsApp and Barack picked me up at the busstation of Gisenyi. Together we crossed the border to Goma. There where a few mistakes in my application request for the visa of Congo. But Barack helped me to cross the border without any questions an problems. It only took 20 minutes!
The budget choice for accommodation in Goma was the right choice. Safe place to stay and nice accommodation with good food.
Although I thought Barack would be driving me to the gorilla tour and volcano tour, he arranged a safe driver called Richard. Later on the 3 day trip I have seen Barack briefly and I met him at the border to cross to Rwanda. Richard was a safe and good driver!
A well organized trip, safe, good choice of accommodation and as well Barack and his brother Kennedy kept in contact all times to make sure I was happy and safe during my stay.
Keep up the good work guys!
IE
Fantastic experience! Perfectly organised from first to last day!
We had the most wonderful trip in Kenya. We visited 4 reserves and managed to experience exciting wildlife encounters (big 5, hippos, zebras, giraffes, hyenas, ostriches, birds, cheetahs, jackals, gazelles, warthogs and more!). We also could witness a chase and catch of a wildebeest by cheetahs!
Seven by far Travel organization was perfect from planning to suit our needs (family of 6), to select accommodations and restaurants and they even retrieved some items we had forgotten in one of our hotels. The driver/ guide was great, very helpful, knowledgeable and nice. they were also very flexible and ready to make changes to the original plan to accommodate our needs. They took care of us since the very first moment we landed to our departure. At all times we felt safe and taken care of. We would highly recommend Seven by far to anyone visiting East Africa