DE
35-50 years of age | Experience level: first safari
Fantastic game and great hanging out with the gorillas. The people are nice and hospitable. We love
I had the best of all services more than I expected
35-50 years of age | Experience level: 2-5 safaris
South Africa Botswana adventure with World Escapes
We had a great time! Cape Town was unbelievable! Our hotels were outstanding and the World Escapes did a great job with all our day trips. Sam our guide was top notch. Please let World Escapes know that he was great!
Chiefs camp is the best camp that we have stayed in way much better that mombo. The camp and the rooms were excellent, We can say the same thing about the staff and the quality of food.
Duba was great, Dynamics have changed since the hunting Tsaro pride had aged /passed away and the next generation is in charge. The food by the chef Oliver was one the best food we have had in all of our safaris. Every dish that he prepared mouthwatering. Please let the World Escapes know that many of us wanted to take Oliver back in the States with us because he was that great. The rooms at the camp were nice… However the camp Managers were new and didn’t handle some sitituations as proffesionally as they could have although they were fine nonetheless. Baboons broke into Herbert and Paula’s rooms and the way the managers handled it made it seem like that were trying cover it up. Maybe /maybe not who knows?
We finally hit the rainy season and it showed, wildlife viewing wasn’t as pleasant but we have to give it to the guides who tried really hard to show a good time. they were honestly great. The food looked nice but needs a lot of improvement. it just didn’t taste as good. The camp also needs a facelift. The floors were not as clean including inside the shower, they need to pick this up with the house cleaning who need to do a quick daily sweep of the fllors. The only reason that I have decided to point out these faults is to help the camps to raise their standards. The were all very special camps and we loved every moment of our trip. Thank you all for all you did to make it happen. We will recommend you to our friends.
ID
35-50 years of age | Experience level: first safari
Johan is very friendly and communicative, he response my question quickly
I am very satisfied with Kruger Park, since make a tour plan, booking and implementation. I like how this tour manage my trip and solve every problem I have.
Touring in kruger park is my 1st time, I can meet with another traveler from a whole a world. We can discuss and laugh together. The office who accompany us during this trip is very friendly.
I hope can visit kruger again and take more photos for my hobbies.
Thank you so much Johan, i am so happy with your service
KR
20-35 years of age | Experience level: 2-5 safaris
really enjoyed. well treated us.
answering was fast and very kind.
everything was good.
DE
65+ years of age | Experience level: over 5 safaris
A very successful 16 days wildlife super safari for one person
The result of wildlife rating should be very much better if I would have taken part on gorilla or chimpanzee tracking. Without the mentioned
animals you can'' t compare the wildlife with countries as in Kenya, Tanzania, Botswana, Zimbabwe, Namibia or South Africa. But also with a smaller animal kingdom you can have wonderful experiences. So I had the possibility to watch in Ziwa Rhino Sanctuary my smallest rhino
I have ever seen before in Africa, in one of the lakes or channels my smallest hippo, without the mother you could carry the cup away with
both hands, a fish eagle with a too tall fish just in front of our car, not more than three metres away, twice the fish fell down in front of our car
when the eagle started to safe the fish and in Rwakobo camp I had the luck to watch a two months old waterbuck, found from the manager of
the camp in a age of 1,5 weeks without a mother. Two times a day the little buck came to the manager of the camp and was asking for bottles
of milk. Because you could touch the cup and give to the animal some milk, it was one of the main attractions.
The safari was organized with one of the best, perhaps even the best travel agency in Uganda. For nearly a year, the manager Jackie was
planning with me together my tour of Uganda. Jackie was a amazing and patient, with unusual prompt replies to my emails and with her help
I booked the best safari to suit my needs. With one of the best cars, a 4x4 wheel driven Toyota Landcruiser, we - the driver and safari guide
Martin - started our safari, when he picked me up at the airport around midnight. For road conditions, which I haven' t seen before during
nearly fifty years in Africa the car and the driver was the best what could had happened to me. Very often without any signs Martin found
without any difficulties his way and brought us without any breakdowns back to Kampala and Entebbe. Under no circumstances I felt unwell
or there was a fear of not enough security. Wether for lunch or dinner I had to eat meat, with his help I could always pick up a piece of fried
fish with chips.
The accommodations, with Jackie I had agreed with "moderate", were always very clean and comfortable, but only the accommodations in
Ziwa Rhino Sanctuary and Rwakobo camp where a little bit more simple and older.
The mountains and lakes of the southwestern part of Uganda are postcard perfect. Katona Tours and Travel is a very experienced Tour Opera-
tortor and travel expert for East Africa. I would definitely use Katona Tours again.
BE
50-65 years of age | Experience level: 2-5 safaris
10 days magical Kenya
Once again, we asked Robert to organise a 10-day trip to Kenya seeing Tsavo East and West, Amboselli, Lake Naivasha and Nakuru and Masai Mara as we did also september 2016. This time, Ken was our driver/guide. This time we came with four friends/family and reserved a jeep.
We were astonished about the number of animals, the beautifull scenery and all the adventures we had underway. Having a leopard at the front door in Tsavo West was a special experience. But every day has been great from beginning to the end. We thank Ken for his friendliness, his professionalism, his helpfullness and guidance. We liked him a lot as a person. Ken was GREAT.
Thx a lot as well to Robert for organising.
We were able to see so many animals, lions, cheeta's, leopards, rhino's (black and white), elephants and so much more.
Only (little) minor thing was the change in our itinarary and the fact the four of us never could stay close to eachother (tents and lodges never together). But overall, it was an excellent holiday and safari.
65+ years of age | Experience level: first safari
Everything was well planned.
Our guide, Humphrey, not only knew all the mammals and birds, but seemed to know at least half of the other company guides, as he talked to all of them. We saw an amazing number of animals, both mammals and birds (I'm a birder). Accommodations where all clean, staffs friendly and helpful, food was plentiful and good. Except for the horrible dirt roads, all else was worth it.
DE
35-50 years of age | Experience level: 2-5 safaris
Kenya Tour Budget Safari: Customer Service under construction!!
Cannot recommend this company at all.
I was booking at an early stage and reconfirmed to be accommodated in the 4-star Sopa Lodge. At time of pick-up in the Nairobi Hotel we are being told that the Sopa Lodge is overbooked and we have to be moved to another lodge nearby; Jamba Mara Lodge.
We protested and got at least the last of the 3 nights in the Sopa Lodge.
But the first 2 nights were in the Jamba Lodge which is a place still under construction (mid Sept-18). Containers, building material on the ground, and of course construction noise when we wanted to take a midday sleep between safaris.
Also this place has no pool, no proper view into the park like from the Sopa pool, mediocre quality buffet with little choice, and no comfortable lobby with fire place as in Sopa. Room was much smaller.
Sopa, 1 night; very good experience, relaxing atmosphere, properly maintained facilities, seasoned customer service and Value for Money!
Even once construction is done, Jamba Mara Lodge will not live up to the standards of the Sopa Lodge. The price difference between the 2 lodges are USD 165 per night which indicates the quality difference obviously.
Kenya Tour Budget Safari must take more ownership for their customer service. If their service provider shifts customers from A to B with quality loss, the travel agent has to provide the customer satisfaction which, in this case, would be a refund at least of the price difference between the 2 lodges. Customers left disappointed and service feedback is slow and quiet.
Refund of USD 100 was offered by the travel agent arguing with their bottom line and different flat rates they pay for the accommodation. The quality difference was USD 330 for 2 nights though which requires to be refunded to make up for a disappointing trip to Africa.
Kenya Tour Budget Safari: Customer Service still under construction!
65+ years of age | Experience level: over 5 safaris
Shoebills tried and succeeded to ensure that our requirements for our Safari were always met.
Our Safari was custom made to fit around our particular needs in Uganda. This Shoebills carried extremely well, changing times and places during the development stage easily and competently, resulting in the trip we wanted and that completely lived upto our expectations. Richard, our guide was extremely knowledgable about the animals and birds we encountered and went out of his way to ensure we saw them in their best light. His phenominal eyesight and knowledge of animal behaviour ensured we saw rare and interesting sights
The trip worked like clockwork and we can only recommend Shoebills for the work they did. We will certainly use them in the future.
50-65 years of age | Experience level: 2-5 safaris
safari went perfect as planned and I would do it again with E-Trip Africa
I planned my safari with E-trip Africa 15 months in advance. Upon arrival in Tanzania, all the elements came together perfectly. Ben Jennings, the planner, worked with me and answered all questions from start to finish. Ben listened to what I wanted to do, what level of accommodations I wanted, and arranged for what I wanted not what earned him the biggest commission. Our driver David Mushi was a friendly, educated, knowledgeable and delightful man. His wildlife spotting skills were amazing. There was a last minute change to our arrival time due to flight changes and ben handled them perfectly.
I enjoyed all of the 5 different lodges/tented camps we stayed at, some my suggestion some E-Trip's suggestion. Overall the food was just average to mediocre, but Idid not go on a safari for the food. I got enough to eat.
I will go back to Tanzania i the future for another safari and I will hire E-trip Africa to plan and conduct it.