US
Gorilla Trekking in Rwanda with Safarihub
The gorilla tracking experience was really amazing and accommodation at The one & only, Nyungwe home was out of this world with a wonderful view of the Nyungwe national park, a perfect place to stay because it is near the meeting point for the gorilla trek.
Thank you for recommending this trip to us, I would certainly recommend to friends in USA.
20-35 years of age | Experience level: 2-5 safaris
Hekima exceeded our expectations
We had very good and impressive safari in Tanzania and Kenya with Hekima Safaris East Africa,The awesomeness to see a multitude of African nature and wildlife.We saw the big five and much more !Praise goes to Hekima Safaris East Africa,we had Emanuel kind,informative and the best
In near future i see Hekima as the best tour operator in Africa .
#GoHekima
CA
35-50 years of age | Experience level: 2-5 safaris
Four Seasons, Serengeti
We booked the four seasons game package with Safarihub earlier this year and what an incredible treat it has been. Not only is the lodge beautiful but having the Serengeti on your door step is an experience I find difficult to describe.
Everything about Safarihub was professional! Ranging from pricing, customer service, flexibility, communication, and more. I have absolutely no complaints. I would recommend them as your go to for a safari to Africa.
MX
35-50 years of age | Experience level: first safari
Wellworth was well worth it
They planned an amazing circuit experience for us staying at all Well worth lodges and camps in Northern Tanzania. Decent value for money for the trip we thought was on the high end/luxury side, and the service and game viewing was phenomenal. Only complaint was limited selection of vegetarian meals at the lodge. Thanks!
US
Loved it!
Well designed itinerary with a great bunch of people and fab national parks. Beautiful stuff……
BE
20-35 years of age | Experience level: 2-5 safaris
Truly amazing experience with Kenlink tours in Uganda.
The service we experienced was definitely above expectations and therefore I would recommend Kenlink Tours to others who want to experience Uganda at the fullest. Communication went flawless and organisation is very professional. I am very pleased to have picked this tour operator for the safari. We spotted many animals thanks to the staff. Our driver was very friendly, responsable, and offering help on any occasion. The car itself was in good condition which made the travelling even easier. Overall: very satisfied with the service offered by Kenlink Tours and Travel!!!
MA
20-35 years of age
Excellent 6 Days Safari-Masai Mara, Nakuru and Amboseli
We booked our trip with wonderful Crossriver Safaris which was organized by Mr Erick. As this was our first visit to Africa I had a lot of questions about the trip and Erick and his team patiently provided me with all the answers. We had a wonderful safari experience with the Crossriver Team. We experienced a lot more than we had imagined. In Masai Mara we saw Lions cheetahs, zebras, giraffes, water buffalos, wildebeests, hippo at Mara river and even a leopard chilling in a tree. The rest of the park they were very nice and we can’t forget lovely adventure for our trip.
Everything that was promised was delivered!! I highly recommend this company and will definitely revisit and book our next trip with them soon.
CL
20-35 years of age | Experience level: first safari
Great trip but tour guide below expectations
We book a 5 day "High End" in Amboseli, Navaisha and Masai Mara. The email comunication to prepare the trip was tediuos. We expected the executive to give us better recommendations for planning the trip. They never let us know that they were going to pick us up at the airport in Nairobi! I had to made the transfer on my own.
Regarding our guide, he comply with the schedules and he was friendly. He was very worried that we could see all the animals as well. However, he did not communicate much with us during the games drives and did not keep us informed of what we were going to do during the day. Moreover, he was not very open to listen to questions or explain. Finally, the day we were arriving at Masai Mara's tented camp, the guide got lost along the way.
Accommodations were great. Excellent attention, great food, very comfortable rooms and very relaxing surroundings.
We had lunch outside our acomodation just once. The last day, when we went from Amani Mara to the airport we stopped for lunch on the way in a restaurant that was far from being the standard of the tour I booked (High End). I will not extend talking about the supposed high-end binoculars and the surprise charge of 3.5% to pay by credit card (unacceptable).
VN
35-50 years of age | Experience level: first safari
Memorable safari with terrible ending
We have booked a 7-day safari with Shemeji. It was our first trip to Africa and the first safari experience, therefore we didn't really know what to expect therefore decided to rely entirely on a local provider. We found Shemeji on the internet and it caught our attention because it had an excellent rating as well the offer matched to what we were looking for.
We believed an experienced service operator would know exactly what they were selling and would assume responsibility for the events happening during the trip. Well, it appeared we were wrong about it.
Firstly, we would like to shout huge thank you and express endless gratitude to the guide/driver Elemes and the chef Isaack, who did absolutely everything and more to make our trip comfortable and memorable. These two gentlemen service was 5-star throughout our entire tour. Always smiling and always helpful, they made our trip successful within all their capacity.
However, what made us give Shemeji 1 start is the company management approach to the problems we faced.
We had to pay 100% in advance, which is understandable but they added 5% to the price if the payment is by a credit card. This is not a standard procedure as in the hotel we were not charged extra to the card payment.
As mentioned earlier, we relied on the local operators, expecting them to know the situation better than us coming from another continent.
Out trip didn't start very well, as the car was delayed on the first day already due to technical problems. The second day the car got stuck in the mud for over 2 hours on the campsite just before leaving for the safari drive.
Not only our trip was again delayed but also a car of another couple whose staff was trying to help our driver. The quality of the car we got was rather poor but we accepted it as we didn't mind the conform as long as the safety wouldn't be compromised. We trusted the company did treat the safety of their clients and the staff seriously.
One part of our adventure was the visit to Lake Natron going from Serengeti. Due to the heavy rain, the roads and bridges were cut off and we were forced to turn back, which resulted in driving again through Serengeti.
We did understand the weather unpredictability and followed the situation without complaints. However, later on, we have learned that Lake Natron, during the rain, is dangerous and we shouldn’t go there. I would think a local company would know that during the rainy season rain comes rather frequently and either shouldn't include this point in their itinerary or would have advised us on the potential risk beforehand. But instead, they have sold the trip without any notice.
Somewhere on the way, it happened that the car got a flat tire, which again we understood and didn't complain about it either.
On our way back through Serengeti the car got seriously broken. Our rear wheel fell off. The same wheel as the one which got a flat tire a day or two earlier. This was a very scary situation as we were driving at quite high speed and we realized how lucky we were that the car didn't rollover.
This accident caused a very long time delay and we have lost an entire day of our planned trip waiting for another transportation to take us back to some accommodation, in addition to quite a traumatic experience of seeing our car's wheel rolling ahead of the car.
Later on, we have also learned that after the wheel was fixed and the car was on its returning way it had broken again, which made me doubt in the technical conditions of the car. Is the company truly investing in car maintenance and the clients' safety or is purely focused on sale and profit?
The last day was entirely lost and the next day was too short to fill it with what we have in our plans. We had to return to the campsite and just spent last night in the same place we started, which was not according to our purchased package. The company offered a visit to Maasai Village, which was the only option to do, even though it was not of our interest initially.
We were never demanding and stayed the entire trip very understanding, knowing that the weather conditions cannot be planned, however, the plans we badly affected and we expected the company to take responsibility for the trip they have sold and at least correct the price according to what we have received.
To our surprise Emma, one of the owners (according to our understanding) rejected all the claims, stating that they did us a favor not requesting us to pay extra for the park fees which we had to drive again through, pushing all the responsibility to the weather conditions.
We were also told that the operator had to pay the accommodation booking fees in advance, even though we have found out that the accommodation places and the tour operator belong to the same corporate group.
This was a very disappointing end of our trip.
From 7 days safari that we paid for, we have received actually not even full 6 days. We experience a very dangerous incident and we were left with the impression that we should be grateful that we were not requested to pay extra. This was not what we have imagined from a professional, 5-star rated tour operator.
The safari was great and the guide and the chef service was top notch but if you consider buying a service from Shemeji you may think twice and pay for everything in advance regardless what the trip brings, as you will be charged and given responsibility for everything that happens during your trip.
35-50 years of age | Experience level: first safari
7 Days Serengeti adventure, great service!!
It was my life time experience and thank you Abongo. We had an amazing time in Kenya and seen a lot of big five animals during our 18 day Maasai Mara and Serengeti safari. They are professional, friendly, prompt and on time! From the booking process to actual trip everything was perfect thanks to Abongo for the arrangements.
Perfect driver, well organized and off all a special thanks to James, our guide, who was very professional and extremely kind at the same time. He made sure we were safe, knew all about the animals and the region and was happy to answer all of our questions about everything. This is the company to book with. Thanks Silver Spark Africa Safaris.
