AR
50-65 years of age | Experience level: 2-5 safaris
Great service, very reliable
When I first contact Matoke last september 2015, Lionel was very helpful and try to suit my requirements(budget accomodation, lazy camping, meet local people) and design a package full of fun and amazing experiences.Our driver/guide Big Sam ( Munene-Munene)was very helpful, knowledgeable and try to show us the best Uganda has to offer the traveller,great scenery, stunning game driving, unforgettable gorilla tracking.Thank you Matoke!! Gracias!!
NL
20-35 years of age | Experience level: first safari
Worst experience ever ! Total scam.
We met with mr. Rufus in Kenya to discuss our tour and our accommodations. We booked luxury tented camp accommodations during our safari and when we met with Rufus he told us the reservations for these camps were confirmed and we paid him. However on our first day of safari we got dropped off at a different very low budget tent camp which was not the camp he promised us we would stay at. 2 days later we went to a different national park and also there Rufus had arranged a totally different accommodation (less expensive and more basic) than was described in the booking. The last two days we would go to amboselli national park and we were supposed to stay at kibo Safari camp. However on our drive there we asked our driver where we would stay and suprisingly he was told to take us to a very low budget, crappy tented camp. We called Rufus to discuss this problem (again) and he told us we were on a waiting list for kibo camp. We didn't believe him and called Kibo camp ourselves and they told us they had plenty of tents available and they never had been in contact with "visit mount Kenya tours" or someone named Rufus. As Rufus was not answering his phone anymore we told our driver to go to kibo camp. Eventually the driver paid our first overnight there as Rufus was not responding to any calls. However the next day we called Rufus again and he was very aggressive and yelling that we costed him too much money and he wasn't going to pay our last night accommodation (even though we already payed him for a 6 day safari in advance. In the end we had to stay at the kimana amboselli tented camps, the camp Rufus wanted to accommodate us in the first place. This was the worst place I ever stayed. The toilets were disgusting with bugs in them, as was the shower (cold). Furthermore we both got sick from the food, as did others in the camp and our tent was full of holes and the sheets of the bed were full of stains. In short: don't travel with this tour operating company, it's a complete scam !!
50-65 years of age | Experience level: first safari
Wonderful Safari - Experience of a lifetime
We went on a four day safari of Masai Mara and Lake Nakuru with Beacons Safari. From the beginning, our experience of Beacons Safari has been outstanding. Responses to our emails by Robert were always extremely quick, professional and courteous. He showed great flexibility e.g. greeting and picking us from airport at the early hours of 3.30AM. But the main reason that our Safari was exciting, interesting, fun, informative and an unforgettable experience was our guide John. John was very knowledgeable, very enthusiastic, very keen (and one with a fantastic eye sight!) - making sure that we see, hear and experience the beautiful wildlife of Kenya! We saw the Big Fives, the Cheetahs, the Crocodiles and also the fabulous Wildebeests Migration – the Mara river crossings! Thanks John!! All our logistics and accommodations by Beacons were just perfect – making our Safari truly memorable – the best ever holidays for my family and I.
20-35 years of age | Experience level: 2-5 safaris
Fantastic gorilla trekking and safari holiday
Spent a fantastic two weeks in Rwanda and Uganda on an Encounter gorilla trekking and safari holiday. Encounter were very efficient and helpful whilst the trip was being arranged, responding to queries promptly and building in a number of our extra requests into the itinerary. On the tour our guide Joseph was hugely knowledgeable when it came to both the wildlife and different cultures, very friendly and ever cheerful, and happy to adapt and be flexible when we requested changes on the road. We would definitely travel with them again- the best organised tour I've been on. Thank you Encounter!
50-65 years of age | Experience level: first safari
Great Safari, and a great introduction to th Mara.
First, thanks to Robert and his team for all the preparations (hotel bookings and airport transfers) which made it very easy to take part in this safari. Dennis and Peter, the driver/guides were both excellent - knowledgeable, friendly and efficient. The vehicle we travelled in from Nairobi was excellent - as comfortable as a safari vehicle can be. Our time on the Mara was memorable - Dennis made sure we saw all the 'big 5', including a rare sighting of a Black Rhino, in one day, then followed it up with a new lion kill on the last morning, with a pride of lions eating a buffalo. He was good at finding things, using the radio, and getting us into great viewing positions. A truly memorable few days. The campsite was fine for a few nights - comfortable beds, decent food, and close to the park. Overall, a great experience, and if I get to Kenya again, I'll definitely use Karibou again. Thanks!
CN
under20 years of age | Experience level: first safari
Wonderful Trip for Life Time!
I have never write any review before, but this time I write it for everything Claudiours have done for us (my mom and I). When we start to discuss the trip, I wrote down names of some places in Kenya and told Claud these are the place I hope to visit. On the following day, I got three possible schedules with everything inside: transportation, view, accommodation. I imagined many times what Africa will look like before we set off, but it will only be imagination if it is not Claud who help with the whole plan. Our driver Ken is also really professional. Our safari went out for two weeks. For most of time we are at middle of no where! literally! Ken kept our safe while explaining the culture, the animal, and the place around. Many times, Ken wake up 3 hours earlier to make sure our car will work well on the following day. In all, my trip was wonderful, and Claudious helped made it come true.
US
Awesome! adventures with knowledgeable tour guides, at a low cost
We had a wonderful time during our study tour. All the sites visited were wonderful and as advertised! The guides are very knowledgeable and provided all the necessary information. Can't wait to come back
50-65 years of age | Experience level: 2-5 safaris
15 night trip to Kenya and Uganda
KWSS are a very reliable company, I would no hesitation in recommending them to other travellers who wish to visit Kenya and Uganda. Otieno's communication is very good and gives advice and answers to your questions. We visited several game reserves in Kenya, all of which were superb but different in many ways - a real treat. The guides, drivers, cook do a great job to ensure you get the most out of the visit. We visited Uganda to trek to the gorillas, this was a long drive and our driver David looked after us very well. The trek itself is demanding, you need to make sure you have the correct kit, good boots, correct clothing etc Expect a hard day!
A very flexible company with a good workforce who work together as a team to make your experience a good one!
50-65 years of age | Experience level: 2-5 safaris
Excellent service and local knowledge
We have just returned from a holiday which was organised and booked by Suzanne at Vayeni securing better deals than we could have done directly. In addition from the beginning to end, Vayeni provided excellent service and Suzanne was incredibly patient at answering my endless questions very promptly which gave great reassurance when booking a trip from the UK. Highly recommended.
CH
We name it, and Lights on Africa and Destinations makes it happen, Highly recommended.
My Family and i had wonderful Safari's experiences with Lights on safari destinations and safaris. This time we visited Tarangire national park, the Serengeti and ngorongoro crater. Peniel Laizer the Managing Director organized our Safari pefectly, he replied prompt to all our E-mails , i must say, i wrote a lot of E-mails. Peniel answered very professionel to all our questions. He is very kind and so helpfulness in any situation i can't explain, and he is so friendly. Very professional, he knows exactly what and when to do. For us it was like coming home, lights on Africa Destinationand safaris make this possible. This is something you must experience yourself.
The day of our Safari, Peniel surprised all eleven of us with some gifts "masaai handmade craft" Asante.
Huruma was our tour guide for the second time, thank you so much, "you are the best". Huruma is very knowledgeable a tour guide with lot of exeperiences. He explained us the trees, the vegetation,the birds the animals etc, he answered to all our questions. Huruma know the parks like his own hometown. He also has heart for the nature and for the animals , he is very cheerfully, awesame.
I remember the Situation at the crater, more than 60 cars on one spot, all cars wanted to get as closer as possible to the rhino, our tour guide Huruma was the only one who didn't go closer, he blocked the load with his car so that no more cars could pass, by doing this the rhino could finally escape, this was so fantastic. This Safari was not our last safari with the Lights on Africa Destinations. These incredible experiences and much more with this Company and his Team always stay unforgettable for us, thats the reason why we highly recommend Lights on Africa Destinations and Safaris. Thanks you to the whole team, we will be back.