FR
20-35 years of age | Experience level: 2-5 safaris
Most reliable tour operator providing top quality services at honest price
Benoit managed to accommodate us with two cars and a fantastic guide (Fabrice) at the very last minute. The quality of the overall service was top notch, all the while being the cheapest option we have found in Kigali. We all highly recommend this your operator, for being so reliable, honest and providing the best service. Great value for money!
US
35-50 years of age | Experience level: first safari
What a great trip to Rwanda
Golden Rwanda was awesome. The operator, Frank, set up the whole 12 day trip and accommodations with only 2 days of notice. There’s no way I could have done all this on my own. The guide they provided, Liza Fabrice, could not have been better. Liza is so friendly and knowledgeable; we had great conversations every day and he was able to translate with ease between Kinyarwandan & English & French flawlessly. Everywhere we went people knew him and his friendships became mine. He was able to explain the ins and outs of Rwanda’s culture and history and present, to name the animals we would see, to explain and give context to what we came across , to give good advice on everything from food safety to shopping to etiquette. He’s also a great driver. And a great guy. He even lent me books on topics we talked about. I mean come on! So awesome.
Another special example, I am a musician and so he was able to connect me with musicians and take me to shows I’d never have found. When I found a famous Congolese musician I wanted lessons with he was able to call them , communicate in French and arrange a meeting. Amazing.
Best of all, when something went wrong, Liza was able to step up and handle the situation immediately, keeping any potential stress off of me, and then Frank & Golden Rwanda went the extra mile to make things even better than they would have been otherwise so that nothing was ever disrupted. That’s the sign of a true professional and a great company.
I’d like to personally thank Frank & Liza Fabrice both and I encourage anyone thinking about travelling to the continent to visit Rwanda & check out Golden Rwanda
US
35-50 years of age | Experience level: over 5 safaris
Very attentive and professional - ideal for solo woman traveler
I was delighted with the organization of my trip: the communication and advice, the flexibility, and the discreet monitoring and follow-up. It was a true vacation. Frank, the owner and manager, was very implicated, and the guide, Anaclet, was knowledgeable and attentive - not to mention extremely pleasant keeping in mind the amount of time we spent together. An excellent safari company for a woman traveling alone. I would definitely use the company again.
NO
20-35 years of age | Experience level: 2-5 safaris
Good communication and well organized tour overall. Very happy
I’m overall very happy. The guide was very knowledgeable, nice and we always felt like we were in good hands. The tour was well-planned out with a nice breakfast and lunch.
Everything was professional from start to finish and it seemed like everyone did their best to make us happy.
US
20-35 years of age | Experience level: first safari
Excellent service, incredible experience
I was in Rwanda for an academic trip that was only planned a few months in advance. My colleagues and I were worried about not being able to get the desired permits for the weekend we were traveling, but Frank worked closely with us to build the tour we wanted and everything went off without a hitch! Joanna was an amazing guide and the golden monkey and gorilla experiences were truly unforgettable. I would say once-in-a-lifetime, but in all honesty I hope to go back someday! Thank you Frank and Golden Safari, everything was spectacular.
35-50 years of age | Experience level: 2-5 safaris
Amazing tour of Rwanda with resourceful and knowledgeable Guide
We had a fantastic 5 days tour of Rwanda with Golden Rwanda in June 2022. The tour operator was suggested by a long time friend who often travels to Rwanda for business.
We visited the Nyungwe National Park and Volcanoes National Park and on the way we stopped over at Lake Kiwu. We saw primates, had great treks in the rain forest and on Mount Bisoke and enjoyed the beauty of the Rwandan hilly landscape. We really liked all the hotels that we stayed at: the customer service was excellent and the rooms and dining were up to the best standards.
Our guide Annie (one of 5 female guides in the country) was the best ambassador for Rwanda. She is extremely knowledgeable about the nature, geography and history of the country. She could answer all our questions. She also helped us getting the right gear for the treks (we came from a conference and only had urban clothing). More importantly she was extremely friendly and has great humour, which made for a very fun tour and great conversations during the drives.
Frank from Golden Rwanda was very helpful in suggesting the right itinerary for us and very flexible in designing it based on our preferences. He was very quick in responding to our emails which made for an easy planning. He is a perfectionist that strives to provide the best customer experience.
We would definitely recommend Golden Rwanda. Great value for money, the best guide and attention to all details made us love our trip. We cannot wait to be back in Rwanda and have another tour with them!
DE
20-35 years of age | Experience level: over 5 safaris
Great Experience
I had a great day heading to Akagera National Park together with Claude from Golden Rwanda Safaris. Everything went very smoothly, was well planned and communicated and we spend a lot of time in the national park.
Therefore I can recommend using Golden Rwanda Safaris if you are looking for a tour anywhere in Rwanda.
NO
20-35 years of age | Experience level: first safari
Delivered as described
We got quick reply on all questions before the tour, was picked up as agreed, had full day of safari in comfortable Land Cruiser with A/C, and dropped off at hotel of own choise in Kigali. As of value for money, we did not check with other operators. However, check if the park entrance fee is included. In our case it was.
CA
35-50 years of age | Experience level: first safari
Excellent service, really friendly, and knowledgeable guides!
I came to Rwanda looking for adventure and a once in a lifetime experience. After doing a lot of research of different providers, I met up with Frank at their Kigali tour office. It was a Saturday and I was leaving the following Friday, Frank asked me what I wanted to see and put together a custom trip for me at the last minute that looked fantastic. The next day, I met up with my guide Jean Claude, who took me to the Volcanos National Park. On the first day, we went to see the gorillas, this was a surreal experience! The second day we went back up into the park to see the Golden Monkeys, the trek in is great and there were hundreds of monkeys!
We drove back to Kigali and headed East to Akagera National Park, there was so much of the beautiful country to see along the way. We did a short game drive where we saw a lot of the animals in the park. In the morning we left for an all day game drive, this was an excellent experience as well!
The last day we headed back to Kigali and did a tour of the Kigali Genocide Memorial, something that allows you to understand the history of Rwanda.
I was headed out the next day and they gave me a ride to the airport!
I'd highly recommend Golden Rwanda Safaris to anyone looking for a great adventure with experienced, knowledgeable, kind people! If you're traveling solo (male or female) and wondering about safety, the people of Rwanda are probably the nicest, welcoming people I've ever met.
This was supposed to be a once in a lifetime trip, but I'll definitely be back for another trip!
BE
20-35 years of age | Experience level: 2-5 safaris
Very positive experience- Definitely recommend
I decided quite late to try and book a trip to Akagera, and started comparing prices on Thursday for a tour on Saturday. Frank responded with a quote within an hour from my request. He was very professional and laid out the different options. As there were no groups going out that day, he suggested a private tour. Everything was organized within a day, he was very responsive via phone, and I must say it was excellent value for money. Hotel pick up, water, breakfast, packed lunch, park fees, vehicle and tour guide, everything was included in the $350 fee and I did not have to worry about a thing. The guide, Claude, was absolutely amazing. He was knowledgeable about the animals, was communicating with others in order to identify where they had been spotted, and was just overall a pleasure to hang out with. We were not lucky enough to see lions, but we saw a family of elephants, plus hippos, giraffes, zebras, warthogs, antelopes, monkeys, baboons, crocodiles and a huge variety of birds. The breakfast was a pleasant surprise too, on the terrace of a lodge with a stunning view over the lakes in the park. Only aspect that could be improved: It was not communicated to me that I needed a negative COVID test to enter the park, so when I found out I had to scramble to get one on Friday afternoon. Would be good to mention that in the exchanges next time around, but all turned out fine.