US
50-65 years of age | Experience level: 2-5 safaris
Frank and team were everything we hoped a tour operator would be: caring, responsive, honest
GoldenRwanda were excellent tour operators, as good as we hoped for. Frank and Gad were extremely responsive and communicative by email, always got a response within a few hours. They were able to adapt quickly to our changing plans both before and during the trip. The trip was exactly as promised, no "bait and switch", and given the expense of individual permits, was good value for money. The residences were stellar and top quality even in remote areas, clean and with great hospitality, Our driver Jean-Claude became our friend and family. The cars were very comfortable and we felt completely safe and secure even on poor roads. Our tour covered Kigali and 3 NPs in 3 different corners of Rwanda, Nyungwe, Volcanoes, and Akagera. The encounters with gorillas and chimpanzees we shall remember for the rest of our lives. Our experiences in Kigali, including the genocide memorial, were unforgettable, and Rwanda is a moving tribute to the human spirit and its ability to move beyond unimaginable horror to recover humanity, humility and hospitality. Rwanda is one of the most beautiful places in the world, both visually and spiritually, and noone should miss the opportunity to visit if they can. And for those who do visit, GoldenRwanda will be among the best possible hosts and guides for the trip.
20-35 years of age | Experience level: first safari
Awesome tour!
This tour was amazing! The guides were really great with so much knowledge on culture and animals. They're very informative which is really helpful. Our cook did the most amazing job with beautiful meals and providing for personal dietary requirements. All the staff are really friendly, helpful and work hard. The tour was a lot of fun and involved everything I was hoping to do and so much more! The tour met and went way beyond my expectations! I highly recommend East African Safari company to anyone searching for a real African experience and a great time!
35-50 years of age | Experience level: first safari
Great 13 days at Selous,Mikumi and Zanzibar
My Family and I had a really wonderful times with Mercury Tours. The guides are very friendly, well skills and very kinds, it our dreams come true. It absolutely life changing experience
Thank you Mercury Teams.
20-35 years of age | Experience level: 2-5 safaris
Phenomenal and Magnificent Escapade
My OH My! I do not know where to begin.
I am definitely not one of the easiest of people to deal with. I am a lady of perfection and I indeed got the best of the best from a gentleman by the name of Kelvin Mbugua. Patience is what he had on his sleeve for me. It was a last minute adventure that I wanted to the Mara with my family and he gave me an outstanding deal alongside support.
Born and Raised in Kenya- I was taking my mom for the Migration for the first time and I was not going to settle for nothing but the best. Mr. Simon (Known to my Mother) linked us up with his representative, Kelvin. - No Regrets!
His knowledge on the park and different properties amazed me not forgetting his honesty unlike others who sugarcoat deals just so as to sell the property. Emayian Luxury Camp is where he proposed for us to stay and trust me when I say this-He was not wrong at all.
Right from the beginning we set off on the right path. Once I agreed on the deal-I did not need to worry as everything else was taken care of. From the transport pick-up to the journey, arrival, accommodation, park adventures etc he was SPOT ON! Checked on us from time to time and ensured that the best was provided.
Our Driver- Mr Kenneth, was extremely polite and very well educated on the park and journey itself. He was patient and very accommodating. The vehicle itself was well maintained and It is to my word that If I am to book a trip again (Which I will do) I am taking Kenneth alongside with me.
The Camp itself was out of this world. Excellent members of staff, Clean, Great Food and Ambiance- Way to go BONFIRE. I will definitely return someday soon.
All in all- I know it is said that the "Customer is always Right" but in this case my attendee from Bonfire was always right in advise. I respect him and he is definitely the reason why my vacation and first time experience for my mom to the Mara was worthwhile.
I salute you Bonfire for having a great team on board who attract customers like myself. Additionally, I repeat-Emayian being one of your properties is definitely one of the best I have stayed in.
I highly recommend this Travel Agency especially if you are picky and you do not have the time nor patience for "Dilly Dally".
P.S Choose Kelvin to plan your trip and let Kenneth take you on that ride!
Cheers Bonfire & Much Love!
35-50 years of age | Experience level: 2-5 safaris
There service was excellent
We took 2 jeeps from them and they really provided us a good service. We spotted 2 lions on day 1 within an hour
US
20-35 years of age | Experience level: first safari
Excellent experience
Jean picked me up at 5am in the hotel. We had a smooth drive to the Akagera NP for a game drive. We stopped for coffee and a nice breakfast buffet, and then the game drive. We saw many animals. Jean was a great driver and also great at spotting animals. We had great conversation in the car too. Highly recommend.
US
35-50 years of age | Experience level: 2-5 safaris
Unforgettable Chimpanzee, Gorilla and Golden Monkey trekking
From the first contact inquiring about the trip to when we were dropped off at the airport, Golden Rwanda Safaris and our guide (Jean) did a perfect job of planning and executing everything in the trip with highest standard and enough flexibility to adjust the details based on our requests. Well done! I couldn't have asked for anything better than that!
IE
35-50 years of age | Experience level: first safari
A reliable, trustworthy, friendly, efficient company
I did the 5 day tour visiting the gorillas, Akagera NP safari and Kilgali. From the initial communication via email to the actual tour everything was just spot on! It really was a trip of a lifetime and I would highly recommend Golden Rwandan Safaris. My driver Claude is such a gentleman, has great knowledge of Rwandan nature and is the best guide! To actually visit the gorillas is such a privilege and the local people are so proud of them!
IT
35-50 years of age | Experience level: first safari
Deeply caring to clients needs and enjoyment. Constant follow up. Serious.
Above all must be said this tour operator works as a team and we felt, someway, part of that team during the time spent together. From the office we’have received constant attention like anything could not be wrong. Really appreciate that guys!
In addition, each and every one of the structures have been hosted in were amazing from the staff to the rooms, from the food to the view. Personally speaking the gem was the Serengeti Bush Camp, you are in the middle of National Park with marabustock and gazzellas came to visit and feed by the tent (that by the way is a 5 star tent).
Last but not for importance our guide Mdee was amazing, a super guy (and guide) who knows the territory and how to do his job well and smoothly. Also him was deeply caring for details! We enjoyed because of him, super recommended (all the service). Price on the average services quality above the average!
BE
65+ years of age | Experience level: 2-5 safaris
everything as promised (gorilla trekking and golden monkeys)
very good choice of hotels (thegovernorsresidence and fivevolcanoes) ; friendly and carefull driver/guide. always on time.
