AE
35-50 years of age | Experience level: 2-5 safaris
Low capacity to provide good services
This tour company is misleading and does not stand upto the commitments it’s promised.
They portray an incorrect picture inspite of knowing client expectations and mislead them by lies. They do not have capacity of good and professional services. Once you’ve paid and are on the tour they do not respond to any of your concerns. They portray a different picture and provide sub standard services.
Also they withhold information which comes as a surprise later on the tour and which is disappointing while you are there and stressful as well.
It’s a marketing gimmick and if you do go ahead with them still make sure to put everything on paper. Example
Food
Conveyance
Itinerary
Professional guide
Accommodation expectations
Be clear about everything they don’t stand up to their commitments.
20-35 years of age | Experience level: first safari
VERY LATE!!
We were told to arrive by 6.30 which we did but we ended up leaving 2 HOURS later!. Honestly that was not at all interesting. Waiting for two hours just because people are late.
Bonfire should have a 30minute caveat/rule.
You arrive later than 30min you forfeit your trip.
Its unfair and RUDE to keep 15 people waiting for 2hours for 1 person.
Very dissapointing. 2stars because of this bad experience.
PH
35-50 years of age | Experience level: first safari
Quote was different with the actual service
The quotation says free bottled mineral water but I did not receive any bottled water during meals and on game drives. Also, it says there will be a hotel pick up and drop-off which didn't happen as well. When I booked, I already mentioned the hotel that I am staying and Peter said he will pick me up. The night before the safari, he emailed and said he can't pick me up because my hotel is far which is unfair because when I reserved a slot, I already mentioned the hotel name. He should have told me when I reserved that he can't pick me. Lastly, they are using a van so it's 3-2-3, a total of eight plus a seat beside the driver which make it really cramped. I noticed the other groups have 2-2-2 plus one beside the driver which make it an ideal set-up.
US
35-50 years of age | Experience level: first safari
Beware of what you are getting into!
We were very disappointed in this tour. Starting out with being picked up late at the airport. We arrived in the pouring rain with no cell phone service and the driver was 15 minutes late in picking us up, which would not have been a big deal if we had a way of getting ahold of someone to see if they were coming or had forgotten us.
Secondly, the driver was drunk from the impression I got. He drove those roads at 120kph which I finally had to tell him to slow down. These are dirt/ clay roads! There was a man on a bicycle carrying long wooden sticks which the driver hit as he drove by the man! I know I'm in a different country but is this a normal occurrence? He proceeded to tell us we would be in the car for 6 hours...? Now, I'm confused because the itinerary I was sent said:
"Transfer to Sigunga village where you will take a boat to Mahale mountain national park. Have a picnic lunch at Sigunga village before boating to Mahale. The boat will take approximately 3 to 4 hours"
As we drove at top speeds we came to a village where we were told he had forgotten dinner and would be right back. 30 minutes later he returns with a chicken and throws him in the back of the car. After driving for 3 hours I ask about lunch because it's now 3pm. He hands me a box lunch which was not vegetarian like I had said several times that I was. I could not eat! I had a banana. At 630pm we arrive at this boat in the middle of nowhere. There is 1 man waiting to take us to Mahale. This is scary for 2 women traveling alone, especially with my sister who has anxiety. If we had been informed ahead of time what was going to be going on we would have felt more comfortable. Especially since it took 7+ hours to get there when we were thinking it was a 3hr boat ride. We get on the boat and it is now getting dark. I'm in a strange place in the middle of this huge lake on this boat not knowing where we are going. We arrive at dark, can not see anything. We ate dinner at 9pm! This is not acceptable, especially since we had no lunch!
If it wasn't for our guide Huessein it would have been a horrible experience. Luckily he made it amazing for us.
Last thing, when we left and stayed in Kigoma town, we were dropped at the hotel with NO information. Nothing about lunch, dinner or the museum tour. Food was terrible. The staff didn't understand what I was talking about. So I messaged Joshua with whom I had been speaking with, very little information again. I got ahold of the driver to ask him about the museum and he said Oh, we will go tomorrow before the airport. Again, he could not tell me how far the airport was and said he would pick us up at 8 for the tour to the museum. He then said the airport was 2 hours away. I told him we left at 1230. The next morning after our tour we realized the airport was 5 minutes from us! We spent 3 hrs at that little airport waiting.
I just don't understand why the itinerary I received was not followed nor was I ever given correct information. Mahale was such a special place and I would love to return. I'm not trying to be mean, I just want to inform anyone traveling here the situation.
65+ years of age | Experience level: over 5 safaris
Stressful experience for our 6 th Safari to Tanzania as Peter Malinda had clearly got serious financ
We. Travelled with two friends for their 1st and our 6th Safari in Tanzania. Peter Malinda had been an excellent guide with our previous Safari Company and we decided to support his company. All was well on arrival but we discussed a visit to Arusha National Park whist staying for our first day in Dilutu Lodge Arusha, this did not occur.Travel to Ngorongoro plus a Crater tour the following day was fine.
When we reached the gate to the Serengeti we discovered Peter had not payed the Park fees. After two hours of his failure to transfer payments to the Park Authories we paid over 500 USD by Visa. The next two days were only half day Safari trips asPeter wished to visit a tented lodge he. Had set up near te Seroners river, which was having problems.On our return trip to Manyara he stopped at Serengeti Airport as we found our payment had only covered one day Park fees and a further 1000 USD was required to cover the remaining two days. 6 hours of stress at the airport, including the attendance of the Police finally found Peter arranging money transfer to the Parh Authorities. He then drove like a man possessed to the Serengeti gate where we were told we could not cross the Ngorongoro Conservation Area until a further 350USD was found. After one hour Peter was unable to raise this money so we paid again by Visa. We arrived at Manyara in the dark at 8.30pm instead of the planned 1.00 pm. We had eaten nothing from breakfast. That mornings d missed the afternoon Manyara game drive.
The following day we returned to Diluti Lodge.
Peter then failed to pick us up at the agreed time and we had to pay a further 100 USD fora taxi to the airport.
Peter Malinda had received full payment for all hotels and Park Fees etc. In early March.He told us he would pay back the money we spent to the Parks but this has not occurred.
This trip became a disaster, anxiety inducing experience from what seemed to us a fraudulent company having clearly used a part of our payment for other than the arrangements for our Safari.
SG
50-65 years of age | Experience level: over 5 safaris
Rip off for average package with positive attirude
Over priced package was for the oldest, simplest jeep, below average food, ontime but unaware people of details and what the package covers...charged for average available hotels highly, ticket copies and our bill were not adding up....very accommodating boss but no answers on billing correction or refunds..highly disappointing price quality...prefer South Africa experience be it for price quality relationships or honesty in offer!
CZ
35-50 years of age | Experience level: over 5 safaris
Not recommended by travel professional
I honestly wouldnt recomment this company. We booked the Kilimanjaro climb and the safari with them for family of 3 people. We requested german speaking guides, which was promised, but in reality they didnt provide german speking guide, so communication was not possible.. The worst thing was, that during the kili climb the guide decided to shorten the climb by 1 day withou asking - reason was that the climbing team wanted be at their homes for Christmas.. So instead of planned hike last 3 days was rush and run on the mountain.. Ongoing safari was OK, instead of vehicle in very poor condition, even for african standards. Apparently this company doesnt have many own cars or guides - they subcontract from other suppliers, so they dont have much controll over quality. After journey was finished, they refused to compensate us for the missing german guide and the 1 lost day in Kilimanjaro. Jan
35-50 years of age | Experience level: 2-5 safaris
Extremely Rude Guide for Gorilla Trek
I cannot begin to express how disappointed and frustrated I am by the way our guide, treated me. I was very polite to him until I could not take it anymore. He made constant misogynistic jokes that were clearly a poor cover for his personal insults about my appearance and when confronted with his behaviour then made frequent jibes about 'mzungus' (whilst complaining about previous 'racist' clients). He only seemed interested in whatever meal he was going to get next. There was almost no communication except on the night before the trek and insinuated I would not be able to do it (after carrying on about requiring expensive equipment that was not needed anyway and not bothering to let me know when I could have bought it on the way). He then continued to repeatedly laugh and humiliate me after I achieved the trek. This man is a disgrace but he appears to be highly valued by his employers because he was training another guide. We were also taken back to our accommodation extremely late because my companion was talked into going on a very expensive walk around a resort in a national park. Avoid this organisation at all costs in case you are stuck with your dream of encountering gorillas being potentially ruined. This organisation gets 2 stars because of the accommodation chosen which was lovely.
35-50 years of age | Experience level: 2-5 safaris
It was ok, but overpriced and kind of sketchy
The van was comfortable enough but very old and without AC, so be prepared for that. Our driver was nice, the places we stopped for food were not clean. (Bring toiler paper and hand sanitizer with you) All the restaurants are buffet style and left in serving wear that was sitting out for much longer then I feel is safe.
We were meant to go into the Masai Mara for 2 days, but the driver talked us into only going for one "extra long" day, which was only an hour longer then the day was originally meant to be. He also told us we could go into the Serengeti and instead took us to the border and told us that was it. In the end we paid for two days when we only had about 12 hours, allowing them to pocket the extra cash that would have been spent on the next days entry fee.
The place we camped was ok, not like it was pictured but it was acceptable and the people who worked there were nice. There was an overwhelming pressure from Axis to pay up front and in cash. One day included a picnic lunch, which was precooked chicken that wasn't kept in a cooler, but in cardboard box and ended up giving me food poisoning. I would recommend brining your own snacks.
After the trip we were informed that they are being looked into for questionable practices.
I wouldn't book with them again, especially since there are rumors surrounding the legitimacy of their practices.
SK
35-50 years of age | Experience level: over 5 safaris
not as expected
We expected more because price was very high, and we have to pay the money for guide extra.........