CN
20-35 years of age | Experience level: first safari
A relaxing and pleasant day
Praise my guide Simba, who took us to Arusha Park sa, patiently explained to us every animal we saw, found the best direction for us to take photos, and also took the initiative to help me take photos with my friends. A careful and responsible guide.
DE
20-35 years of age | Experience level: first safari
Wonderful 5-day Camping Safari
We had a breathtaking Safari with our awesome guide Mandela, who answered all our questions and showed us all the beautiful animals including the big five! Very good organisation, delicious food from our chef Salim! So many outstanding memories, we totally recommend it!
US
50-65 years of age | Experience level: 2-5 safaris
Rwanda gorilla tours and other tours
All trips connected well, the tour guide had knowledge and experience and like to help us. They arranged some surprises activities that is wonderful experience.
DE
50-65 years of age | Experience level: first safari
Highly recommended for quality and customer care!
Pega Tours & Travels is a fantastic choice for all travel needs, providing reliable, personalized service that makes every trip unforgettable. Their team is knowledgeable, efficient, and dedicated to creating smooth, hassle-free experiences. Whether booking flights, hotels, or excursions, they ensure a well-organized journey. Highly recommended for quality and customer care!
35-50 years of age | Experience level: first safari
The best in safaris
We got the best tour experience ever, the team was reliable and friendly and we definitely enjoyed and got value for our money.
MX
50-65 years of age | Experience level: first safari
Perfect
The best experience, the best tour operator , in my mother language, cornelius is very profesional, thank you
US
20-35 years of age | Experience level: first safari
Fun
Eddie was so fun and can really spot the animals well! We saw 3 of the big 5 but lots of playful elephants, giraffes, wildebeest, zebras, 2 lions, a cheetah eating an impala, crocodile, hippo, warthog, impala, nyala and prob more I cant remember to name! So worth every penny!
BE
35-50 years of age | Experience level: first safari
Big Five
From the moment we contacted Serengeti Smile, we had so many questions, and they patiently answered each one. Even during our trip, we sought their advice on hotels and trustworthy websites, and they were incredibly helpful.
Our safari was truly an adventure-filled, unforgettable experience, thanks to our guide Justin and his assistant Ombeni. They made sure we spotted all the Big Five and spent quality time with our favorite animals. We took hundreds of photos, and they always positioned us for the best shots. I still can’t believe how close we were to the animals! Over our four days together, we were never bored and shared plenty of laughs.
I highly recommend requesting Justin as a guide. His experience and constant big smile made the trip even more enjoyable.
Thank you again for this amazing experience!
IE
35-50 years of age | Experience level: 2-5 safaris
A professional safari tour operator with a decent office and spartan accommodation
Despite the four star rating of the Baboon Budget holidays, their freelance guide Titos deserves the full five.
He understands fundamental rules of customer care.
He is punctual, delivers the programme as it was outlined to a client.
He posseses a good local knowledge regarding the visited places, nature and beyond.
His English is of good standard and handles the vehicle professionally. This is something you will appreciate on the roads in Kenya.
Having a professional background in outdoor activity instructing and management I would happily employ Titos myself.
As for the overall performance of the company itself.
We had booked a six day private safari tour which has brought us to Massai Mara, Naivasha lake, Nakuru NP and Amboseli National Park.
This was a great selection of Kenyan experience and the company delivered it as presented in their quotation.
The communication prior to the tour was perfect and Dennis was in touch along the tour as well.
I have taken one star off from the best rating due to few events and suggestions.
There was a confusion at the initial briefing in their office about the type of the product booked. We were promised a private tour, however the representative seemed to have us scheduled on a group tour.
The last thing you want after tiresome journey is haggling about the basics, having children besides you.
This was rectified immediately by the owner.
Another thing which dashed our experience was my delayed luggage. I asked BBS to look after the delivery of the luggage considering it a courtesy since the delivery would be happening along the regular routes of the operator. This is based on own my experience from my former employer's customer service operating similar tours around Ireland.
I was hit by a hefty charge of about €50 at the end of our tour. I could have had the luggage delivered free of charge by the airlines instead.
One more rant about the accomodation in Nakuru hotel. The receptionist has allocated a room with a double bed and single bed to a family of four. The hotel manager fixed this for us after a complaint. The bathroom cleanliness in this place could improve.
Miti Mingi camp tents were quite tight, however I believe this could have been dealt with if we complained to the camp manager.
Then again a customer should be provided with a sufficient standard without the need of pointing out flaws and anticipating client's needs in the first place.
The Nyati safari camp was at a high level of service provided with spectacular views of Kilimanjaro.
We had a great adventure with BBS.
I would recommend and use them again.
DE
50-65 years of age | Experience level: first safari
very helpful and knowledgeable guide with friendly charisma
We booked a mokoro tour in Daunara and are completely satisfied. Everything was well organized, the journey to the departure point was adventurous and beautiful and the mokoro tour itself was very interesting. Our guide Edwin was always present and very attentive and we can highly recommend the tour with him! We would be happy to do it again anytime!
