US
20-35 years of age | Experience level: first safari
Avoid
I’m genuinely shocked and extremely disappointed by the experience I had with this agency. After investing significant time and effort to meticulously plan my dream trip to Africa, inspired by their own YouTube content, I approached this company hoping they would bring their expertise to finalize the details. Instead, I received a curt response implying that my carefully crafted itinerary was being “shopped around” to other operators – which could not be further from the truth. I had chosen to work with them based solely on the trust and credibility I thought they projected.
This response was not only unprofessional but also deeply unfair. As a client eager to experience Africa through the unique lens they claimed to provide, I felt dismissed and undervalued. Their unwillingness to work with someone who did the research and put in genuine effort was incredibly disappointing.
If you’re considering working with this company, think twice. They may appear helpful in their marketing, but my experience left me questioning their actual commitment to customer service and collaboration. A truly reputable agency should respect the enthusiasm and effort of its clients, not dismiss them with baseless assumptions.
US
35-50 years of age | Experience level: first safari
Knowledgeable, professional and flexible
The very best in Tanzania! I requested a custom tour with a very specific itinerary and Snowcap delivered and exceeded my expectations.
Their guides and porters are true professionals. I don't know if I would have made it to the summit of Kilimanjaro without the wisdom and encouragement of my guide. Likewise, my driver/guide for the safari was knowledgeable, fun and eagle-eyed.
The cooks were incredible. Bring an appetite! Every meal was a treat and I was always surprised at the high quality they were able to produce at a primitive camp.
These are good people offering an unparalleled experience at a fair price. Highly recommended!
NL
20-35 years of age | Experience level: first safari
A challenging but beautiful Mount Meru hike
We organized a 4-day Mount Meru trek with Safari Soles, including a briefing day and three days of hiking. Overall, our experience was positive, and Patrick’s communication made planning easy. Our guide, Antipas, provided a clear and thorough briefing, and we could rent any extra equipment on-site, though some rented items weren’t as clean as we’d hoped. The hike itself offered incredible scenery, with diverse landscapes changing as we ascended, and we were lucky with the weather—just a bit of rain on our descent.
The accommodations were comfortable, with a nice lodge the first night and private four-bed rooms in each hut along the trail. We were also provided with a private chef, and the meals were consistently warm, tasty, and energizing—truly appreciated after each day’s hike! The first day’s route was very manageable, with the second day a bit more challenging. Our guides were supportive, friendly, and spoke English well, helping us at every step.
For future trekkers, we’d recommend considering a four-day hike (rather than three) to make the summit attempt more comfortable. Our schedule required us to either summit just after arriving at the second hut or start at midnight, leaving little time to rest. An additional day would allow for better acclimatization at 3,500 meters. In our case, two group members felt mild altitude sickness above 4,300 meters, but our guides ensured we descended safely, despite the challenging descent in the dark.
For context, we were a group of four 30-year-olds in good shape with low to moderate hiking experience. We suggest discussing your fitness level, trip expectations, and each day’s route (including altitude, distance, and hours of hiking) with Safari Soles to ensure a well-suited itinerary for the best experience possible.
FR
20-35 years of age | Experience level: first safari
The team at Tubale Safari exceeded our expectations!
Our 18-day journey with Tubale Safari through Uganda was everything we hoped for and more. We were immersed in the beauty and diversity of Uganda’s landscapes, wildlife, and culture with numerous game drives and activities that provided a fresh perspective at each location. Traveling in the low season was a huge plus; we enjoyed having many stunning places nearly to ourselves.
The experience was not only unforgettable but also fantastic value for money. After meeting other travelers with similar itineraries who paid significantly more with different companies, we realized how fortunate we were! Tubale Safari offered better accommodations and an outstanding guide!
Our favorite moments included the enchanting encounter with the golden monkeys and a peaceful walking tour near Lake Mburo, which allowed us to connect with Uganda’s nature up close. While there were long drives to Kidepo National Park and the Batwa/Pygmy community visit felt a bit unnatural (not Tubale's fault), these were minor points in an otherwise extraordinary trip.
The team at Tubale Safari exceeded our expectations, and we enthusiastically recommend them to anyone seeking an authentic, well-organized Ugandan adventure!
65+ years of age | Experience level: first safari
Fantastic Holiday in South Africa with Kerry at Pembury Tours
We have just returned from a 4 week holiday in South Africa and Victoria Falls with superb assistance from Kerry Ririe at Pembury Tours.
Kerry gave so much time to all our queries and requests and always came back to us very promptly and was so patient with us. All the bookings and arrangements she made on our behalf were faultless and it is especially pleasing and reassuring that all the transfer drivers were always there in plenty of time and couldn't have been more pleasant and helpful. She provided so much invaluable information through an online portal as well as in hard copy on arrival.
We were really grateful for the advice she gave which made the planning so much easier and prevented us from making some illogical decisions and mistakes.
It was simply an unforgettable holiday and the memories we have together with the hundreds of photographs will allow us to remember it all.
Our very grateful thanks to Kerry and she is a travel consultant that we will certainly be in contact with whenever we return to Africa and have full confidence in recommending to anyone interested in travelling to these wonderful countries.
CA
50-65 years of age | Experience level: 2-5 safaris
A tour operator that you will not regret choosing for a wish list vacation
I can honestly say we were extremely happy with our choice of using Shanjoy and would totally recommend them and use them again.
Patrick the owner delivered in all areas and our accommodations exceeded expectations for almost everywhere.
Our personal tour guide was another Patrick and he was very knowledgeable, flexible and did everything he could to please and ensure a fantastic vacation experience, and with complete success. His experience was evident. The only thing he ‘could not order’ was for us to see a kill or a close up feeding of a kill, but knew we would have to be lucky for that.
35-50 years of age | Experience level: first safari
Very well organised
As our first trip to Kenya we were unsure on how to properly plan a trip and what company to choose. Luckily Margaret was super responsive and designed our trip according to the dates, flight times and our preferences.
After a warm welcome at the airport she introduced us to our tour guide Eric who was very accommodating and knowledgeable.
Hotels were nice and staff welcoming. However, the last hotel might need some updating and requires stocking of the bar (no soft drink, no beer no wine and no brew coffee - we were wondering why they bother to open the bar) - but this not reflect on Camptrek as a company. Thank you Margaret and Eric for making this trip wonderful and memorable.
35-50 years of age | Experience level: first safari
Beyond expectations. Fantastic experience!
I did a 4 day mid range safari tour. From the moment I arrived at the airport I was taken care of by Mr T. Hotels before and after were included as well as the transfer. The tour itself was amazing. The guide Ezekiel was incredibly knowledgeable and went out of his way to ensure that we saw as many animals as possible, despite the fact that this wasn't the optimal time of year. We saw more animals than I could've hoped for. Plenty of lions. A heard of elephants passed right next to the jeep on two occasions. The food at the camps was very good and there was a hot shower available. When I returned to Arusha Daniel also gave me some great recommendations. I'd highly recommend Suricata.
SE
35-50 years of age | Experience level: 2-5 safaris
Great safari-experience!
We had a very nice time at our two-day safari to Tarangire and Ngorongoro. We had to push our safari one day because of late arrival to Arusha, and there were no problem. They communicated with us without any problems. Our tourguide, Mdee, even came 15 minutes early on the morning of the safari. Very rare in Tanzania! 😉 Mdee was very helpful with everything during the two days. Even Helping us book the ticket back to Dar and guiding us How to buy tickets for Zanzibar.
The safari itself was amazing, we were very lucky and could see almost every animal. Tarangire and Ngorongoro are a very good combination. We even had a close encounter with three Young male lions when they came up to our car!
CL
20-35 years of age | Experience level: first safari
They are the best, experienced and concerned about their clients
It was an incredible experience, we took it a short time before leaving, however they prepared everything perfectly for our arrival, our guide was the best!! We saw everything and more, very expert also with a lot of patience and experience, he was waiting for us when we arrived, everything was perfect, I recommend this agency, I would definitely come back.
The communication was very good and they were always concerned about us.