SG
20-35 years of age | Experience level: 2-5 safaris
A Day Trip to Akagera National Park
This trip exceeded our expectations, not just because Akagera is a beautiful place, but also because Frank is a remarkable person. His customer care is impeccable. He is polite, considerate and knowledgeable. Very conversant in English and not imposing in the least.
We were picked up in a luxurious 4x4 at about 630am from Kigali and then driven about 2 hours to Akagera while we chatted with Frank. Conversation flowed well and wasn't strained in the least.
Really appreciated the fact that the one quoted price that we paid was all we paid that day. Hassle and fuss free! Not to mention, His rates are very reasonable for the quality of service we received.
After a brief introduction to the park and a very nice breakfast, we were whisked off for a day of fun. Frank is an excellent driver and his contacts in the guiding industry (at no additional cost) really brought the whole experience alive for us. They told us stories about the place and interesting facts about the flora and fauna. It's surprising how much you can learn on a safari!
Frank and our guide went above and beyond during the drive. The fun part was that despite having done this over a hundred times, Frank still has a sense of wonder about him, and that makes him go beyond the call of duty to serve his clients. He understands their excitement and wants them to receive the best possible experience.
We spent a considerable time looking for a great tour company and now that we've experienced what we eventually decided on, we just know we made the right choice. If you're looking for a great day out in Rwanda, look no further. Frank and his team are a great option. And who knows, you might even have found a new Rwandese FRiEND at the end of the day.