35-50 years of age | Experience level: first safari
Great 13 days at Selous,Mikumi and Zanzibar
My Family and I had a really wonderful times with Mercury Tours. The guides are very friendly, well skills and very kinds, it our dreams come true. It absolutely life changing experience
Thank you Mercury Teams.
35-50 years of age | Experience level: first safari
World Safari Land Tours! Great company, Wonderful people and wonderful safari !!
Everything went OK with our trip with World Safari Land Tours! On our arrival at Kilimanjaro Airport, we immediately saw the car from World Safari Land Tours was waiting for us. He drove us to our hotel. Next morning we had a short trip with the family - and we met our driver-guide Mike. Monday morning the car was present at the hotel and the safari could begin. We had booked a 6 days-safari with camping in tents. We had a wonderful time in Tarangire, Lake Manyara, Serengeti, and Ngorongoro. Mike is really a good driver and has very sharp eyes. He knows where the wild animals are and knows almost every name of the birds! The places to camp where all nice - Acacia was really good and the two campsites in full nature - especially in Ngorongoro - were fascinating. We had a very good cook (unfortunately I don't remember his name): every meal tastes good - especially the ginger in the food!
It was hard for us to say goodbye to Calvin(The director) who was one amazing and understanding person, Mike( the driver guide) and the cook.
Thank you so much World Safari Land Tours management, We sure will be back again for Kilimanjaro hike.
If you are thinking of a safari with World Safari Land Tours, just do it !! You’ll never regret.
20-35 years of age | Experience level: 2-5 safaris
Phenomenal and Magnificent Escapade
My OH My! I do not know where to begin.
I am definitely not one of the easiest of people to deal with. I am a lady of perfection and I indeed got the best of the best from a gentleman by the name of Kelvin Mbugua. Patience is what he had on his sleeve for me. It was a last minute adventure that I wanted to the Mara with my family and he gave me an outstanding deal alongside support.
Born and Raised in Kenya- I was taking my mom for the Migration for the first time and I was not going to settle for nothing but the best. Mr. Simon (Known to my Mother) linked us up with his representative, Kelvin. - No Regrets!
His knowledge on the park and different properties amazed me not forgetting his honesty unlike others who sugarcoat deals just so as to sell the property. Emayian Luxury Camp is where he proposed for us to stay and trust me when I say this-He was not wrong at all.
Right from the beginning we set off on the right path. Once I agreed on the deal-I did not need to worry as everything else was taken care of. From the transport pick-up to the journey, arrival, accommodation, park adventures etc he was SPOT ON! Checked on us from time to time and ensured that the best was provided.
Our Driver- Mr Kenneth, was extremely polite and very well educated on the park and journey itself. He was patient and very accommodating. The vehicle itself was well maintained and It is to my word that If I am to book a trip again (Which I will do) I am taking Kenneth alongside with me.
The Camp itself was out of this world. Excellent members of staff, Clean, Great Food and Ambiance- Way to go BONFIRE. I will definitely return someday soon.
All in all- I know it is said that the "Customer is always Right" but in this case my attendee from Bonfire was always right in advise. I respect him and he is definitely the reason why my vacation and first time experience for my mom to the Mara was worthwhile.
I salute you Bonfire for having a great team on board who attract customers like myself. Additionally, I repeat-Emayian being one of your properties is definitely one of the best I have stayed in.
I highly recommend this Travel Agency especially if you are picky and you do not have the time nor patience for "Dilly Dally".
P.S Choose Kelvin to plan your trip and let Kenneth take you on that ride!
Cheers Bonfire & Much Love!
CA
50-65 years of age | Experience level: 2-5 safaris
Thoughtful, professional, friendly, responsive and accommodating.
I was in Kigali for a conference and decided to take a few extra days to do a tour. I FIU d Golden Rwanda Safaris online and they had high ratings so I contacted them. It was the best decision! They were responsive, accommodating and friendly. The attention to detail and anticipation of needs was brilliant. The guide was professional and warm, from helping me with muddy shoes to finding sambaza fish fry! Overall an amazing experience made all the more wonderful by the tour operator.
CA
20-35 years of age | Experience level: 2-5 safaris
Breath-taking & Ultra Accommodating
Before I go on THANK YOU JOANNA for being the best guide we could ask for.
Prior to arriving, Frank was very responsive, helpful and professional when making our itinerary. This process was the start to a very carefree trip where we didn’t have to worry about a THING.
From the moment we landed in Rwanda the team was by our side, there was no moment where we felt confused nor felt lost in a new city. They were always ready and willing to go the extra mile for us.
For example we planned a day in Rwanda just to ourself , easier said than done in terms of getting around. As soon as we told them that we planned to check out the city they asked if we wanted a driver to show us around. What was supposed to be a day of just checking out the place turned into a tour where we learned so much.
The accommodations at each destination were top notch and the service was unreal especially where we stayed to see the gorillas!
The days were well planned but also flexible if we needed to modify. It was all about the details! For example: There were always fresh bottled water in the car. And having the resource of a local guide at all times gave us a deeper appreciation for the country and culture.
A perfect example of the level of thoughtfulness:
While in Akagera we wanted playing cards. Joanna and our local guide went so far out of their way to get someone in town to buy and deliver a pack of cards all the way into the national park. It was BEYOND our expectations.
Jonna and team are super thoughtful. We were able to totally customize our trip to our schedule and spend our time the way we wanted.
Thanks again Joanna and team for being guardian Angels.
US
50-65 years of age | Experience level: 2-5 safaris
Frank and team are professional, responsive, and deliver desired travel in Rwanda.
Booked back-to-back tours with gorilla trecking in Volcanoes National Park, and big five safari in Akagera National Park. Golden Rwanda Safaris were flexible and provided professional guidance and tour guides to make my dream gorilla trecking and big game African photo safari come true. For gorillas we spent an hour with a 22-member gorilla family as they eat and played, which included two silverbacks, two babies, and other varying aged gorillas and were supported by national park guides and excellent trackers. For big game safari, saw many, many wild animals and birds throughout the park on both day and night tours. Spent two nights at each location. Accommodations and food were excellent. Felt safe and secure at all times.
US
35-50 years of age | Experience level: 2-5 safaris
Incredible service
I booked my trip, which included a gorilla trek in Volcanoes National Park, a 2-day safari in Akagera and a Kigali city tour, in 2019 for June 2020. 2 Years of COVID craziness (especially as I was living in Hong Kong, which has the most stringent and chaotic travel restrictions in the world), led to constant changes and re-bookings on my part. Throughout Frank was incredibly helpful and patient...I felt so bad about all of the chaos, but he always accommodated me.
The trip itself went perfectly - not a complaint. The accommodations and food Frank selected were terrific, and he actually provided me with more than I was expecting. My guide and driver, Claude, was also extremely knowledgeable, a great driver and a lot of fun. Both Frank and Claude were open and gave a lot of personal insight into Rwanda's sad recent history.
As a bonus, the vehicle was comfortable, and we saw everything there was to see on the safari in Akagera. I had such an amazing time that I'm planning on returning with some of my family members and would gladly use Golden Rwanda Safaris again, without hesitation.
US
35-50 years of age | Experience level: 2-5 safaris
Fun Day Trip!
We did the Akagera 1-day trip with Golden Rwanda Safaris. We were able to book and pay everything online, and closer to the date they put us in touch with the driver.
The pick-up was timely, the car was comfortable, clean and spacious and the best surprise was that it was only our group! The park was nice and the driver worked hard to get us many animal sightings. We had lunch at the park which was nice as well. We returned to the hotel happy!
There was a small misunderstanding on breakfast and the COVID test (we did not know it was needed) but we engaged with the owner who apologized profusely and gave us a partial refund. Mistakes can happen of course so we very much welcome the effort to make it right! Would definitively reach out to them if we are ever in Rwanda again.
US
50-65 years of age | Experience level: 2-5 safaris
Reliable and delivered on all services agreed upon
On a recent trip to Africa we wanted to spend a short period in Rwanda to visit the Gorillas. We utilized Golden Rwanda Safaris to arrange everything from the Gorilla Permits, Hotel and transfers while in Rwanda. Frank and his team were very responsive before and throughout the trip. Our Driver Claude, who was assigned to us the entire time was great and assisted us with getting our PCR tests in time to visit the Gorillas. I would recommend Golden Rwanda Safaris for your time in Rwanda and would use them again. Thank you Frank, Claude, and the rest of your team!
Sean & Robert
BE
20-35 years of age | Experience level: first safari
Highly service-oriented, customer-centered tour operator
I had a great time during a one-day tour in Akagera park in Rwanda.
Great tour guide, huge knowledge of the park and wildlife, tried everything to make me see a lot of animals.
I also did the boat tour that can be booked additionally. Definitely worth it!
Only think I would not do again, would be booking the meals. Would just bring or buy it for myself. Don't think the extra price you pay for that reflects the actual price and quality of the food you get. It's no issue at all to bring your own, or buy it in the lodge restaurant.
Otherwise, all was great.