NL
50-65 years of age | Experience level: 2-5 safaris
Good service, immediatly answering email and very good advices were given by them ,
we were only for a short trip with them travelling after 4 weeks working in a small hospital in Rakai. the driver from Matoke picked us up at the beautiful Villa Katwe in Massaka and then we travelled at the direction of the border with Congo and Ruanda....At the beautiful Lake Mutanda we stayed in Mutanda Lodge and it seems to be the end of the world... Beautiful view on the Volcanos and the lake and after two days rest we were taken by the driver of Matoke at the gorilla tracking....Wonderful and once in a life time experience.....Thank you Matoke tours!!
DE
35-50 years of age | Experience level: 2-5 safaris
The experience was quite good. Nice staff and professionalism.
Tropical Vacations is the partner to use if want to have a hustle free travel and holiday. Their communication, service and handling of guests is excellent! I highly recommend them to everyone.
50-65 years of age | Experience level: first safari
Friendly, helpful, and very professional
Very well organised from start to finish no hitches whatsoever. The whole trip lived up to our expectations. Couldn't be more satisfied with their service
US
35-50 years of age | Experience level: first safari
First Class Experience!!!
Mwema Africa Safari was my first Safari experience. It more than exceeded my expectations. This company was very accommodating and professional. They were available to assist with travel arrangements and even picked me up from my hotel! The owner personally greeted me at the begining of the journey which gave a good first impression. From there, the experience got better and better. The guide was knowledgable and friendly, as he not only was an excellent driver able to navigate the terrain, but also able to explain everything that we saw. Looking forward to doing it again. Definitley "2 thumbs up"!!
50-65 years of age | Experience level: first safari
Thank you, Gatatu Safaris, for an unforgettable, exciting experience - tailor-made to suit my needs!
I was impressed by the fair and transparent pricing of the trip and outstanding customer service. The Gatatu tour operator, Richard, whose English was excellent, proved highly organised and exceptionally attentive. He was also a very careful driver. The trekking was physically tough (at least for me at the age of 60+) - hiring a porter was key to the success of my safari trip. I loved the certificate award ceremony at the end. All the Park staff, too, were very professional.
Beautiful scenery. An altogether magical day! I shall be returning to Uganda and its wonderful people...
65+ years of age | Experience level: over 5 safaris
Booked a 4-night stay at Chobe Safari Lodge via Falcon and had no problems.
Firstly, the 4-night stay at Chobe Safari Lodge was absolutely fine - excellent accommodation, meals and facilities - no problems at all. Transfers to and from Kasane Airport on arrival and departure were smooth and well organised - not sure how much of this was attributable to Falcon Safaris or Chobe Safari Lodge itself.
The package included several Game Drives and River Cruises and all of these were well organised and thoroughly enjoyable. On arrival at Chobe, I also booked a 1-day Fly-In to the Okavango Delta (Pom-Pom Camp) via the Lodge's own Activities Centre. This also was well-organised and well worth doing, though I did feel the cost was a little on the high side.
As I had already booked my own flights from Johannesburg to and from Kasane, Falcon's main involvement was the accommodation package at Chobe Safari Lodge. The booking process was handled entirely via e-mail between myself in the UK and Falcon in Victoria Falls. Replies to my various questions in the early stages of booking were handled courteously and promptly and enabled me to reach a decision about the booking without hassle.
In my view, the weakest part of the booking process involved the rather slow responses after money had been transferred. On a couple of occasions, I had to send an email chasing confirmation that the money I had sent had been received and requesting an updated invoice recording the payment. Where money is involved, and particularly an International Transfer, I think Falcon should be more acutely aware of the importance of reassuring the client(s) that their payment(s) has been safely received. It should not be necessary for the client to chase confirmation. Closer liaison between the Admin and Accounts people would help to ensure that the client is kept fully informed of his/her booking's status.
In my case, nothing went wrong and there were no problems, but I still needed to know as soon as possible that the money had arrived safely, without having to chase a response.
Overall, falcon handled things well and my trip was a great success - the comments above are (hopefully) constructive and will enable Falcon to fine-tune its procedures to provide an even better service to its customers.
title Amazing safari with kenya safari bookings
The trip was exactly what we had wanted, a combination of history, culture and new experiences. This kenya safari bookings travel agency was not only extremely helpful in planning where to go and what to do, but also were seamless in on-the-ground exercution.
50-65 years of age | Experience level: first safari
Using African Ubuntu Safaris made a first time trip to Africa worry free and very enjoyable.
The communications and service provided by African Ubuntu Safaris were both excellent from the time of first contact. Queries were answered promptly and the itinerary offered fitted budget and what I had hoped for. Visited 3 camps in Botswana and finished at Victoria Falls. All the camps were very comfortable, terrain beautiful and the staff helpful and professional. Guides and trackers were excellent. Wildlife sightings were outstanding. Couldn't have enjoyed myself more, absolutely loved it. In Zimbabwe had a lovely room at the Vic Falls Hotel and the tour of the falls was definitely a highlight.
As this was my first overseas trip for many years (first time to Africa) and I was travelling solo, I was quite nervous. I needn't have been. African Ubuntu made it very easy, organising all the bookings (including an extra activity in Vic Falls) and transfers which all went very smoothly. I'll be using them again for the next trip and would recommend them to anyone else thinking of going on safari in Africa.
65+ years of age | Experience level: 2-5 safaris
Possibly the perfect operator
This is the second holiday we have booked with Tribes in under a year. Why Tribes? because of their total professionalism, attention to detail, understanding of our needs and in depth knowledge of the places we want to visit as well as their great enthusiasm - and patience.
Nothing is too much trouble, we even changed countries halfway through the booking process and they make all the time you need to discuss details and ideas by phone or email. They are sensitive to your desires but also to your pocket - safaris are not cheap..
They had visited all but one of the places we went to so could give us very good advice. They were well known and highly respected as a company wherever we went be it a camp or the landside agents.
Our latest holiday was in Botswana and Zimbabwe and involved 3 camps, a hotel, 3 small aircraft flights, a long drive and the international flights. My wife and I are not in the best of health and so were concerned that everything "worked" and we weren't stranded anywhere. We need not have worried everything including failsafe procedures worked perfectly and we were able to enjoy all of our holiday in a very relaxed fashion.
All the camps knew of our requirements (physical and dietary) and desire not just to see animals but also birds and other nature and did their very best to accommodate us.
The first holiday we had with Tribes was in Tanzania and was equally impressive in its organisation and delivery.
I have no hesitation in wholeheartedly recommending them as a company who will enhance your holiday and give you an experience of a lifetime.
Just thinking about the next holiday with them now...
Great trip, very good and kind driver, excellent places where we stayed, good wilderniss experience
All very satisfying, even the tirechanging! At time at the airport and places we visited, Very safe driving and easy.