AZ
20-35 years of age | Experience level: 2-5 safaris
Excellent service
Very supportive and flexible agency with excellent management and guides! We loved the experience from the first message to the end. We even changed our next tour to have it with Paws and Claws!
ES
35-50 years of age | Experience level: first safari
Very good safari
We did the safari with 2 couples of friends in Spanish and we had an incredible experience. Our guide Prince was attentive to everything and explained everything we saw. In addition, our cook Omare prepared a delicious meal for all of us. As for the price, it was quite good.
(automatic translation from Spanish)
US
8 days lemosho route
The 8 day experience was very fantastic.
The staff who climb with us are always kind and willing to give us their full support.
CA
20-35 years of age | Experience level: first safari
We had an amazing experience with Key2Africa Safaris
We had an amazing experience with Key2Africa Safaris. We went on a 6-day Tanzania safari combined with a holiday in Zanzibar. Our guide, Joseph, was excellent, and the food at every hotel was delicious. The hotel in Manyara was absolutely wonderful. If you’re looking for a safari company, Key2Africa Safaris is the one to choose!
20-35 years of age | Experience level: 2-5 safaris
Do not recommend. Dishonest business practices, poor communication
We booked a 3 day Masai Mara safari with Unscripted Safaris. While our time in the park itself was good, the whole experience was marked by poor communication and shady business practices. The first point of suspicion was that the tour informed us several months after booking that our costs would be increased by nearly $300 a person due to an increase in park fees. However, these fee increases had been announced well in advance of our booking and we had assumed that they were already included in the price of our safari. We had no choice but to pay. On the day of our safari, the guide that we specifically had requested was not there, and was replaced with someone else. This was done without any prior warning or communication. Most critically, our itinerary at the time of booking that our tour would a 3 day safari that included an afternoon game drive the first day, a full day the second, and a morning game drive on the final morning. Halfway through our safari, we were told by our guide that this was not possible, and we would have to leave immediately in the morning of day 3 and depart the park. This was supposedly due to park policy, but none of this was communicated to us in advance. Our tour was cut short of what was promised, and our request for a partial refund was refused.
It was clear that Unscripted was simply telling us whatever we wanted to hear in order to make the sale. Once we had booked, all sense of customer service went out the window. Next time, I will go with a more honest company.
Perfect
Our guide Lee was a lovely young gentleman who looked after us and communicated clearly, was friendly and informative and ensured we had a wonderful time. He was totally professional while engaging with us and answered all our questions as well s given us insight to the local lifestyle. He was EXCELLENT in every way . We had just come from a previous tour company where our guide was not at all helpful so we were delighted to receive the high standard of assistance from Lee and this much much better tour company.
From my very first interaction with Exec Africa from a quote to our last drop at the airport they were fantastic to deal with and totally recommend this company.
DK
35-50 years of age | Experience level: 2-5 safaris
Unforgettable trip !
Embarking on the safari tour was truly a once-in-a-lifetime experience! From the moment we were greeted by the friendly and professional guides, we knew we were in for something special. The organization was seamless, and every detail was thoughtfully arranged to ensure both comfort and adventure.
50-65 years of age | Experience level: over 5 safaris
Very friendly and professional
The service was top notch with very friendly and exciting adventures. We had a very good time during the tandem slide and the options offered were very exciting. Would recommend them. We will be back.
DE
20-35 years of age | Experience level: first safari
Funny, informative, kind :)
The accommodation was really nice and comfortable and the tours were an incredible experience.
The food was exceptionally good and they will adapt to your individual needs (vegetarian, allergies etc.).
FR
20-35 years of age | Experience level: first safari
Very good experience
We have done this trip in family (4 adults) and we really appreciated all the communication and the flexibility and good advices of Splendid Vacation before the trip. We loved the car, the hotels and the itinerary. We saw lots of animals, notably thanks to our driver. It was an amazing trip, unforgettable !!
Nevertheless, on the first game drive day in Masai Mara, our driver was very late without any explanation. It happened that he could not pay the entrance park fees due to an IT problem. We had to pay $800 for us to go into Masai Mara. It is a shame that the agency could not handle it by itself as we had already paid them. But everything has been solved in the end and we have been reimboursed.
When I read the comments it seems that some drivers are very very nice and explain lots of things which was not especially the case for us. But still very good trip!!
I recommend the agency for their availability, flexibility, good value for money and good advices !! Thank you
