50-65 years of age | Experience level: 2-5 safaris
Ripped Off!
Do not use this company, it is no longer reputable! We booked a Safari through them in Oct 2017 and they kept our deposit and didn't provide the services advertised. We lost £'000's and had to pay someone else when we arrived in the country, causing my family great anxiety and delay and ruining our holiday. I believe the owner in Ibrahim Kalule - do NOT trust this man, he is a criminal!
US
20-35 years of age | Experience level: first safari
Fraudulent Company
My family just returned from a two week trip to Kenya. The first few days were great and we were really enjoying our trip until we got to the 3rd hotel and were told it hadn't been paid for. The remaining hotels on our trip and park fees were not covered, even though we paid for the entire trip upfront. We had to repay for all of these fees to upwards of several thousand dollars. Peter was evasive and would not let us know when or how he would repay these double payments. If you're I search for Peter Muthinja you will find he has a record of doing this under other company names. We managed to still enjoy our trip (with no help from e-travel management) the best we could, but this definitely left a lot of stress and a mark on our family's trip.
NL
20-35 years of age | Experience level: 2-5 safaris
A company with internal conflicts and no service when problems occur.
We did the 7-day Masai Mara / Lake Naivasha / Hell's Gate / Mount Kenya trip with the two of us. The driver and guides they hired were nice people. They were freelancers and not attached to Nairobi Tours Promoters & Safaris itself.
However the instructions they gave our drivers were minimal, which caused us to miss the morning game drive in the Masai Mara. This game drive would require an extra 24 hour permit to the park ($70 p.p. plus a fee for the vehicle) that we've paid for and did not receive. During the trip we mailed and called with the company and they ensured us that they would look into it and that they would talk with the driver.
after our trip we received the following mail:
"Hi Lotte,
Hallo and thank you. I have met the driver and will finalize your refund of US$ 160 for Masai Mara. I have spoken to my boss and will deposit the money before the end of the week. Kindly bear with me for any inconveniences caused. Thank you in advance!
Best Regards,
Vickson"
However, we never received anything. We contacted Vickson again and heard that he wasn't working for the company anymore and that we should ask for Benard. It was strange that no one else of the company mentioned this to us as every mail we send to Vickson, was also send to the mail address of Nairobi Tours Promoters & Safaris. After contacting that same mail address we received a series of mails that were full of things that Vickson did wrong (which we aren't really interested in) and that we should've contacted them while we were still in the Masai Mara. The fact that we contacted them the day afterwards with someones elses phone and the first bit of WiFi we encountered somehow wasn't good enough. Two of the mails we received are listed below.
Mail 1:
"well mr Lotte , i could feel your your wrath and personally i could have
the money you demand leave the company i could seatle it despite having
the driver speak otherwise and also victor making a decision withiout
consultaion on the matter . frankly and honestly speaking is it kind of
incitation from some quarters or because of what , nevertheless i still
would tell you shelve the decision to recommend the company negatively.
hope you consider my request"
Mail 2:
"yea mr lotte you know we had alot of infighting within the
oprganization and some agrieved characters could be trying just tirnish
the name of the company by any means , the reason i say am honestly and
frankly is because on the day of departure vickson was thrown out of
thecar you went to tour after demanding some kickback from the
driver/guide that you went with and ever since he hasen tring discredit
the company , trying to get buyers, lobying for sales staff to boycott
salesin the office, . niow he personally told you that you would be paid
within the time he promised without any consultation just to discredit the
companies' intergrity .
honest in the sense when i gave that i had given the amount of the imprest
to victor to hand over to the guide then he disputed that may i colluded
with the guide to deny you the entrance to the park fee money
frankly in that my concience is very clean on this matter , my heart is
quite clear have no any hiden agenda .
Regards,
benard"
CA
50-65 years of age | Experience level: first safari
Another case of fraud
Shame on Peter - did the same to us as the previous poster. Live and learn...
CH
20-35 years of age | Experience level: first safari
scam
ATTENTION SCAM!!!
HE DID NOT RETURN US 250$,
We ( me and my wife) booked with Edward Wilson a package safari ( 4 days in Serengeti Ngongoro Lake Manyara 640$ each) +Kilimanjaro ( 2 days 250$ each).
After the end of Safari Edward delayed our Kilimanjaro trekking of one day without asking it in advance to us. For us it was not possible to start the trekking with one day of delay as we had already bought the flight to Zanzibar.
At this point we tried to speak with him, call him and text and we finally met him (one day after the end of our Safari). He refunded us 250$ on that day telling us that he was going to return the remaining 250$ the week after.
We then tried to contact him plenty of times called texted him but no reply was received and his phone was off.
NO RETURN OF 250$ WAS GIVEN!!
STAY AWAY FROM THIS COMPANY
35-50 years of age | Experience level: over 5 safaris
Be very careful with this operator
I was very disappointed with this operator. They demanded payment upfront but then changed the dates of my trip. They lied about there being a 'group' I would climb with (there was no group) and provided unprofessional guides who didn't provide a briefing nor walk with me. I ended up climbing Mt Kilimanjaro on my own. It was an overall traumatic experience. I emailed and phoned the operator MANY times and they denied a problem. This company is not to be trusted. When I got back to Arusha, I was notified by the Tourist Authority that this company is not endorsed due to their poor record.
..Very poor services
....communication is pathetic, services are pathetic, you book a tour:you will get disappointed. You may not go...Don't book any trip with them.
Book Days Safaris Adventures at your own risk.
...i booked the tour 24th Nov 2017 with Kshs 22,750 for 22nd to 25th Dec. 6 Days to the tour, i received an email to clear the balance. I insisted on getting to know about the quorum. 2 days to the trip, i was told there was no quorum. we asked for next available which she said it was full. we never went to the trip: very disappointing coz i had booked for more than a month and it should have been communicated on time about quorum.Our anticipated and planned safari was aborted without prior communications. From a previous Trip, the services are Terrible, communication is poor, Customer care is pathetic.
Up to now am still requesting for refunds which had not been facilitated.
Am still waiting for the refund: All i get are empty promises.
I believe if there was no Quorum, she should have communicated on time so that we can get refund and book from another company.
US
35-50 years of age | Experience level: 2-5 safaris
Based in Nairobi - so operates well within Kenya. SOL If you are planning to use them outside.
Where do I start? Here you go!
1. A/C did not work on any of the vehicles outside Kenya. Driver had windows lowered and with the muddy roads, there was dust everywhere.
2. One of the drivers (Charles) stole one of our smartphones and lied to us when we asked about it. Later we found that there was a social media account attempted to be opened under his name with this number.
3. We made the mistake of adding an unplanned point (Victoria Falls from the Zimbabwean side) to the trip. They not only charged us exorbitantly, but also charged us for services not rendered, and refuse refund the excess charge.
35-50 years of age | Experience level: over 5 safaris
....Refund done on 25th January 2018
..I had written a complain on a tour we booked with Day safari, we paid deposit and were never booked. The refund was sent back after a long wait and followup.
I would not book anything else with Day Safari, But the decision to book Safari with them depends ON YOU.Good Luck.