US
35-50 years of age | Experience level: 2-5 safaris
Dishonest and very unreliable
I recently booked a Safari to the Maasai Mara National reserve with Travel Shore Africa and had the worst experience ever. They asked for 50% deposit 2 weeks before travel and the rest 2 days before the travel. On reaching my hotel, I was shocked to realize that they had not paid for my hotel. We were treated to such a disappointing welcome at the hotel. We waited at the hotel reception for 2 hr's as they deliberated on hotel payments. The Tour company had issued a fake bank payment slip to the hotel and therefore this payment was not cleared. The experience was a harrowing one from the first day to the last day. I and my 3 children were treated like beggars at a faraway hotel in the middle of the Mara, where they only allowed us to spend the night since the tour company only paid for the 1st night. Next day, all I did was follow up with the company to ensure our hotel was fully paid. They paid using a different payment method at the end of the day after numerous phone calls and a lot of time wasting on my part. We missed our game drive on day 1 due to non payment of Park fees. (All these costs had been factored in the travel quotation and had fully been paid for). On our last day, our driver did not even have gas for his tour van and again I had to advocate to have gas to transport us out of the hotel. I had to literally beg the company to pay for services that I had paid for long in advance. Worst travel company in Kenya in my opinion. The owner of this company unfortunately was well aware of what we were going through and didn't care to alleviate our suffering.
35-50 years of age | Experience level: over 5 safaris
Junglers is a great tour company to travel with
Their guides are so well experienced and informative, they are so excited to travel with new guests, make you feel like part of the family.
IT
35-50 years of age | Experience level: first safari
Everything perfect
The trip was perfect. the tour operator was serious and very knowledgeable. We organised everything from Italy, thank you Mike who was available every hour of the day and night!!! we organised the tour together based on our needs and it was really easy.
the guide who accompanied us was nice and helpful. Really recommended!!!!
US
35-50 years of age | Experience level: first safari
Trust Destiny Explorers to go above and beyond providing the best experience
Above and beyond- they surprised a member of our group celebrating a milestone birthday with a cake and entire hotel staff singing happy birthday. We also had a member with trouble getting up in the jeep, Destiny provided a step to make it easier for her! In addition. flight was two hours late. The owner waited and picked us up and welcomed us all with a smile.
Service- The owner Issa, is who you set up your safari with. He communicates very well and encourages questions to ensure the safari is what you are dreaming of! (I asked about 50 questions with courteous replies each time! )
We had a northern circuit 6 day safari. And it is a Full 6 days of awesome!
Tour- Our guide Denis was amazing, kind and caring! He was open to sharing information about the safari and Tanzanian culture. Denis listened to what we were looking for and allowed us time to watch nature while still getting us to see the Big 5 including the Lion King! The roads can be really rough, but Denis made sure to take care of us and the car. He is a very safe driver and just an awesome person to be around!
Value- we found this trip and price better than anything we could have imagined!! I compared prices from 8 companies and found many use the same hotels with Destiny providing the best value at each.
Vehicles- clean and comfortable. They are well cared for and when compared to other companies are the same in age and condition.
35-50 years of age | Experience level: 2-5 safaris
Best beach vacation in Kenya
My family did a beach holiday with AGS from 19th December 2024 to 26th December 2024. We booked after recommedation from a friend. Communcation was first, payments options were good. The options available were satisfactory. The resort, Nyali beach resort and boutique hotel was good. My family had a great x-mass, thanks to team and staff at AGS Travel and Nyali beach.
IT
20-35 years of age | Experience level: first safari
Professionality and quality!
The trip was fantastic!
Our guide Paul was very knowledgeable and never let us miss anything.
The hotels were great and there were never any hiccups.
IT
20-35 years of age | Experience level: over 5 safaris
Available
Excellent service, perfect personalisation.
The guide, Paul, is an hawkeye and was very kind and good driver
IT
50-65 years of age | Experience level: 2-5 safaris
Professional
our guide Paul was very good, professional and helpful. All tented camps and lodges of excellent quality. thank you for the wonderful experience!
20-35 years of age | Experience level: 2-5 safaris
The Tour Operator was nothing short of amazing!The customer service was top notch, loved it so much.
I've been on several safaris ,but nothing compares to the experience I had with Roseline.The attention to detail was outstanding,from comfortable accommodation to well planned itinerary.the guide was also a true expert making sure we had the best possible sighting.Definitely be booking them again !
SE
20-35 years of age | Experience level: first safari
Excellent and friend staff
Our tour with Dancing Simba was amazing in all aspects. From the start of communication with Lucy, who was incredibly helpful in making sure our booking was perfect for us.
And then Owen who picked us up at the airport + was our guide to the waterfalls and hot springs. He was so full of energy and a great guide.
Then we had Michael for our day hike at Kilimanjaro who made sure we got the most out of the day even though one of us was sick and couldn’t complete the entire hike.
For our 5 day safari journey we had Reuben as our guide and Michael joined as well. Reuben was extremely talented and could answer all of our questions. It felt like we got the most of the experience together with Reuben and Michael, and the hotels they had booked for us were all very good.
When one of us got really sick they helped us go to the hospital and communicate with the staff, we never felt worried because of this.
And during all of this Lucy kept in touch via email to make sure we were doing okay.
5 stars to Dancing Simba and everyone who works there!
