US
20-35 years of age | Experience level: first safari
Thoughtful
We contacted Phillip about 2-3 months before we wanted to go on our trip, realizing that it was super late to try and organize something like this. He responded to my email within 2 hours and by the next day already had multiple options available to us. He called us multiple times to go over the options with us, and to try and find out what exactly we were looking for. By the end of the week he had everything booked for us for the whole trip, with the only thing we had to purchase was our airfare from the USA.
On the lead up to the trip he made sure to reach out to us more than once to ensure us that everything was lining up. We landed in South Africa and were immediately met by a guide who brought us directly to our transfer driver. From start to finish in our trip we never had to worry about our transfers or getting to the places we needed to be on time because Phillip did it all for us!
The lodges we stayed at were amazing, and we got to see the Big 5 in its entirety on day 1 on our game drives. During our time in South Africa it was also my wife's birthday, and Phillip had special surprises waiting for her at every stop! A birthday cake at one, a private dinner at another, birthday cupcakes while we were on a game drive.
He went so far and above anything we ever expected, and I honestly can't recommend him enough. It never felt like he was selling something to us, it felt like he was planning something special for friends.
RU
35-50 years of age | Experience level: first safari
All was perfect!!!!
It was our first safari and I am very glad that I turned to this company! Everything was great! We saw all the animals we wanted to see! The organization of the trip was at the best level!! The breakfasts, lunches and dinners that were prepared for us are just a separate magnificent story!! I definitely recommend it!!
CA
35-50 years of age | Experience level: 2-5 safaris
Funny and caring Titiku, it's nice
You don't have to worry. He. The guide was there for us and explained everything to us just so we don't
Not think and go to the pleasure...to like hit
(automatic translation from French)
IT
20-35 years of age | Experience level: first safari
Excellent
First of all, if you are wondering (like us) if Crater Explorer Tours and Safaris is reliable, I can assure you that despite the fears we were followed from beginning to end. Emanuel was very kind, he guided us by message and answered all our questions and requests remotely. When we arrived at the airport we were greeted by the driver who took us to Arusha, where Emanuel himself explained the Safari program to us.
Personally we chose the 5-day safari and warned, under the guidance of John - our guide as knowledgeable as he was kind - infinite animal species. When we also spotted the fourth and fifth of the Big 5, leopard and rhino, he was more excited than us. Emanuel our cook, on the other hand, delighted us for days with dishes that we already miss. The food is good, cooked with love, and quite varied. Tanzanian customs enter your heart and you end up getting used to them. Especially to smiles, accompanied by the inevitable ‘Hakuna Matata’.
To do at least once in your life!
(automatic translation from Italian)
