IT
50-65 years of age | Experience level: over 5 safaris
Very careful. Do not book with Nali Safaris
Our trip was a real nightmare.
We booked a tour of 4 people with car and driver with Nali Safaris for 17 days in September 2024 at a total cost of 9,000 euros which, as per the contract, were paid in advance.
All contacts were made through Pendy Masule, the owner of the agency.
After 4 nights from arrival in Namibia, we discovered that from that moment on all the subsequent hotels booked were not paid for and we had to make our own arrangements. You can imagine the dismay, amazement and trauma of all of us when we discovered this. The entrance fees to the parks, fuel, excursions and everything else provided for in the contract were no longer paid for; we were left with only the car with the driver and a thousand problems to face in order to continue the trip. A terrible experience.
I am writing after 3 months of returning because Pendy continued to claim that he had financial problems that were being resolved and that he would soon reimburse the 2400 euros that we had to pay to complete the trip.
As soon as we returned from the trip, all the documentation relating to the expenses incurred was sent to Nali Safaris and Pendy always assured that the reimbursement would be made shortly.
I do not know if we will ever get our money back or if Pendy has stolen from us but I certainly had a terrible experience with Nali Safaris and so that other people can avoid finding themselves in similar situations, I will report everything to the competent bodies and associations of the tourism sector in Namibia.
BR
50-65 years of age | Experience level: first safari
Drowsy driver
We took a 1-day trip to Amboseli. The safari part was ok but the transfer between Nairobi and Amboseli was carried out by a driver who was dead sleepy (both on the way and on the way back), which left us insecure. On the way back, I even sat next to him to talk and make sure I kept him awake.
20-35 years of age | Experience level: first safari
Cancelled trip and no refund
Hi,
So my trip in May to Lake Turkana was cancelled and they were reluctant to pay refund (I still haven't received everything). It took 5 months to get the first payment on October after multiple calls. Also they were pushing me to go to the same trip in October but I explained that I am no longer available that time. The third part I still haven't received although they said that I would receive it in November (still 6 months later). Also, they take ages to answer just because I am asking for refund to a trip I haven't been. Quite unprofessional in that sense so be careful if you want a refund for a cancelled trip. Be prepared to call them 30 times in a span of 7 months already..
I am adding screenshots as proof as they deleted my previous request. No need to publish those
KR
20-35 years of age | Experience level: first safari
That is perfect.
I met the guides who are Benji & Dulla. They were a good team. Benji drives safely and explains everything which I wondered. Plus, Dulla cooks our cuisine for outdoor. It makes our trip perfect! I highly recommend this company and these guides.
ES
35-50 years of age | Experience level: first safari
Excellent, wonderful, recommended 10%
We made a trip from Madrid with two children of five and seven years old for nine days and everything was perfect both with the company and with the guide. It was the trip of our life.
ES
35-50 years of age | Experience level: 2-5 safaris
100% serious company, they were always there for us for anything.
We had a wonderful seven-day safari combining culture with wildlife. It was a perfect trip thanks to the company and Vianni who made us have a dream trip.
(automatic translation from Spanish)
CH
35-50 years of age | Experience level: first safari
Wonderful safari and great team
We had a wonderful experience in the parks with a great guide (thank you David!), great accommodation and food, all organised very easily. We really recommend them, and their prices are really fair
20-35 years of age | Experience level: first safari
Helpful , professional, kind and great to work with
Excellent from start to finish. It was our first safari for our honeymoon. The communication was great before and during the trip. The collection at the airport smoothe and the safari was amazing. Hospitality and helpful friendly warm staff. Accommodation was great very large rooms. The guides were enthusiastic and great we saw all the animals on our drives. The food isn’t great if your vegetarian so only thing to be a little mindful of is bring some snacks. But the food if you’re not vegetarian is amazing.
BE
50-65 years of age | Experience level: 2-5 safaris
Overperformed and great advice and guide
Shebby helped us very well and gave us a great price. The Tarangire + Ngorongoro safari was spot on and we saw what we wanted to see (Big Five) and even more. Great driver and guide Godson made sure we spotted all. Combination of Tarangiri and Ngorongoro is great because of difference in landscape etc.
Would recommend Vision and guide Godson
50-65 years of age | Experience level: first safari
Amazing experience in Kenya with Leisure Escape
I did a request on safaribookings.com and 3 agencies replied. Leisure Escapes Safaris replied very quickly but also very accurate and with a nice proposal. Comunication with Esther was efficient both via email and phone, she understood exactly what I wanted and this is very important to get the right safari for you.
We signed for a 7 days Safari from Nairobi including Amboseli, Tsavo West and Tata Hills Sancturary.
Our guide was very professional, always in time and very competent. We had no issues at all.
The car was comfortable with all the accessories.
All the hotels were booked correctly as we agreed and we ended up in beautiful lodges with beautiful rooms.
What I can say is Esther was amazing since the first contact to the end. We had 0 problems. Everything was organised in the minimal details and you can tell they care about their customers.
My personal suggestion is to choice, whenever possible, a lodge with the waterhole. Safari is tiring and search for animals sometimes don't give you so much.With the waterhole instead you can relax in your room or during dinner and see them in their normal day by day activities, undisturbed from cars
