US
50-65 years of age | Experience level: first safari
Has not completed refund after an entire year of waiting
We planned a Safari for January 2024. At first, our experience with NGONI Safaris was good. Sedrick was responsive and even helped us obtain a visa for my wife - a complicated matter, and we appreciated the assistance.
BUT, after providing a deposit, we had to cancel our trip. We requested the cancellation within the specified time and although we forfeited some of the deposit, according to the terms of our contract, we were owed a percentage.
We submitted our request via e-mail in December 2023. We received responses acknowledging receipt of our cancellation request. The communication acknowledged our request was timely and acknowledged we were owed funds. We were asked for banking information and we provided routing numbers and SWIFT numbers. At one time, Sedrick said he could not give a refund because business was slow. I sympathized and did not push the matter, but after 15 months, we still have not received a refund and Sedrick has stopped responding. This has left me no alternative but to provide a review that I believe is deserved.
All the communications, including the contract agreement and requests for refunds and status updates are documented in e-mail communications and will be provided if necessary to support this review.
WE ARE VERY DISAPPOINTED.
PT
65+ years of age | Experience level: first safari
A competent and reliable tour operator
An excelent travel experience very well organized by Mardi Buhrmann from Viatu. I asked the group (6 persons) to rate the trip and they gave it 9/10. In the whole, we were very pleased and I have no doubts in recommending the tour operator.
20-35 years of age | Experience level: over 5 safaris
Excellent
One of the most significant thing was that everything we wanted to see was present, we went to Amboseli National Park with my wife and our friends and we do not regret our visit. This was the best trip I’ve had this year.
US
50-65 years of age | Experience level: over 5 safaris
Incredible Safari Guide
I have been on many safaris (Benin, eSwanti, Kenya, & South Africa). Peter is one of the best safari guides.
35-50 years of age | Experience level: first safari
I don't recommend working with them
These guys are SCAMMERS ! I sent them money to process my Schengen visa, around April 2024 which was 250 USD, it was all good until my travel plans changed and I asked Nancy the CEO if we can change the dates or else do a refund. She took me for a fool and gave me pointless excuses. “Oh sorry I’m out of the country, oh sorry I’m at an expo” without addressing my concerns. She did this from April 2024 and now it’s April 2025. All their business lines are off and there’s no way to reach them. Pathetic service. Utterly shameful. Reach out to them at your own risk.
NL
50-65 years of age | Experience level: 2-5 safaris
Perfect organised 2 days safari
Perfect organised 2 days safari from Zanzibar into Tanzania with an overnight in a luxury lodge. We visited two different national parks.
AT
20-35 years of age | Experience level: first safari
An unforgettable safari with Wildlife Experience Tanzania
This safari with Wildlife Experience Tanzania touched my soul in ways I never expected. Witnessing the sunrise over the Serengeti, hearing the roar of lions in the distance, and sharing quiet moments with elephants—it was pure magic. Our guide was passionate and warm, making us feel safe, welcome, and deeply connected to nature. I didn't just see animals—I became part of something greater. Thank you for a journey I will treasure forever.
(automatic translation from German)
US
20-35 years of age | Experience level: first safari
Best safari ever
Booking with jocky tours was really easy and was the best tour operator for our 6 day Kenya safari. What made the trip was our driver Steve. He knew everything about the animals and made everyday an adventure. Make sure to book jocky tours and ask for Steve! You won’t regret it
US
20-35 years of age | Experience level: first safari
Steve was a great driver. He was very knowledgeable and was always very communicative. 5 stars 😊
Tour company was good. Very organized and communicative. Only issue I had was that paying with card was a 5% fee which came out to be $35 on top of the $800 we had already paid for each of our individual trips. Other than that, they were on time and very organized. Our tour guide, Steve, was wonderful.
PF
20-35 years of age | Experience level: first safari
I say Big thanks you to Eddy happy snappy, he's always happy and help people, so friendly and nice
Nice company, best food, good vibes, best guide (eddy happy shappy) 😊 thanks you make my wish real I done the Big 5 🤙 and thanks for the good vibes only 😊 thsx all the staff, thsx chef, thsx mo-safari and big thanks for eddy 🥰🦁
