BE
50-65 years of age | Experience level: over 5 safaris
Please, do not go on safari with Tembea East Africa Safaris !
We ( a party of 4 ) went on a Tanzanian safari with them out of Arusha.
They seemed reliable, as they were also appearing on Safari Bookings. But what a mistake I made !
When requiring information and quotation, Evangelina, reservations staff, was extremely helpfull and replied by email always within the hour. I did some research, so I gave her the names of hotels / lodges I would stay in ( Arusha - Tarangire - Lake Manyara - Ngorongoro ). She also quoted me the price of this week safari in " all-in formula ". I specifically asked her if this would include all drinks in the lodges ( whether alcoholic or not ) and she replied me yes !
When making the reservation, I had to pay a 60 % deposit. I did this by bank transfer. Damian, the accounting staff, was very eager to get the money, as he wrote me already the next day where the money was. I told him to be patient, since it takes a while before a bank transfer is done between Belgium and Kenya. After 4 days he got the money. Suddenly, he asked Evangelina by email ( with a copy to me ! ) if she granted me the usual discount. Seemed, that by paying the balance 6 months before the trip ( instead of paying cash upon arrival ), I could get a 3 % discount. Of course, this was a trap !!
Upon arrival in Arusha, Mr Issa ( the manager of Tembea ) was there at the hotel in order to collect the balance. He tried to switch my first lodge at Tarangire into a campsite, but I refused.
First day ( a visit of Arusha National Park ) everything went well. Comfortable jeep, excellent driver who gave us a very good explanation with spectacular binoculars. At the end of that day, we made an appointment with him for the next day, when we would leave Arusha together for the one week safari.
Next day... nobody came at the agreed time. More than 2 hours later, a wreck of a jeep arrived, with another driver, who's english was very poor and difficult to understand. He also had binoculars ( when I specifically asked for ) but they did not work !!
With this wreck of a jeep we went on safari. From day one, a warning light was appearing on the dashboard, that the oil level of the brakes was too low. Twice we had a big mechanical problem and had to go to a local garage for a while. The worst mechanical issue was that on the last day, decending from the Ngorongoro Rim to Karatu, we had NO brakes at all for 30 km !! A horrific experience !!
Also, in the contract, they allowed us to go twice into Lake Manyara. But once there, this was refused and only one entry was paid for. The driver would have liked that we would be back in Arusha before lunch, instead of dinner, so to cut our safari by half a day. But this I refused of course.
Besides this, all lodges refused the all-in formula. When I contacted Mr Issa, he said to keep all the receipts and that he'd reimburse me at the end of the trip, back in Arusha. Guess who didn't show up ? He was stopped at the Kenyan border ( he said ) ?!?!
I later on emailed all the receipts to Damian, and he replied me every two weeks, that the refund will be done.
Guess what ? Nothing of all this happened of course !
When asking Mr Issa and Mrs Evangelina some explanations about this trip, no reply came.
They obviously are only after your money. They do not care about customer service at all. They only cheat, lie and mislead you !
Hopefully this will help you to have a wonderfull safari, as Tanzania is amazing !
BE
35-50 years of age | Experience level: 2-5 safaris
17 day camping trip in Nambia is exhausting, not well organized and way overpriced
We booked this tour through a Belgian travel agent that seemed to be well experienced and selling qualitative good trips. Unfortunately the 17 day camping trip with Drifters was far below the quality for what we have paid. It was organized very low budget but the travelers are paying a lot of money. On one side the tour was mostly a rush with only very limited time to visit places/sites etc. And on the other hand it was set up very low budget, parts of the tour were not carried out, the Drifters/Greenfire lodge where we slept was old and rusty and should have been broken down two years ago it seems but they are still putting all their tours in there, so its pure monetary gain!! The truck was very old, seatbelts were not working, the windows were very difficult to open and close, the fridge didn't work how he should have. We were left 2 days on a campsite with more then 40 degrees without any cold drinks, had to take our garbage on the truck. Dirty swimming pool at Greenfire desert camp. And worn out facilities on some camp sites they use because the organize it very low budget although we did not pay low budget prices! Also complaint handling from Drifters organization is 0! Very rude, ignoring the complaints and even putting the blame with us!
FR
Shaban the scam artist
Within the first 10 minute Mr Shaban had broken his own contract. The itinerary had changed, and indeed the accommodation and the company as well. I chose this company as the reviews appeared to be good. I was put with another cheaper company with poor reviews but had to pay the higher price. Mr shaban would not answer his phone to discuss the situation and refund the difference. Eventually he replied to my texts and was very rude and aggressive in his responses. He told me i should go to the police about him breaking the contract. Terrible man. No one should book with this company
50-65 years of age | Experience level: 2-5 safaris
Be aware of Tony Kopolondo, a professional liar and cheater.
After good reviews on Internet, I contacted Tony Kopolondo in July 2015 and booked the 15-day Kenya and Tanzania safari tour. I transferred 50% of the tour cost to his bank account in Tanzania on July 11, 2015. The original tour departure date was June 22, 2016.
I sent my flight details in May 2016, one month before the tour schedule date and asked Tony to send me the link for paying the balance money by credit card. He informed me that the tour was postponed to August 14, 2016 as other members of the tour postponed it. I reluctantly agreed to the new date after getting assurance from Tony that the tour would be 100% guaranteed, I paid the balance money on July 19, 2016 by credit card.
On August 10, 2016 I sent an email to Tony asking about the tour arrangements including who would be coming to the airport to pick me up. Immediately, he responded saying that the tour was cancelled as one of the members of the other team passed away. I was very disappointed and lost faith in Tony and asked him to refund the money.
Tony Kopolondo has not given the refund even after 7 weeks of the trip cancellation. After repeated follow up, Tony informed me that the money was electronically transferred to my account on September 16, 2016. Even after repeated requests for a copy of the bank transfer receipt, Tony did not provide it and stopped responding to my emails. Tony lied to me about the money transfer without actually transferring it. He cheated me and I lost US$5000. I want everyone to know the true colour of Tony. Please don’t do the same mistake and book any safari tour with Kopolondo Expeditions.
Baburao, Perth, Australia – October 11, 2016
NL
Still waiting for my refund because they messed up my 3 days Tsavo East and West
I booked 3 days Tsavo East and West. With the briefing I was asked to go to Amboseli instead of West. I didn't want that, that was not what I had booked. The night before I get a call that my tour was cancelled (did they already knew that in the afternoon...?)
I could go to East only and for 1,5 day. I didn't agree. I booked and planned my holiday around it for 3 days and wanted to see West as well. Then they said I would get a car for myself for West after I went to East with another group. That was okay by me.
East was beautiful but the second day there was no car to get me to West. I had to find out myself. No messages, no missed calls to me or the guide. The reason was that it was too expensive to get a car there for me alone... They could have known that in forehand...
I got a little of my money back. But still waiting for the other part because my trip for 1,5 days is now really overprized!!!
A lot(!) of emails with promisses, but overall a lot of frustration, a spoiled holiday and now 4 weeks later i'm still waiting for my refund for the part that I missed...!!
But now I get no reaction on my last e-mails anymore from Sheeqs Safari...
20-35 years of age | Experience level: first safari
The good, the bad and the very ugly parts of It Started In Africa
I experienced a the good, the bad and the ugly parts of this company, It Started in Africa.
I was a solo female traveller and safety was a priority. I knew I could have paid less with other companies, but the BBC Travel logo really did stand out to me. A company with BBC Travel as a partner would surely have set standards and uphold a duty of care to it's travellers.
Let me start off with the good. I was partnered with Martin who was an experienced safari guide and he was such a kind and caring guide. We chatted and he would educate me on all aspects of the country, the landscape, the trees/plants and all the details of the animals. He also helped me learn all the names of the animals in Swahili and I was very grateful to have him as a guide.
The company who mans the emails responded promptly to emails and the trip was arranged and paid for within a week of my initial email query.
The BAD:
The night before departure from home to Tanzania, I received an email to inform me of a mis-booking at Ngorongoro Crater. My option was to go to another campsite (not their first line recommended) or upgrade to their recommended. It was quite stressful to think that I had to pay another further amount and my tour hadn’t even started. I paid it but really thought the company should have covered the full cost as it was booked 1 month in advanced and the night before flying out I had to respond and ensure it was booked. The company advised that it was the accomodation’s fault, but really, it should have been picked up on confirmation not reconcilliation, days prior to my tour.
My other bad part was on my 2nd last day in Arusha where I was no longer on safari with Martin and planned and paid $125USD for a coffee plantation tour. The company sent me off with a Driver and a guide named James. James kept questioning why I want to go on the coffee plantation tour and tried to persuade me to go to a Tanzanite tour (it was obvious he wanted to commission for tanzanite purchase). He was quite persistent & I had to be firm and say it was a coffee tour he was to take me to. He kept pushing me so I agreed with enough time after the coffee plantation tour I would go.
Instead of taking me to the half day plantation tour (included lunch at the plantation) that was 1+ hr away from Arusha (Moshi - tripadvisor has it rated well) he tried to do a dodgy self tour by the side of a road of a coffee farm. Understanding the tour (from other people I met along the way) and that a 30minute drive in traffic was not Moshi, I spoke up. James then proceeded to say I had to pay for that tour. I told him I have! They then drove me to this town at the foots of Mt Meru to a plantation, stopping and asking for directions along the road (this was not the one I was to visit) and I was asked to pay $51USD. After saying (again) I had paid, and knowing this is not the right place, I thought I was stuck in the middle of nowhere, feeling a unsafe and on my own with 2 men the company sent me off with who clearly have not taken me to the correct place, I will be quiet and go along with it. But after it clearly was not what I paid for, I asked to speak to Mathias (Manager of Arusha office). James kept ignoring my many pleas. After another 15 minutes, I got really mad and demanded it and refused to walk any further and pretty much had to raise my voice and have a meltdown-like tantrum until he eventually did. I spoke to Mathias and said I was not taken where I was suppose to be, it was 3pm, I have lost a day and would like to return to the office for a refund then back to my hotel. I told him I do not feel safe here - during this tour, a group of school children followed behind me stealing my water bottle which I happily said was fine, but they went to unzip my backpack and grabbed my hand and asked me for my watch as well. My guide James was walking 5-10m ahead intently listening and learning from the other tour guide. James continued to avoid taking me back to the office for a refund and insisted I continue the tour. I was stuck and just agreed to get it over and go back to the safety of my hotel. During the tour, James took photos of me on his phone. I was not happy about the whole unsafe situation I was in. I was walking with 2 men into farming land away from other people on a tour I did not feel was real. Luckily, the tour finished off, and they asked me to tip the guide. I refused as it was not the tour I paid for. On the drive back, James thought it was amusing to take more photos of me in the car - I was furious! I asked him to delete all photos of me and he tried to just delete 1. I was stern and said all. Whether he did or not, I do not know.
Eventually they returned me to my hotel (refused to take me to the office for a refund) & told me Mathias the manager, would meet me at the hotel. Mathias avoided me. My hotel manager overheard my terrible experience that evening (3 hours after my return) and contacted the company to ensure someone came down to chat to me. Without the hotel manager's persistence, I doubt anyone would have met me to apologise. A large, unfriendly, and unkept man arrived to the hotel and after explaining the events, he did not offer an apology. In fact I felt he was sent to intimidate me into submission. I stood my ground and he eventually got on the phone and let me speak to Bernard the Tanzania Manager for It Started In Africa. I had to explain the days events again, and I was quite fed up at this point so I told him that he needed to do the right thing and refund the money. I said I know he can refuse, but if his company was truly apologetic in sending me off with 2 men who cheated me of a tour I paid for, he would organise a refund. Eventually, Bernard assured me that they would refund me and that the following day Mathias would have the money in cash for me at the hotel for my airport transfer.
The ugly...
the following day, they made my guide Martin return to Arusha (from his home town 1 hr south of Arusha) to smooth it over. When I still wanted my refund they handed me 1/3 of the value. Another man was there also (to intimidate me?). They arrived 20mins late for my airport transfer and had to remind them the amount owed. Martin wrote it down and got on the phone to Mathias. After a drive to the office, Mathias finally met me. He handed another 1/3 of the value. I was still short! He made excuses that he wasn't told the amount. I knew my guide Martin called him up and said in Swahili the exact number (i learnt the swahili numbers). I confronted Mathias who did not expect me to know the Swahili numbers. Mathias returned with the rest of the money and then made an excuse that the person who organised the refund did it wrong - Mathias is the office manager! Who else would organise it? Another terrible lie!! 1 hour behind schedule we headed to the airport. Along the way, the other man in the car spoke in Swahili to Martin and laughed about me - I referred to the the guide and driver that day as cowboys, and this man repeated it and laughed. I did not find this professional sitting next to him while he made fun of me and gave me intimidating stares. My guide Martin did not respond, being the professional he was and knowing that I understand a few words of Swahili.
Later, I found my itinerary with the full amount breakdown and circled the value to be refunded in the car! They knew the amount to be refunded and hoped to get away with less. It was very upsetting that I had to deal with 5 different men who attempted to intimidate me and waste time to avoid a refund!
I was left in tears from the emotional experience.
It was truly a corrupt Arusha Office!
I arrived at the airport late and just made my flight - my luggage was not able to make the flight.
On return I wrote an email to the Europe base and they were not even informed of this incident and mishandling afterwards. Joao in customer relations did well in responding with an apology & a promise of a full investigation. I asked to see the report and was told this can take long to prepare. I really hope they investigate and learn from this incident and mishandling but I am not to know if they will actually follow this up. I acknowledge that a full refund was given for the extra night accomodation and day tour that I was cheated out of, and they refunded the extra amount I had to pay for the last minute change in accomodation.
Tanzania was a beautiful country and I would definitely love to return. But would I chose to go on tour with It Started In Africa? Definitely not!
I have written this review so that anyone who does go on tour with It Started In Africa - be careful!! Make sure you are aware of what you paid for and if you are cheated of any experience or tours you paid for, you get the refund!
If you are thinking twice about this company - do some further research! While on tour I came across the most popular Leopard tours, trek2kili, Abercrombie & kent etc
But if you chose to try It Started In Africa - do your research & be self aware!!
50-65 years of age | Experience level: first safari
Appalling vehicle
We completed a tour in a vehicle that had no air conditioning into the sixth day, despite being repaired once. No attempt made to replace the vehicle with a substitute. Uncomfortable and too small for size of group and terrain covered. Poor viewing from vehicle. Road conditions and vehicle meant we were frequently too late for scheduled itinerary features. Driver very knowledgeable but spent too much time telling us we should have been going elsewhere and staying in other accommodation! I completed their review form and heard absolutely nothing in the way of explanation or apology. Poor value.
US
35-50 years of age | Experience level: first safari
Be aware of this tour company
I had a very stressful and disappointed experience with this this tour and Tom Ocharo as organizer of this mess.
Tour was for 10 nights and after 3 nights many things went wrong. My itirinary was changed doni had to spend senseless long hours on a bus going back and forth.
Tom itself spoke very bad English and communication with him was exhausting.
He was very responsive when he wanted my money but then when trouble arises he went silent.
Tom mixed up a lot of things and made my vacation very stressful.
Tour itself is not worth the money. Accommodation in fact are very cheap if you book them directly. Food was very bad.
First night after transatlantic flight I was put in a really horrible hotel and spent sleepless night listening to all night music from next door night club.
I specifically asked how many people will be in a safari car and was told by Tom no more than 7.
In fact there was 9 of us which made the whole trip very uncomfortable.
I do not recommend this company to anyone. Lots of things went wrong and there were lots of misrepresentations of what company is offering. Not worth even remotely the money spent
CL
20-35 years of age | Experience level: first safari
Horrible experience, they cheated on the service and stole money
Through safari booking we contacted Tembea East Africa Safaris, and at beginning everything worked perfect; Responded to our emails immediately and also we managed all the details to make our trip perfect. We were also quoted in another company that had been recommended by a friend from Chile, but we finally opted for this, as they looked like a serious company and was also "backed up" by Safari Booking.
The first problem we had was closing the payment method, because although on its page expressly shows that you can pay by Pay Pal, they told us that we could not pay that way, since for them it was very expensive the commission, So we had to pay with Western Union. We were scared with this response, so we told them that we could not take the Safari with them, but seeing that we were hesitant, Evangelina (Tambea East) immediately wrote to us saying that finally there was no problem and we could pay with pay pal If we wanted.
Thus, we agreed with them that we would pay the total of the tour with Pay Pal equivalent to 4,590 USD (50% before arriving and 50% when arriving there) and we were assured by mail that we would have no problems with that. Once this was closed, Evangelina started sending us several emails, noting that we had to pay 50% as soon as possible, because they had to buy airline tickets and book hotels with that money, otherwise if we delayed they could being full the hotels we had specially selected.
So in a few days we paid through Pay Pal 50% (2,295 USD) of the tour in advance (this was two months in advance). The tour included tickets from Dar Es Salaam to Zanzibar and from Zanzibar to Arusha, all hotels, all transfers, safari (guide and car) and almost all meals. That is to say, we would arrive in Tanzania, pay the remaining 50% with Pay Pal (2,295 USD) and we would just enjoy ourselves, without having to worry about anything, or to spend an extra coin.
But this was what actually happened:
1) Upon arriving in Tanzania, they told us that we can not pay the remaining 50% with Pay Pal, because they are out of their annual quota to receive payments there (clearly a lie since that does not exist) and tell us that we have to go paying in different places with the credit card as they tell us. This already annoyed us quite a bit, but we preferred not to complain to not ruin our holiday.
2) Upon arriving in Zanzibar, it was supposed to be arranged a transfer to pick us up and take us to our hotel which was 1.5 hours away. We were waiting for 40 minutes at the airport, it was night without anyone appearing, so we had to pay a taxi to take us to the hotel.
3) Once in Zanzibar, Evangenila sends us for whatsapp a list of places we have to pay ourselves upon arrival (some hotels and entrances to the parks, which were supposed to be reserved and had to be paid by them) and tell us That the rest (what is missing to complement the remaining 50%) we have to pay in cash, although they had expressly agreed that that would not happen because we were not going to carry cash on our trip.
Although we claimed and said that we were not going to pay in cash, as we took out a high commission in our country and we had agreed that we would pay with Pay Pal (there was already a claim on Safari Booking against this company For the same issue, so we were especially careful to confirm that we could pay with Pay Pal), we were told there was no other option, so we were afraid to miss the safari, ande we had to accept it.
4) Arriving in Arusha in Tanzania, as soon as we arrived we were taken to a bank, where we could not withdraw money, then in the afternoon they pick us up again at the hotel to go to another bank, in this place the exchange rate was Very high, so they wanted us to go to a third bank. At that moment I was enraged, seeing that I was using a whole day of my vacations to go to different banks instead of enjoying, so I told them that I would not go to any other bank. At that time talk directly to Issa (owner of Tembea East), who finally agreed to change the money there.
We gave them $ 899 in cash, supposedly with that money plus the payment of Planet Lodge hotels, Octagon Lodge, Tortilis Camps and tickets to the parks of Manyara Lake and Serengeti (1,396 USD), it was all paid for.
5) It was already quite annoying, to change all the same day we arrived, when we could not do anything else, and having to go paying in different places, when supposedly the grace to do this through an agency is that you pay and You forget those issues, which was what we had agreed upon. It was quite uncomfortable, since in some places the card did not work and in the parks we were the only ones doing the line, since all the other companies - as it has to be - the tourists only enjoyed and it was the company that was in charge of all the payments.
6) As for Safari itself, they hired a guide they did not even know and who had never worked with them, they hired him through a third party, so the guide did not even know the operators. That is, Tambea East had no idea who they were sending us to do the Safari (according to the guide told us), or in which car we were going to do. Luckily, within all of the poor organization, our guide was quite good and we quite enjoyed the walks with him. The problems always came in the afternoon, when tired after the Safari we had to go to the hotel.
7) The first hotel we had problems was at Tortillis Camp, as Issa (Owner of Tembea East) called us the same day we were going to Serengeti, to inform us that there was no available space at Tortilis Camp, lodge we had specially selected and for which we had even paid More (it was more expensive), so we had to go to another hotel. He only called us to communicate this, without explanation, to see if we agreed with the change, or to apologize for the incident.
This was advised on the same day that we had to go to the lodge, so we realized that they had never actually made any reservations and the 50% that we paid in advance at an early start had simply been left for them.
We realized that they were booking the hotels the day before or sometimes the same day that we were going to get to the hotel, even though we supposedly had paid 50% months in advance so they could make reservations.
In short, what happened was that they did absolutely nothing, simply received our money and stayed with it, without using it in making reservations or paying the plane tickets (also was bought the same day).
That is, the urgency of paying 50% was not to make the reservations, but because they needed the money.
8) But worst of all, it was not just what happened. In Ngorongoro when we arrived at the hotel which supposedly had already been paid directly with our money for Tembea East, we found out that Tembea had never actually paid and had just made the reservation that same day, by an email in which they told the hotel "That if they (Tembea) did not pay before we arrived at the hotel, they would charge us directly upon arrival." This was according to what the manager himself showed us. (Attach mail that Tembea East sent to Norongoto Farm House)
In the desperate place, we spent hours trying to contact someone at the agency, but they simply did not answer our calls, they didn´t respond to our messages, and the guide could not help us, since he had only been subcontracted and had no idea what was happening. Besides, he told us that he had not been paid from Tembea East either, which was due to him for the safari he was doing to us, so he was also very worried.
Finally, unable to do anything else, we had to pay again 266 USD for the hotel we had already paid to Tembea.
Then, from what happened to us in the first hotel, they sent us a message saying that we were not worried, that it was just a confusion (even though the mail they sent to the hotel was very clear) and they were going to give us back what we had paid . We were also assured that at the next hotel (Moromboi) everything was already paid, as well as the tickets to Tarangire National Park. Supposedly they had given the money to the guide, but this one told us that he had not received anything.
Upon arriving at the park, they obviously had not transferred anything to the guide, so we had to pay 119.18 USD for park fees again and the same thing happened at Maramboi Lodge, where the manager told us that they had only received half the payment ( That same day) and that they had been told that the other half would charge us when we arrived, so we had to pay 141 USD.
9) So finally with more than 535 USD we had to pay extra (although we had already paid Tembea for it), we arrived in Arusha on the last day, where we were supposed to meet with the representative of Tembea in Tanzania, who would give us back the money.
We asked all day waiting for it to arrive, instead of being able to enjoy the city, besides with the heart in the mouth, not knowing if they were going to pay us what they owed us or not. Evidently, after all the lies, we no longer trusted the agency at all. We were very scared, stressed, angry and tired of everything that happened.
Shortly before we left for the airport, they refunded us USD 350, remaining with the rest of the money which was USD 185 (which they supposedly could not transfer due to bank problems, even though they knew perfectly everything we had to pay extra since the previous day).
We have a whatsapp from Tembea East representative in Zimbabwe where he tells us that we owe 185 USD.
10) In short, they ruined our holidays, they cheated us because they never made reservations or provided any service (on the contrary, we only had different problems each day) and finally they stole more than 185 USD that we have not receive yet until today.
Everything we tell you, is backed up, with the payments, emails, messages by whatsapp and with the testimonies of all the people who witnessed this; The person they contacted in Tanzania as an intermediary, the guide they hired and the managers of the different hotels, who personally witnessed how we had been cheated.
We believe it is unlikely that such a company is part of the companies that appear on its website. Not only they did not do the work (they did not book, they did not plan, nothing!), They cheated and robbed us.
We trusted in your website (Safari Booking) and that's why we thought Tembea East was a serious company, because we thought your web site at least verified that the companies were reliable.
It is not enough in this case to put our comment about the operator on your page, but we ask you to take that company out of its publications, because we do not want anyone to happen again what happened to us.
We will not rest until this is made public so that the people who travel do not have to live such an experience. If you offer the service, you should at least check with which companies they work or which companies they publish.
US
35-50 years of age | Experience level: first safari
Do not use Bramwel Safaris, they owe me $1100!!!!!
Do not use Bramwel Safaris!!!!!! They owe me $1100!!!!!!
I Booked a 7 day Private tour safari through them in September, I paid $5000 for this. One, our driver was terrible, he did not give us any information or facts, like a tour guide should do. When we would ask to stop to see wildlife he would ignore us and keep driving, but he would stop and talk to every other tour guide we passed. It was like we were on HIS time. When we got to the serengeti park entrance the drivers card to pay the park fees & lodging declined. Now I have already paid for this in advance so where is that money?.....they asked me to use my card and William Amon promised he would pay me in cash when we returned from the park. We had paid $530 to stay at the Ngorogoro Crater hotel which we did not get to stay in. Again, something I had already paid for. I had one request throughout the entire safari (booking a private tour they advertise you can change the itinerary to your needs, apparently not true), William had promised he would make it happen, then it was excuse after excuse as to why he could not do what I asked & it was a simple request. Our driver got fined while in the park, and that somehow was my fault. I should not have to get into an argument with the driver and William while on vacation. That is not what you expect or pay for.
They advertise ice cold water to drink throughout the safari. The so called cooler in the vehicle does not work. Since Sept 16th I have been trying to get refunded the $1100 William Amon & Bramwell Safaris owe me and I have gotten nothing but excuses. Originally he said he wired the money & it would hit in 7 business days. 7 days later of course no money, I emailed him and he said something went wrong......Yeah, bank wires do not go through if you do not have any money!!!!! Then it was going to be wired Oct 15th, It has been nothing but a series of BS excuses since!!! I am extremely dissastisfied with the service of this company & the people working for it, & the amount of lies that have been told to me. They are very dishonest and do not provide what they advertise on their website I paid a lot of money for a safari that was terrible due to the company we used, the driver, and William who ripped me off!!!!