AE
35-50 years of age | Experience level: over 5 safaris
Miscommunication or misunderstanding?
Having read the other reviews I must say apparently Kruger Park Travel just had a few bad days when organizing my trips. I am happy nobody had to go thru the horrors I had experienced!
In short, written confirmation of trip details were not held and I had to pay extra to meet my expectations of private safaris, once I faced the situation. When I complained about this, the first reaction was immediately to threaten me with the company lawyer! I presented all email communications to them, but nobody bothered to give me any fair explanation of how this could have happened.
FR
20-35 years of age | Experience level: first safari
Not actually delivered by East African Safari & Touring Company
we booked the safari with East African Safari & Touring Company but we learnt during the safari that we were actually with another companies. Apparently East African Safari & Touring Company does not have the TALA licence anymore and are almost bankrupt (at least this is what our guide told us). The safari was overall disappointing, e.g., we left Arusha very late on the 1st day (11am) and therefore we stayed less than 3 hours in Ngorongoro. We had to pay ourselves for the private campsite in Serengeti, despite was included in the agreed programme (we were later refunded once back in Arusha by the owner of the company employing the driver and owning the car), and this took a lot of time, long discussions with the driver and the parking rangers, two visits to the park HQ, etc.
JP
35-50 years of age | Experience level: first safari
Payment was very unconvinient
Guide and operator who take us to the safari actually was very friendly and excellent.
But conductor who manage our trip from Arkman Africa was problematic person.
I wished to pay VISA card, but he did not understand what I wanted to do and we waste time a half day. In addition, the day of the trip, he did not come despite he said he also will come to make sure the attendants. And he did not communicate the guide who will attend actually in the trip. We loss one our or more to make sure who will attend.
US
35-50 years of age | Experience level: first safari
Call it the Tourist tax on pricing, especially when you see what you get for it
The safari's and guides themselves were great. Thank God I only did the 2 night, 3 day stay. The accommodations are terrible! I'd met a couple on the way down that did the cheaper "tented" version. There experience was much better- and cleaner. For the price you pay, you'd think it would be a stunning room. It is not. The locals I know in Cape Town informed me what it actually costs a local to do this for them. They tourist price us of course and
I'd be fine if I had a beautiful room with an amazing bed and stunning accommodations. This was 2 dirty not even the size of single bed beds, no frame to them, no skirt on the bottom box spring showing it for all it's dirtiness, a dirty shower, dirty walls, old dirty looking towels (they were clean but the vibe felt gross), everything felt dirty. I paid almost $800 for those two nights & not really 3 days. I thought that would mean a beautiful sleep in beauty. We all chatted over dinner on the condition of what we got and felt the same. My recommendation- book a stunning hotel separately. Book the safari's separately. it'll be the same or cheaper. And you can self drive as well but you'll miss out on the amazing information the guides give. You don't need to be suckered into this - some research and a tiny bit of effort and you can avoid all this bs.
20-35 years of age | Experience level: 2-5 safaris
If you want a budget safari, this is definitely a budget safari.
Tour itinerary looked great and Cate was very friendly, but she neglected to tell us that the total payment for the tour was due on Day 1. This resulted in some scrambling to withdraw cash from an ATM but we were limited by ATM withdrawal limits. There was no option to pay online with paypal or with credit card! Finally at the end of the tour Cate had told or driver a different amount than what I truly owed (a $10 USD difference) and also told the driver that was should pay him extra for dropping us off where we were staying in Nairobi even though this was included on the itinerary (in addition to a regular tip).
Our itinerary told us to be picked up at George's Cafe at noon, by 12:30 we were still waiting and called Cate. Cate had apparently (forgotten?!) to call a driver and our driver finally showed up at 2:00pm with no clue about what our itinerary was. To his credit, he was able to take one look at our itinerary and then figure out what hotels he wanted to take us to. There were a lot of extra costs that were not described in the itinerary unfortunately. I ultimately didn't mind paying, but if a boat ride was listed on the itinerary I would have appreciated knowing that it would cost me $100 in cash. While the extra expenses were no big deal, a heads up would have been nice, unexpected expenses can be frustrating.
Our tour driver, Johnny, was friendly but apparently lies to KWS to try and get resident rates for non-residents (this was from a story he told us making fun of the stupid white people who "forgot" they were supposed to be going by fake names). This was disheartening to hear about because this is a big loss of money to wildlife conservation. I'm a resident and my traveling partner was not and luckily Johnny did not try to lie to get resident rates for her. It was a slightly odd interaction.
The hotels we stayed in were clean with excellent food but no hot water in any of them unfortunately. Johnny seemed to have a poor understanding of when meal times should be and how often people need to eat because lunch was at 4pm on Day 2 (he seemed to think we could skip it?!). He also tried to skip lunch on another day right before a long hike (who skips lunch before a long hike?!). He often told us dinner couldn't be ordered before 7:30 (resulting in multiple meals at 8:30 PM!) but the kitchens seemed to be open and working as early as 6 because there was always waitstaff ready to take our order when we arrived. He also often ate with us, which I normally wouldn't mind, but he would order too much food for us (even when we told him we couldn't eat that much) and then guilt us with cultural values if we didn't clean our plates. He subsequently also couldn't clean his plate, but would then offer up some excuse about the food being bad. Overall a bit odd.
Johnny was also getting a bit old and in failing health (coughing and wheezing which made us a bit uncomfortable) and it was clear by his driving sometimes that his eyesight is no longer the greatest. There were a few speed bumps he missed slowing down for and game driving in parks is not his forte! I spotted the rhinos and lions we saw and he stopped at a buffalo once thinking it was a rhino. He also bragged that he would find us a leopard but never did. (I've seen leopards before but the boasting was strange). In general our driver was friendly, but nothing like the kind of service I've had on other budget safaris.
We stopped at multiple curio shops and they are usually expensive, but I've never had someone try to sell me a shuka (usually cost 600ksh and never worth more than 700ksh) for 4,000ksh. I was surprised that knowing that I'm a Kenyan resident Johnny would still try and take us to a place this ridiculously expensive. After they tried to scam us once Johnny actually took us there a second time. (???). He also added in a random stop at a girl scout memorial for people that I know nothing about and the man there asked for donations of any size so I at least thought offer 100ksh but he then turned around and said that wasn't enough. Was getting a bit sick of Johnny taking us to people who were just going to ask us for too much money. Especially since we told him that were not interesting in gift shopping as we were planning on doing that in Nairobi.
The itinerary was great, but at the end of the trip I wouldn't recommend trying to cram as much as we did into one week. Spend at least two nights at every location so that you get a full day at each. Cate added a few extra things to my itinerary beyond what I requested and I trusted her to know what would make a good trip but now I wish I'd asked to cut some of those extra locations.
Good things: Because it was budget we ate a lot of ugali and nyama choma which I love. Food was always delicious. Parks themselves were beautiful and wonderful.
TL;DR: The organization and communication was poor. Driver friendly but not very skilled and in bad health/bad eyesight. Would not recommend. You can find better budget safaris than this, or just rent a car and do it yourself.
20-35 years of age | Experience level: 2-5 safaris
Would not recommend for future bookings
I first worked with Bosco two years ago. He took me on a fantastic trip to see the gorillas, Queen Elizabeth, Fort Portal, and Hoima. Oftentimes, I refer to that road trip as life changing. However, I recommended him to my brother and his girlfriend who were here early January 2017. We had brief interactions about dates, itinerary, and pricing. At one point, I had to shorten the trip, and therefore I assumed that the price was going to decrease, at the very least, for less hotel night stays. However, he refused to change the price, as it had gone from 7 days to 4. Then, during the trip, instead of living up to his promise of finding a very nice place to stay, he actually chose a place infested with ants. My brother actually had to ask to be transferred to another hotel. Overall, I was very disappointed in Bosco's service and won't be recommending him any further.
Experience level: first safari
Disappointing. Avoid traveling with Kapolondo Expeditions.
I booked and paid well in advance for a 6 day mid range lodge safari. I ended up on a budget group safari.
On arrival late at night at Kilimanjaro airport I was met (thankfully - after reading a few reviews I had been nervous that nobody would be there!) and we begun our drive to Arusha, only for the safari vehicle to break down almost immediately. 21/2 hours later we crawled in to Arusha. The vehicle continued to have problems throughout the safari.
On Safari none of the accomodation had been booked in advance. I only stayed at 1 hotel that was on my itinerary (and it was empty of guests). Tony seemed to find the cheapest accomodation going on the day.
At one point Tony told me that the lodge I had booked was full so given that the owners of this lodge owned another accomodation in the local area I would go there. In turn I went to the lodge to ask them about their hotel being full. Turns out both were lies. The lodge was by no means full and the lodge did not own another hotel nearby.
We had to wait for several hours at Serengeti National Park and also Tarangire National Park as the company credit card did not have enough funds to cover the entry fees. Tony finally added funds but with a lengthy and irritating delay. Time spent hanging around at the entrance, watching all the other safari vehicles heading in to the parks was not particularly fun!
The only positive for which I am very thankful is that our driver Bruno (freelance driver) took great care to make sure we saw some amazing sights. He was a fabulous driver, knows the parks very well, taught us about the animals and made sure our journey was as magical as possible.
I have since written to Tony asking for a refund for the sub standard accomodation and the time wasting. He's not particularly repsponsive and when he does he makes up things.
I think the bottom line is, the guy doesn't seem to care. The company has such potential to be a very successful business but the way it is currently being managed, I don't believe it will last much longer.
Do yourself a favour and choose one of the many reputable safari companies, to avoid the stress and worry we had to deal with on the journey.
Happy Safari.
US
Great safari, terrible administration
The experience was great and I loved the wildlife, the accommodations and our guide. However, the way that the company handles the business is incredibly unprofessional. First, after I wired a large amount of money to the company I got an email saying that the bank had changed routing number and to please wire the money again since "most likely" it would get rejected. After I went to the bank and emailed back I was told that the bank did get the money and that everything was all right but what if I had re wired the money like they asked me to?
After that, I repeatedly asked the owner to confirm that we would be picked up at a certain time on a certain day and he did confirm multiple times but when we arrived to the airport no one was waiting for us! I had to borrow a phone -and tip the guy who lent it- in order to get the a hold of the owner. He sent somebody right after but it does not fix how unsettling it was to arrive and not having someone ready (we were considering it might had been a scam.) When we got to Arusha the owner met us there and his excuse was that "since all their guests arrive at night he just assumed that we were going to do that as well." I confirmed with him multiple times about the time we wanted to be picked up and he just assumed???
We still rolled with it and didn't complain trying to make the vacation a fun time. Our guide was great, friendly, knowledgeable and seemed to be very into the wildlife, not just as a job but to have a true appreciation for the animals. So we headed up for a 7 day safari..., except it wasn't 7 days. We did not review our itinerary everyday because the company should know exactly what you paid for and should provide that for you but when on day 5 the guide told us that we would be ending the next day I went and checked the exact itinerary and it turns out that we were shorted 1 morning at the Serengeti. When I told the guide he said that he was going to talk to the owner and then came back saying that he would meet us in Arusha the next day to exchange ideas about what we could do to make up for that day but on the next day, of course, he did not show up. Instead he told our guide to offer solutions for us but the best one was a walking tour in Arusha which we did not care about. I paid to be at the Serengeti, not to walk in a city with nothing to see.
In the end we were fed up with the owner and his unprofessional attitude so we decided to just stay put at the hotel and lose that one day at the Serengeti except that the check-out was at 10 am and our flight was at 6 pm. Being that the owner wasn't there he couldn't handle the situation and our guide had to do his best. They allowed us to stay and use the pool but we had to give the room at 11 am which should not have happened. We should have been able to do late check-out but since the owner wasn't there to negotiate, we weren't.
We again said fine and just asked our guide to pass the information of our flight to Henry, the owner, to be picked up at 3 pm. But, you guessed it, the owner didn't show up to pick us up and the driver that he sent was over half an hour late! We requested to be picked up at a certain time because we have a plane to catch and things to do and they don't even respect that. Our driver was rude, acted like it was an inconvenience to drop us at the airport and was texting on his phone the whole ride.
You would think that after not being there to pick us up the company would do everything in their hands to make up for it but instead they were consistently careless. My wife and I had been in Africa for a while before the safari so we understand that things are not smooth and that people work differently there but when you pay the kind of money that we paid they should at least be there to pick you up.
Oh, and I asked for a receipt of payment at least 5 times which the owner kept saying "I'll send it tomorrow" but I'm still waiting. All I can think of is that he doesn't want to report the tour and pay taxes on it which I get but when your guest is constantly requesting it the company should take care of it.
Like I said, I loved the safari and the overall experience but I would absolutely not recommend this company solely based on the owner. And if you think that there are multiple great reviews that don't agree with mine, well, a lot of those come from Canada even if the listed country of the reviewer is a different one so I would not be surprised if they are fake reviews written to build up the company's profile.
EE
35-50 years of age | Experience level: over 5 safaris
Choose another company
I am somewhat experienced in Kenya/Tanzania budget safaris and therefore have some basis for comparison. And this safari left me dissatisfied in so many nuances. That said, the attitude and paperwork of office is professional. No complains.
But almost everything else left to be very much desired. The weakest point was the camp Blue Mountain is using. Short list of disadvantages:
- First day we arrived to camp after 4 o'clock and were at the gate 15 minutes before 5 in the evening.
- No mobile signal in the camp at all. When you need to organise other things in Kenya, this drives you simply crazy.
- No bar or restaurant to relax after safari.
- Oh yes, the service. When you ask something, you can count you are left to your own devices.
- You can charge your electronic devices in separate house (locked, try to find smb with a key!) where most time all limited number of sockets are used by camp people.
- Hot water (or water at all) was decided by a no-name maasai, who simply decided to close water - no morning shower, no evening shower. Imagine, when you arrive after safari, you are dirty as hell - and there is no water.
- the stuff clearly lacks training , have limited English skills and no understanding what their visitors want.
Can't recommend this company at all.
BE
50-65 years of age | Experience level: 2-5 safaris
Unfriendly and unprofessional people : very bad communication and they are just a reseller.
While the content of the safari (4 days/3 nights) was good, as for the driver and for the accommodations and food, I want to make following remarks :
-Lobo Safaris (part of Vimic group) does not organize itself the safari. The safari itself was done by Sandland Tours
-The start was disastrous : (day before start of the safari) :
- There were 2 different taxidrivers waiting for us at the airport of Arusha !!!
- We were dropped in an hotel outside Arusha (Mercury hotel) in the middle of local habitations and no decent road, and in front of a local discotheque (noise at night) !
- While the driver told us that Lobo safaris would contact us the same afternoon, we didn’t hear anything from them until the morning after. Meaning we spent an whole afternoon, waiting in a desolate hotel (there was only another African couple as client of the hotel).
- Also the payment was not what we expected : we had to pay cash, while Lobo and Vimic group advertise that they accept credit cards.
-The safari itself was good. Good driver/guide : Simon and good accomodation. The program was not followed but this was not a problem (Tarangire in place of Lake Manyara). Only the vehicle was in bad condition (old vehicle from 1996 : front lights not working, no hand brake, starter not always working and a lot of dust entering the cabin)
-The end of the safari was also not really good : the door of the luggage compartiment could no more open (after one of the two spare tires break off the car ….)
-The transfer to Moshi was OK but the hotel in Moshi was not up of the quality of the accommodations during the safari (hotel Kinodroko)