CN
20-35 years of age | Experience level: first safari
nice
Overall the travel experience was fantastic. Our guide was amazing and proactive during the safari. The hotels we stayed at every night were great too — no disappointments at all.
20-35 years of age | Experience level: first safari
Helpful, attentive, and helped make the most of my trip
My guide was Raymond and my person of contact was Tausi. Raymond was incredibly patient, helpful, and made sure we all had a great time. He made sure we were able to see all big 5, took us to great spots for unique sightings, and he always placed locals and us ahead of himself. Truly an angel and amazing guide to have shared the experience with. Whereas Tausi was incredibly helpful and attentive regarding my needs and any changes I wanted. I originally booked for budget camping, upgraded later, wanted to change my itinerary, and questions. Tausi even delivered me a towel before my safari because I forgot to pack one. She truly made my experience incredible and seamless
IT
50-65 years of age | Experience level: 2-5 safaris
Several organizationall faiures
My experience with Lush Africa Safaris
My experience with Lush Africa Safaris was unfortunately far below what had been agreed and paid for in advance.
I booked and fully paid by early July for a tour in Uganda from 14 to 23 August 2026. Problems started from the very first night in Entebbe.
During the trip, I discovered several activities had not been booked and some services were different from those confirmed. The Batwa community experience had not been communicated to the guide, and the boat excursion had not been booked.
In Bwindi, the first accommodation was different from the one agreed and was of a lower standard. The second accommodation was also different from the one listed in the itinerary confirmed before departure.
Towards the end of the trip, I also discovered that the chimpanzee trekking had not been booked and that the hotel for the night of 22 August had not been booked either.
On several occasions, I had to show the guide my own itinerary to explain what was supposed to be included in the trip.
I want to make it clear that Steven, our driver and guide, did his best to solve organisational problems that were not his responsibility.
Another important issue concerned the Italian-speaking assistance I had paid for. I was supposed to have an Italian-speaking companion/translator, but at the last minute a replacement was sent who had no previous experience in this role and had never been to Uganda.
I want to stress that she was kind, helpful and did her very best. She was a lovely person and we are still in contact today. My criticism is therefore not directed at her personally, but at the agency’s organisation: the service provided was not the professional service I had paid for.
At the end of the trip, I was also asked to pay an additional USD 360 for the final night in Entebbe, which I disputed.
After returning home, I sent the agency a detailed complaint. On 25 August, I was told they were collecting reports before giving me a proper response.
I waited and followed up several times, including on 4 and 7 September, and again afterwards. I eventually formally requested a written response and a solution within seven days.
Despite the time that has passed and my repeated attempts to obtain clarification, to date I have received neither a substantive response nor any concrete proposal to resolve the matter.
I deliberately waited before publishing this review to give Lush Africa Safaris enough time and opportunity to explain what happened and resolve the situation.
My review is therefore not based on one isolated problem, which can of course happen during any trip, but on the number of organisational failures, the differences between what was agreed and what was actually provided, and finally the lack of proper handling of my complaint after I returned home.
Based on my experience, the repeated organisational problems during the trip and, above all, the lack of response to my complaint afterwards, I cannot recommend Lush Africa Safaris. I chose to travel with an agency precisely so that I could enjoy my trip without having to deal with organisational problems myself, but unfortunately that was not my experience.
HK
20-35 years of age | Experience level: first safari
Wonderful experience wonderful guide!!
If you're planning a safari, you have to book with Caleb! He is wonderfully friendly, super helpful, and made our trip completely stress-free. His driving skills are top-notch—navigating rugged terrain smoothly and comfortably. Most impressively, Caleb has an incredible eye for spotting and tracking wildlife that we would have totally missed on our own. Thanks to him, we had front-row seats to unforgettable animal sightings. 10/10 recommendation to all my friends!
HK
20-35 years of age | Experience level: first safari
Awesome experience 👏
We had an extraordinary safari experience with Caleb! He is an exceptionally warm, welcoming, and helpful guide who goes above and beyond for his guests. His driving is remarkably smooth and highly skilled across tough landscapes. On top of that, his expert instincts for tracking wildlife are second to none—he knew exactly where to position us for the best views and photo opportunities. I highly recommend Caleb to anyone looking for a world-class safari!
CN
35-50 years of age | Experience level: first safari
Once a life time experience
The whole trip was just absolutely amazing and beyond my expectation. Our trip was postponed to September from June due to the Middle East war. The flight was also rescheduled and canceled several times. Gladly we have Naomi, our main contact from Mama Savana Safari, who kindly and patiently helped with the rescheduling, updating the itinerary, changing accommodation, etc. And also our safari guide Livinston, who is kind and knowledgeable, with absolutely sharp eyes. We have not only seen all the animals of interest, but also learnt a lot regarding the whole Savannah wildlife. In short, we visited several national parks and ended the trip at Zanzibar. We have priceless memories from every single place! Will absolutely recommend Mama Savana for everyone!
CN
35-50 years of age | Experience level: first safari
Professional, kind and enthusiastic, wonderful trip!
Going on an African safari has long been a dream of mine, and I’m so grateful to Loren African Safaris for making our trip absolutely perfect! It is a small operator, yet incredibly professional with outstanding service.
Before the trip
Burdened with a busy work schedule, I had little time to plan our itinerary. I researched and reached out to several tour agencies, and Loren was among the quickest to reply. Beyond their fast response, their carefully crafted itinerary was another major reason I chose them. As first-time visitors to Africa, we had no clear picture of where Tanzania’s main national parks lie or what a safari experience entails. Loren’s itinerary came complete with safari route maps, plus daily highlights: the key wildlife we could expect to see and details of our accommodation each night. Everything was laid out clearly at a glance. Trust me, it’s hard not to be impressed by such thoughtful planning. On pricing, Loren provided a detailed breakdown of every item and offered discounts where possible. This transparent discount structure inspired far more confidence in their professionalism than random haggling.
During the trip
We were incredibly lucky to have two guides, Elly and Ally. Elly took us to visit Serval Wildlife on our first day and dropped us off at the airport on our final day. We enjoyed great conversations with him and gained insight into Tanzania, its culture and local customs — a wonderful start and end to our journey. Ally was our safari guide. Friendly, polite and witty, he boasts extensive knowledge of wildlife. He understands animal behaviors deeply, spots wildlife quickly and explains everything to us in vivid ways. He also took us to lesser-visited parts of the Serengeti, showcasing unique landscapes few tourists get to see. Even better, instead of sticking rigidly to a preset schedule, Ally checked in with us in advance to learn what animals we most wanted to see and how we preferred to structure our day, adjusting plans according to our wishes. Under his guidance, we spotted the Big Five and many other species. We witnessed multiple wildebeest river crossings and watched five male lions feeding on a wildebeest up close — an unforgettable experience. The roads inside the national parks are rough and bumpy, but Ally is an excellent driver. He could rush to wildlife sightings promptly while keeping the ride as smooth as possible on regular tracks. Beyond wildlife watching, we talked a lot about culture and economics, deepening our understanding of each other’s countries and enriching our trip. As for meals and accommodation: the picnic hampers were far tastier than standard lunch boxes, and our lodges and camps were excellent.
After the trip
On our final day, flying from Kilimanjaro to Dar es Salaam, Air Tanzania made an unexpected flight adjustment which landed us in trouble. We had connecting international flights afterwards and were extremely anxious. Even though this issue was caused by the airline, Loren stayed in contact with the carrier and worked hard to resolve the situation. We managed to catch our flight that evening without missing our international connection, bringing our safari adventure to a flawless close.
This was our family’s first visit to Africa, and certainly not my last. Should I return to Africa in the future, Loren African Safaris will be my first choice.
FR
50-65 years of age | Experience level: first safari
The perfect experience
I knew nothing about Safaris, but I knew everything about myself and how demanding I am. When I asked for a quote at about midnight, Anna was the most reactive, for or five other operators, waited 'til the day after or even two days for some of them. (but one I admit, who did only private safaris). Anna answered instantly to all my questions, did many adjustments to the trip fellowing my desires. Always with patience, humour and kindness. We finished that perfect plan of safari the same night. The price, was very correct. The days after, Anna was always available to answer all my preoccupations. I 'm a woman, solo traveler, so I had many. The D day has arrived, and there appeared Assad our wonderful guide. Kind, patient, professional... Let me tell you, that I didn't, at any moment regret my choice of Kilipath operator. Anna still reactive before, during and after that wonderful Safari. The group I was with was so sympathic, as if we knew each other since a long time. We saw the big five and even more. I've had the best sunset of my life and I 'm not pretty young, during our camping at Shuhudia adventure camp. Thank you Kilipath for these unforgettable moments ❤️
DE
50-65 years of age | Experience level: first safari
Extraordinary Organization and very skilled team
We had an absolutely wonderful time. The trip was very well planned and our two tour guides were extremely experienced (and well known by everybody 😃). It felt like driving with a celebrity 🙃. We saw ALL animals within two days due two the expert tracking skills of our guide.
We loved the camping set up and the excellent always freshly prepared food. Thanks!
20-35 years of age | Experience level: 2-5 safaris
Amazing!
Our guide Amani was one of the best guides we have ever had on a tour. He is extremely knowledgeable and professional and gave great recommendations on our private tour as we planned out each day. Our experience exceeded our expectations!