DE
A Trip We Will Never Forget
We recently went on a safari and chose Serengeti Smile after reading consistently excellent reviews across multiple platforms, including SafariBookings, Google, and TripAdvisor. With so many local operators available, the choice can feel overwhelming, but from our very first inquiry, Serengeti Smile stood out. Fredrick was incredibly responsive, professional, and informative throughout the entire planning process. He helped us put together a fantastic itinerary, answered all of our questions promptly, and stayed in touch until the day we arrived. It was also a pleasure meeting him in person. Thank you again, Fredrick, for making everything so smooth and stress-free.
The only aspect we were less happy about was an additional surcharge requested about a month before the trip due to fuel price changes. While we understand that operating costs can fluctuate, receiving this request so close to departure was somewhat unexpected.
For our safari, we were paired with Deo as our guide, and we could not have asked for a better experience. Deo was absolutely outstanding. He was knowledgeable, attentive, and genuinely passionate about wildlife and conservation. From the moment we started our journey, he made sure we were comfortable, informed, and enjoying every moment.
Deo had an incredible eye for spotting animals and seemed to find wildlife that many others would have easily missed. He took the time to explain animal behavior, ecosystems, and local culture, which added so much depth to the experience. His expertise, patience, and enthusiasm made every game drive exciting and educational.
One particularly memorable moment was when Deo imitated the calls of a baby wildebeest. A nearby family of spotted hyenas immediately heard the sounds, got up from where they were resting, and started walking toward us looking genuinely confused, as if they were trying to figure out where the lost wildebeest calf was. Watching them approach with that “wait… who called?” expression was both fascinating and hilarious, and a perfect example of how knowledgeable and entertaining Deo was throughout the trip.
He also made sure we had plenty of opportunities for amazing photos and always positioned the vehicle thoughtfully so we could get the best possible views. Thanks to him, we saw everything we had hoped for and much more.
Beyond being an exceptional guide, Deo is a genuinely kind and warm person. By the end of the trip, he felt more like a friend than just a guide. We will always remember the wonderful experiences and memories he helped create.
Thank you, Deo, and thank you, Serengeti Smile, for an unforgettable safari. We had an incredible time and truly appreciate everything you did for us.
Smooth, reliable and enjoyable from start to finish
Mara Whisper Safaris did a superb job. The booking agents were very helpful. The guide did a great job showing us a wide variety of animal and birds. Talek camp was convenient, comfortable and close to the Masai Mara entrance. We highly recommend Mara Whisper Safaris.
20-35 years of age | Experience level: first safari
Would book with them again and again
When looking for the right tour operator and planning the perfect safari, it can feel overwhelming. There are so many companies and so many reviews that it’s hard to know who to trust. If you’re reading this, just know we were in the exact same position until we came across this company—and we’re so glad we did.
From the very beginning, they made the booking process incredibly easy. They were flexible with our requests, answered all of our questions, and made everything stress-free. The moment we arrived in Africa, Mama Ana made and her family made us feel at home. Everyone who took care of us was welcoming, kind, and genuinely cared about making sure we had an unforgettable experience.
The hotel we stayed at had friendly staff, comfortable rooms, and good food. Once our safari began, we were lucky enough to have Julius as our guide and Freddy as our chef.
Julius was absolutely incredible. He was extremely knowledgeable, always happy to answer questions, and had eyes like an eagle. If you’re hoping to see the Big Five, he’s basically a cheat code. He somehow managed to spot animals that none of us could see, and every sighting came with interesting facts about the wildlife and the parks. His years of experience really showed, and we always felt we were in great hands.
Freddy was just as amazing. Every breakfast, lunch, and dinner was ready on time, and every meal was delicious. We never felt like we were eating the same thing over and over, and there was always plenty of food. No matter what he prepared, we always left the table full and happy. On top of that, he was incredibly friendly and always had a smile on his face.
We chose the camping package where we stayed in tents each night, and honestly, we don’t regret it one bit. It made the experience feel so much more authentic. Hearing lions roaring in the distance while lying in our tent is something we’ll never forget. It truly felt like we were part of the wilderness.
This safari exceeded every expectation we had. From the planning, to the accommodations, to the people who took care of us, everything was outstanding. We would absolutely book with this company again, and we highly recommend them to anyone looking for an unforgettable safari experience. You won’t regret it.
SE
35-50 years of age | Experience level: first safari
A reliable and well-organized tour operator that delivered excellent service throughout the trip
We had a wonderful safari experience in Serengeti and Ngorongoro with Lekobe Adventures Safaris, and a big part of that was thanks to our guide, Erick.
Erick was always calm, friendly, and professional throughout the trip. Even during long driving days and occasional stressful situations when we were short on time, he remained positive and focused, making us feel comfortable and well taken care of.
Although we didn't manage to see all of the Big Five, we saw many other amazing animals and had unforgettable wildlife encounters. Erick shared his knowledge of the parks and wildlife with enthusiasm, which made the experience even more enjoyable.
We were also very satisfied with the communication from the safari organizers throughout the entire process. From the initial booking to the end of our trip, they were responsive, helpful, and easy to reach whenever we had questions. Everything was well organized, and we always felt that we could trust them to deliver what was promised.
Overall, we were very happy with our safari and would highly recommend this company and Erick as a guide. Their professionalism, reliability, and dedication helped make our trip a memorable one. Thank you for a fantastic experience!
IT
35-50 years of age | Experience level: 2-5 safaris
Very reliable, would use again
Great experience, Freddie is the best guide! Great knowledge of wildlife and perfect in english! Would totally recommend
35-50 years of age | Experience level: first safari
Very responsive and easy to deal with
The whole booking process and experience was easy from start to finish. Our guide was knowledgeable and ensured that we had a great time.
ES
20-35 years of age | Experience level: 2-5 safaris
Amazing!
The tour was super well organized, staff was super helpful and Jimmy was an amazing guide! I highly recommend
50-65 years of age | Experience level: first safari
Unforgettable Safari with Spectacular Guides, with Some Room for a few improvements.
We recently booked our honeymoon safari with Josero. While there were some bumps in the early planning stages, the moment we landed in Africa, the hospitality and service on the ground were wonderful, and we came away with incredible, lifelong memories. Judith, Henry and Moses were our first point of contact, very kind and helpful.
The Highlights: Exceptional Service in our Kenya and Tanzania Safari.
The absolute best part of our trip was the team on the ground. From our very arrival, everyone treated us so warmly, and communication was smooth throughout.
A massive thank you and a "big bravo" to our guides, Charles and Regan. They were truly amazing! proactive, attentive, respectful, and so knowledgeable. Thanks to their dedication, we had beautiful, memorable experiences every single day, and we absolutely loved our time with them. They are the true heart of this company!
Suggestions for Improvement:
While the trip itself turned out beautifully, there were a few logistical details during the planning and booking process that could have been handled a bit more smoothly:
-Pre-Trip Logistics & Communication: Early on, there was a bit of confusion regarding our itinerary and lodge/camp reservations. When original options were booked out, the initial alternatives offered didn't quite match the same level, so I ended up spending quite a bit of time researching comparable options myself. It all worked out perfectly in the end, but a bit more proactive management during the booking phase would have saved some stress.
-Honeymoon Special Touches: Because this was our honeymoon, we were hoping for a slightly more romantic or celebratory feel throughout the journey. Only two of the five lodges we stayed at acknowledged the special occasion with a small detail in the room, and we realized our guides hadn't been notified about it either. A little more internal communication about special milestones would go a long way!
-Vehicle Upkeep: One of the vehicles could have used a little extra maintenance, as the windows were quite difficult to slide open and close. This made capturing quick photos of the wildlife a bit tricky at times. That said, our guide was incredible and did everything he humanly could to fix it for us on the spot, which we deeply appreciated.
Final Thoughts:
In the end, the warmth and service we experienced in Africa made for a wonderful trip. Thanks to the spectacular care from Charles and Regan, it all came together beautifully. With just a bit more attention to the pre-planning logistics and special client milestones, Josero would be flawless.
35-50 years of age | Experience level: first safari
Review about Timbavati Nature Reserve by Tracy Desimone
Absolutely loved it! There were so many elements it was just amazing! Everywhere you look it’s just so beautiful 🤩
35-50 years of age | Experience level: first safari
Review about Kruger National Park by Tracy Desimone
Kruger is the best! Greater Kruger is epic